Agero, Inc.

Product Manager

• Define and own the roadmap for our Mobile Apps and GPS ecosystem
• Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
• Seek to understand the 'why' behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
• Partner with engineering, data analytics, and operations to define and deliver on our roadmap, from ideation to launch.
• Write clear, concise product requirements that factor in technical efficiency and scalability.
• Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
• Define and monitor core success metrics for the product and the business.
• Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
• Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.

Senior Product Manager

Account Executive

• The Account Operations Associate is responsible for supporting a defined portfolio of client accounts through consistent service delivery, strategic operational oversight, and reliable execution.
• Anchored on optimizing operational accuracy, this role ensures timely issue resolution and facilitates smooth renewal cycles.
• Serving as a key resource for the Account Management, Client Success and Support teams, ensuring seamless coordination across departments to deliver responsive service.
• Focuses on auditing and enhancing internal workflows, driving continuous process improvement for all functions that impact client satisfaction and retention.

Account Operations Associate

Full-stack Engineer

• Provide solutions, architecture and technical guidance to distributed and complex software and hardware problems.
• Conduct research, analyze, determine the structure, design, build, test, implement or maintain such software.
• Provide a comprehensive architecture design to a problem that meets current needs and adapts to future needs.
• Ask questions and dig into assumptions to clarify requirements, avoid ambiguities, and target the underlying problems to be solved.
• Produce detailed functional and technical documentation to effectively communicate intent to technical and non-technical stakeholders.
• Design software systems to be extensible and maintainable.
• Design and test prototypes, proofs-of-technology and proofs-of-concept.
• Adapt to fill Subject Matter Expert roles within the technical organization based on organizational needs.
• Strive to remove and prevent silos of information within the organization.
• Mentor junior engineers cross-functionally.

Software Architect

Data Analyst

• Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership.
• Implement real-time dashboards and reporting to track and assess Network performance against established metrics.
• Challenge the status quo and be willing to propose and test new strategies for increasing competition and engagement within our service provider network.
• Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality, customer satisfaction, and provider satisfaction, identifying actionable insights for improvement.
• Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers, enabling them to enhance their service delivery, optimize processes, and align more closely with organizational objectives.
• Analyze the capacity of our Network, identifying gaps, weaknesses, and opportunities to improve operational efficiency and service quality, making recommendations for Network recruiting, retention, and optimization.
• Leads test and pilots for process changes as a result of analysis and communicates the results and recommendations to all areas of management.
• Serves as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices.

Lead Data Analyst, Contact Center Operations

QA Engineer

• Rethinking the vehicle ownership experience through data-driven technology.
• Strengthening client relationships with their customers.
• Managing one of the largest national networks of service providers.

Quality Assurance Analyst

Compliance

• Command the end-to-end response strategy for annual client security assessments; direct the preparation and multi-day presentation of complex technical evidence to sophisticated enterprise partners.
• Own the successful execution, maintenance, and scope validation of core compliance frameworks, including PCI-DSS, ISO 27001, SOC2 Type II, and TISAX.
• Partner with the Legal and Strategic Procurement teams to draft, review, and negotiate security exhibits within client and vendor contracts, ensuring committed promises align directly with technical capabilities.
• Develop, implement, and enforce a comprehensive library of corporate security policies that satisfy global standards while remaining functional and frictionless for a software-driven enterprise.
• Monitor global regulatory environments (e.g., CCPA/CPRA, GDPR, and emerging automotive cybersecurity mandates); collaborate with Privacy Owners to design underlying cyber strategies, documentation, and procedures.
• Direct the modernization of the GRC infrastructure by maximizing the ROI of continuous monitoring platforms and deploying/tuning Generative AI tools to automate high-volume compliance workflows.
• Serve as a core member of the Cybersecurity leadership team, collaborating with Product and Engineering leads to ensure security and legal requirements are embedded natively into the product development lifecycle.
• Directly manage, mentor, and evaluate the performance of GRC team professionals, aligning resource allocation with the organization's audit pipeline and strategic deadlines.

Senior Product Manager

Account Operations Associate

Software Architect

Lead Data Analyst, Contact Center Operations

Quality Assurance Analyst

Senior Manager, Governance Risk and Compliance