Mitacs

Operations

• DESCRIPTION DU POSTE: Sous la supervision de la direction, la personne retenue sera essentielle à l’effort de changement transformateur à Mitacs en travaillant en étroite collaboration avec les membres de l’équipe fonctionnelle de l’ensemble de l’organisation et en facilitant les activités stratégiques d’amélioration continue.
• PRINCIPALES RESPONSABILITÉS: Développer et maintenir la fondation de l’excellence opérationnelle à Mitacs. Faciliter le déploiement d’éléments de la feuille de route de l’excellence opérationnelle afin de soutenir le plan stratégique et le plan organisationnel de Mitacs. Encourager les activités d’amélioration continue et la formation portant sur celle-ci grâce à la pensée « Lean » et à la prise de décision fondée sur les données. Encourager des groupes divers à contribuer aux idées d’amélioration et établir un consensus pour les priorités. Faciliter le déploiement et la mise en œuvre de la stratégie commerciale et opérationnelle. Faciliter le mentorat et l’encadrement dans le cadre du processus de responsabilisation à plusieurs niveaux. Faciliter l’analyse de la situation actuelle et le développement de processus d’affaires pour atteindre la situation désirée. Développer les outils nécessaires à la facilitation des projets, y compris, sans s’y limiter, des chartes, des échéanciers, des tâches, des communications, des formations et des présentations de clôture. Être capable de formuler des recommandations à la haute direction et de leur communiquer. Faciliter l’élaboration et l’utilisation initiale de tableaux de bord sur les données et les mesures dans le contexte d’activités d’amélioration. Analyser les données d’activités d’amélioration variées pour aider à la prise de décision fondée sur les données. Fournir des mises à jour régulières concernant les échéanciers, les risques et les stratégies d’atténuation des risques. Travailler étroitement avec les responsables d’unités et les équipes Conception des services et TI à l’amélioration des processus opérationnels. Autre Agir en tant que personne-ressource clé pour la communication transversale et les groupes de travail. Répondre aux questions et demandes des parties prenantes internes et externes pour soutenir et faciliter les activités d’amélioration. Effectuer d’autres tâches qui vous sont assignées au besoin. ROLE REQUIREMENTS Formal training and >3 years of practical experience implementing Lean tools and thinking, specifically including significant experience with transactional value stream process improvements; Formal training and >3 years of practical experience with Quality frameworks, metrics and improvements; Exposure & experience with Hoshin Kanri Strategy Deployment, Value Stream Mapping, Tiered Accountability processes and other Lean methodologies; Exposure & experience with Six Sigma methodologies; Exposure to Agile ways of working; Strong communication skills – both written and oral – with all levels of stakeholders; Ability to focus on the critical few and mentor individuals and teams; Excellent organizational skills and the ability to prioritize, multi-task and meet deadlines; Strong business acumen with the ability to think analytically and solve problems; Ability to build and maintain strong cross-functional working relationships; High attention to detail and obsessive with the accuracy of data; Familiar with project management methodologies; Familiar with Organization Change Management concepts; Bilingualism in French and English an asset. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada. Experience with Microsoft Power Platform (e.g. Power BI) is a plus; Experience with Process Mapping applications (Miro, Vision, etc.) is a plus; Hiring Range: $72,000 - $85,500; Hiring and Salary Range Transparency; Equity, diversity, and inclusion (EDI) and decolonization… etc; *This is a 2 year full-time temporary contract.

Conseiller ou conseillère, Excellence opérationnelle / Advisor, Operational Excellence

• Working under the supervision of the Director, Operational Excellence, this role is pivotal in driving transformative change at Mitacs by working in close collaboration with functional team members from across the organization, through facilitation of strategic continuous improvement activities
• Develop and maintain the foundation for Operational Excellence at Mitacs
• Facilitate rollout of elements of the OE Roadmap to support the greater Mitacs Strategic Plan and Corporate Plan
• Facilitate Continuous Improvement training and activities utilizing Lean thinking and data driven decision making
• Facilitate diverse groups who contribute to improvement ideas and build consensus for priorities
• Facilitate Strategy Deployment and Execution
• Facilitate Sales & Operations deployment and execution
• Facilitate Tiered Accountability process mentoring and coaching
• Facilitate the analysis of current state and development of future state business processes
• Develop necessary artifacts in project facilitation including, but not limited to, charters, timelines, tasks, communications, training and closeout presentations
• Be able to make recommendations and communicate to senior management
• Facilitate the development and initial use of data & metrics dashboards in the context of improvement activities
• Analyze data for various improvement activities to assist in data driven decision making
• Provide periodic status updates related to timelines, risks and risk mitigation strategies
• Work closely with business leads, the Service Design team and the IT team on business process improvements
• Other Key contact for cross-functional communication and working groups
• Respond to queries and requests from internal and external stakeholders for support and facilitation of improvement activities
• Other duties as required or assigned

Advisor, Operational Excellence

Platform Engineer

• Senior Dynamics 365 and Power Platform Developer will play a key role in implementing this transformation and ensuring the continued reliability and security of core business systems.
• Demonstrate solid technical skills and expertise in Microsoft Dynamics 365 (Model-driven apps), Power Platform, Power Pages, and cloud technologies.
• Contribute to the design of scalable, reusable solutions, ensuring alignment with architectural standards and interoperability across platforms.
• Analyze business needs and recommend appropriate technical solutions using Dynamics 365 and the Power Platform.
• Develop and configure solutions in Dynamics 365 CE, Power Platform, and Power Pages.
• Design, develop, and maintain custom plugins, workflows, and client-side scripts (JavaScript/XRM API) to extend platform functionality.
• Participate in peer code reviews to maintain code quality and adherence to standards.
• Use and maintain approved development tools, frameworks, and components.
• Contribute to the implementation and ongoing improvement of release management and CI/CD practices using Azure DevOps.
• Follow cybersecurity best practices, participate in audits/training, and respond to incidents when required.
• Identify and document technical debt, supporting refactoring and continuous code quality improvements.
• Assist in troubleshooting critical incidents and ensure timely resolution and clear communication.
• Review software change requests and support deployment planning and release readiness activities.
• Collaboration: Participate in Agile ceremonies and contribute to a collaborative team environment.
• Work closely with Product Owners and business stakeholders to reduce software defects and deliver business value.
• Collaborate with infrastructure teams to ensure best practices in the use of Azure Cloud Services and related tooling.
• Coordinate with Fabric/Power BI and data platform teams to ensure accurate, consistent data integration between Power Platform solutions and enterprise reporting systems.