Agero, Inc.

Customer Service Representative

Agero, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, Florida

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Salary

💰 $0 per year

Job Level

Junior

Tech Stack

Go

About the role

  • Handle inbound customer calls and outbound follow-ups for Kia Consumer Affairs
  • Manage cases related to warranty coverage, repair assistance, service campaigns, technical support, and dealership issues
  • Provide calm, empathetic guidance and de-escalate frustrated callers
  • Liaise between customers, dealerships, and Kia to ensure resolutions
  • Document case details and customer interactions accurately
  • Troubleshoot vehicle features like Owner’s Portal, Bluetooth, infotainment, radio, and navigation
  • Use web-based systems and CRM tools to manage workflows and track case progress
  • Thrive in a remote work-from-home contact center environment

Requirements

  • Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
  • 1+ year in customer service, sales, or technical support (preferably in a fast-paced contact center)
  • Previous remote work experience is a strong plus
  • Genuine passion for helping others, with proven experience in customer-facing or support roles
  • Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems
  • Availability for evenings, weekends, and peak times as needed
  • Must pass a criminal background screening
  • Personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset required
  • Home equipment: Windows 10 or Windows 11, 2+ core 3.5 GHz processor, 8 GB RAM, 20 GB free storage, Google Chrome/Firefox, minimum upload 6 Mbps, download 15 Mbps, max latency 80–100 ms
  • No MacBooks, iPads, iMacs, Chromebooks, Surface Pros/Go, Samsung Notebooks; No mobile hotspots, Wi-Fi only, satellite internet; No VPN/privacy/proxy services while working