Supervisor, Product Data Modeling, Marketing and Visualization
Ford Motor Company
Unity
Account Coordinator, Servicing
Mission Lane
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Florida, Missouri, North Carolina, South Carolina, Tennessee
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
Tech Stack
Unity
About the role
- Speak with existing and potential customers over the phone regarding a variety of issues related to Mission Lane credit cards
- Communicate with empathy, curiosity, and respect to identify the most effective way to assist the caller
- Ensure compliance with policy, procedures, and regulatory requirements while delivering high-quality customer service
- Complete after-call work with accuracy and efficiency
- Serve as the friendly voice assisting Mission Lane credit cardholders in a virtual call center and handle high call volumes
- Participate in paid training during the first three weeks and adhere to the specified schedule and attendance expectations
- Opportunity for promotion to Account Manager based on achievement of performance goals
Requirements
- 1+ year of customer service experience
- Strong verbal and written communication skills, able to simplify complex topics into clear language
- Proactive; seeks and finds answers independently
- Uses sound judgment to quickly process situations and identify solutions
- Skilled at building rapport
- Calm and composed in difficult conversations; recovers quickly from challenges
- Comfortable with technology, quick to learn new tools and software, able to navigate multiple screens simultaneously
- Fast, accurate typing
- Adaptable and thrives in a fast-paced, evolving environment
- Open to feedback and committed to continuous improvement
- Credit card industry experience (bonus)
- Workspace: private, quiet, and distraction-free space with no interruptions
- Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload
- 100% attendance expectation for your first 60 days
- Training schedule (paid): First 3 weeks, Monday - Friday 8:30 AM to 5:00 PM Eastern
- Work schedule: Monday - Friday 11:30 AM to 8:00 PM Eastern
- Remote position available only to residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA (states subject to change)
- Mission Lane is not sponsoring new applicant employment authorization; no third-party recruiters
