Senior Customer Support Specialist – Quality
ResMed
Cloud
Customer Service Representative
Agero, Inc.
full-time
Posted on:
Location: Alabama, Arizona, Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $0 per year
Job Level
Junior
Tech Stack
Go
About the role
- Handle inbound customer calls and outbound follow-ups for Kia Consumer Affairs
- Manage cases related to warranty coverage, repair assistance, service campaigns, technical support, and dealership issues
- Provide calm, empathetic guidance and de-escalate frustrated callers
- Liaise between customers, dealerships, and Kia to ensure resolutions
- Document case details and customer interactions accurately
- Troubleshoot vehicle features like Owner’s Portal, Bluetooth, infotainment, radio, and navigation
- Use web-based systems and CRM tools to manage workflows and track case progress
- Thrive in a remote work-from-home contact center environment
Requirements
- Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
- 1+ year in customer service, sales, or technical support (preferably in a fast-paced contact center)
- Previous remote work experience is a strong plus
- Genuine passion for helping others, with proven experience in customer-facing or support roles
- Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems
- Availability for evenings, weekends, and peak times as needed
- Must pass a criminal background screening
- Personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset required
- Home equipment: Windows 10 or Windows 11, 2+ core 3.5 GHz processor, 8 GB RAM, 20 GB free storage, Google Chrome/Firefox, minimum upload 6 Mbps, download 15 Mbps, max latency 80–100 ms
- No MacBooks, iPads, iMacs, Chromebooks, Surface Pros/Go, Samsung Notebooks; No mobile hotspots, Wi-Fi only, satellite internet; No VPN/privacy/proxy services while working
