Agero, Inc.

Analyst

• Investigate escalated customer concerns and determine the most effective and compliant resolution path.
• Serve as a high-level liaison between customers, dealers, Kia field staff, and internal case coordinators.
• Analyze repair history, vehicle status, and customer demands to propose appropriate outcomes.
• Manage communications involving legal inquiries, attorney threats, BBB filings, and Lemon Law claims.
• Recommend reimbursement and monetary resolutions; negotiate fairly with customers.
• Ensure timely and accurate processing of customer-facing documents.
• Identify trends or recurring vehicle issues and escalate to internal teams.
• Attend regular training and remain up to date on Kia policy, customer service best practices, and technical product knowledge.

Regional Analyst

Machine Learning Engineer

• Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions.
• Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
• Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow).
• Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of DS/ML engineers; present findings to execs.
• Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate.

Principal Optimization and Machine Learning Engineer

Product Manager

• Define and own the product strategy and roadmap for our provider selection system.
• Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
• Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
• Partner with engineering, data science, and operations to define and deliver on our roadmap, from ideation to launch.
• Write clear, concise product requirements that factor in technical efficiency and scalability.
• Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
• Define and monitor core success metrics for the product and the business.
• Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
• Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.

Senior Product Manager, Decisioning Systems

Financial Planning and Analysis

• Understands the full P&L performance and can tell the story around the results on a monthly and year-to-date basis.
• Manage and coordinate the reporting and forecasting of the Agero Contact Center costs. Key business partners include the COO and VP of Contact Center.
• Coordinates and manages the schedule for the annual plan, strategic plan and quarterly forecasts, providing insightful analytics and reporting.
• Responsible for the scheduling and managing the full close cycle.
• Establishes and manages procedures, goals, and priorities relating to financial management, budget, forecast and/or accounting while owning the process to ensure accurate accounting recognition practices.
• Participates in the preparation of various internal and external financial statements and reports.
• Provides thought leadership on key initiatives to meet company objectives.
• Delivers insightful dashboards to internal customers, providing top level snapshots on key performance indicators.
• Maintains a formal pulse on risks and opportunities and partners with team on appropriate actions required to minimize or offset risks and maximize opportunities.
• Acts as a catalyst for change, driving continuous improvement in efficiency, customer service and analytical support for strategic priorities.
• Reviews financial statements with management personnel of all levels including senior leadership.

Financial Analyst

• Lead and drive the successful launch of sophisticated data product initiatives
• Deliver data-driven insights through reporting, analytics and AI
• Craft and implement effective go-to-market strategies
• Own the entire product lifecycle from ideation to launch and beyond
• Identify and assess potential business or technology partnerships and conduct due diligence
• Collaborate with technical and non-technical stakeholders to gather and prioritize product and customer requirements
• Analyze competitive landscape and industry trends to develop business cases and strategies aligned with market demands
• Work closely with engineering, sales, marketing, and support to achieve revenue and customer satisfaction objectives
• Communicate regularly with key internal and external constituents and perform product demos as needed
• Form product hypotheses, design test plans, prioritize backlog and sprints, define success metrics, and iterate quickly

Senior Data Product Manager

Account Manager

• Promote the use of emergency roadside and towing related products and services to automotive and insurance clients in the Boynton Beach territory.
• Educate and train market-level employees on product features, application and benefits of Agero’s solutions.
• Perform elements of sales, customer service, and education/training; lead sign up, enrollment, activation and training activities.
• Participate in events, marketing, and support market intelligence; represent Agero at trade shows and local client events.
• Introduce new offerings, features and process enhancements to client locations and coordinate delivery of promotional materials.
• Maintain accurate records and submit regular reporting of location engagement activities; track daily activities and customer data.
• Expand product awareness and utilization; achieve territory adoption, revenue, margin, satisfaction and retention goals.
• Facilitate client and consumer issue resolution activities and gather insights on operations and program data to drive growth.
• Support client and consumer feedback research projects, facilitate surveys and report to product development teams.
• Demonstrate professional selling skills, identify and cultivate new opportunities, and manage territory to deliver program outcomes.

Field Account Manager

• Promote the use of emergency roadside and towing related products and services to automotive and insurance clients on location in the Tampa territory.
• Educate and train market-level employees on product features, application, and benefits of recommending and/or utilizing Agero’s solutions.
• Perform elements of sales, customer service, and education/training; participate in events, marketing, and support market intelligence.
• Establish, cultivate, and maintain strong relationships with key influencers and decision makers within assigned territory; represent Agero at trade shows and local client events.
• Introduce new offerings, features, and process enhancements to client locations; lead sign up, enrollment, activation and training activities.
• Coordinate delivery and installation of promotional marketing materials and event participation; maintain accurate records and report on location engagement activities.
• Expand product awareness and utilization; drive process execution and adherence to program requirements; facilitate client and consumer issue resolution.
• Gather insights on location operations and program data to identify growth opportunities and coordinate initiative development.
• Support client and consumer feedback research projects; facilitate surveys, feedback capture and reporting to product development teams.
• Demonstrate professional selling skills; manage territory to deliver program outcomes and exceed growth targets; identify and cultivate new opportunities.
• Exhibit appointment setting and reporting skills to exceed weekly appointment standards; track daily activities and manage customer data using prescribed tools.

Procurement

• Be the architect of our talent pipeline, delivering high-quality technical, non-technical, and leadership talent.
• Leverage insights and analytics to craft effective and innovative sourcing strategies.
• Collaborate closely with hiring managers and People Team to amplify talent attraction and hiring decisions.
• Immerse yourself in the Agero business and act as an ambassador for mission, strategy, and values.
• Identify and implement groundbreaking sourcing strategies, tools, and market research initiatives.
• Engage directly with potential candidates and empower stakeholders to cultivate talent networks.
• Use tools like LinkedIn, Greenhouse, CRM, and other sourcing/automation tools; drive event-based hiring and social engagement.
• Drive social sharing and discover new candidate channels to activate passive talent.
• Anticipate market trends and implement strategic initiatives to keep talent acquisition at the forefront.
• Participate in HQ onboarding and attend on-site team meetings as required.

Talent Sourcing Specialist

Account Executive

• Promote emergency roadside and towing products and services to automotive and insurance clients in Tampa territory.
• Educate and train market level employees on product features, application and benefits of Agero’s solutions.
• Establish, cultivate and maintain relationships with key influencers and decision makers.
• Lead sign up, enrollment, activation and training activities and coordinate delivery of promotional materials.
• Represent Agero at trade shows and local client events and participate in marketing and market intelligence.
• Track daily activities, manage customer data, and report on progress using prescribed tools.
• Gather client and consumer feedback, facilitate surveys and report insights to product teams.
• Achieve territory adoption, revenue, margin, satisfaction and retention goals.
• Facilitate client and consumer issue resolution and coordinate cross-functional initiatives.

Outside Sales Representative

• Promote emergency roadside and towing products and services to automotive and insurance clients in Boynton Beach territory.
• Educate and train market-level employees on product features, application and benefits of Agero’s solutions.
• Perform sales, customer service, and training responsibilities; participate in events and marketing activities.
• Establish, cultivate and maintain strong relationships with key influencers and decision makers within assigned territory.
• Introduce new offerings, features and process enhancements to client locations; lead sign up, enrollment, activation and training activities.
• Coordinate delivery and installation of promotional marketing materials and event participation; maintain accurate records and report location engagement.
• Expand product awareness and utilization; drive process execution and adherence to program requirements; facilitate client and consumer issue resolution.
• Gather insights on location operations and program data to identify growth opportunities and coordinate initiatives with stakeholders.
• Support client and consumer feedback research, deploy surveys, capture feedback and report to product development teams.
• Manage territory to deliver program outcomes, achieve adoption, revenue, margin, satisfaction and retention goals.
• Exhibit appointment setting skills; track daily activities, manage customer data, and report on progress using prescribed tools.

Recruitment

• Business-focused Senior Talent Acquisition Partner/Recruiter crafting sourcing, attraction, and assessment strategies.
• Influence critical hiring decisions and help ensure Agero remains an industry leader.
• Partner closely with hiring managers to understand goals and build world-class teams.
• Build a strong network of potential hires and maintain a positive candidate experience.
• Set interview teams up for success with the right tools and support.
• Utilize GreenHouse (ATS) to build assessment scorecards and manage the hiring process.
• Successfully close offers and welcome new hires to Agero.
• Role requires the ability to be on-site once per week in Medford, MA.

Senior Talent Acquisition Partner

Customer Support

• Handle inbound customer calls and outbound follow-ups for Kia Consumer Affairs
• Manage cases related to warranty coverage, repair assistance, service campaigns, technical support, and dealership issues
• Provide calm, empathetic guidance and de-escalate frustrated callers
• Liaise between customers, dealerships, and Kia to ensure resolutions
• Document case details and customer interactions accurately
• Troubleshoot vehicle features like Owner’s Portal, Bluetooth, infotainment, radio, and navigation
• Use web-based systems and CRM tools to manage workflows and track case progress
• Thrive in a remote work-from-home contact center environment

Customer Service Representative

• Senior Product Lead, Automotive: shaping the future of OEM products and services at Agero, collaborating with executives, product teams, client success, sales, and strategic partners. • Drive the strategic vision, roadmap and execution of Automotive Roadside Assistance portfolio — driving growth and solidifying Agero’s position. • Build the Product Roadmap; Innovate & Drive Product Excellence; Cross-Functional Collaboration; Identify Market Opportunities; Drive New Product Revenue; Become a Product Evangelist; Mentor & Inspire.

Regional Analyst

Principal Optimization and Machine Learning Engineer

Senior Product Manager, Decisioning Systems

Financial Analyst

Senior Data Product Manager

Field Account Manager

Field Account Manager

Talent Sourcing Specialist

Outside Sales Representative

Outside Sales Representative

Senior Talent Acquisition Partner

Customer Service Representative

Senior Product Lead - Automotive