Agero, Inc.

Learning and Development

• Champion the creation of innovative, engaging, and high-impact learning solutions.
• Serve as a strategic partner to our L&D team and business leaders.
• Translate organizational goals into immersive learning experiences.
• Design and launch end-to-end learning experiences for an enterprise audience.
• Develop a variety of learning offerings: eLearnings, workshops, videos, AI-enabled practice scenarios.
• Leverage AI tools to create personalized learning experiences.

Instructional Designer

Financial Planning and Analysis

• The Senior Product Manager, Workday Financials is the business partner and technical owner of the enterprise Procure-to-Pay (P2P) ecosystem.
• Serving as the critical bridge between Finance teams (Procurement, Accounts Payable, Reimbursements) and the technology stack.
• Responsible for the strategic roadmap, configuration, and systemic optimization of Workday Financials.
• Implement scalable, compliant, and highly automated financial workflows from Requisition to Payment, ensuring the organization achieves its goals for touchless processing and maintains robust internal controls.
• Own and evolve the end-to-end product vision for the entire Procure-to-Pay lifecycle.
• Serve as the functional Subject Matter Expert (SME) for Workday Procurement and Supplier Accounts.
• Lead the configuration, testing, and deployment of Workday updates and semi-annual releases, ensuring seamless business continuity and the adoption of new system capabilities.
• Architect and implement intuitive workflows within Workday that minimize end-user friction while maintaining strict financial controls.
• Analyze current workflows to identify systemic bottlenecks, significantly reducing cycle times for approvals and payments.
• Provide training, demos, and product updates to internal stakeholders. Clearly communicate product changes, new features, and operational benefits to relevant teams.
• Monitor product performance post-launch to ensure its alignment with business outcomes. Define key metrics for success and establish a feedback loop to drive product iterations.
• Drive automation initiatives across the financial stack, including the deployment of Automated Payment Rules, supplier punch-outs, and integrations with Optical Character Recognition (OCR) tools.
• Troubleshoot and resolve complex, system-level process breaks.
• Partner with Sourcing, Accounts Payable, and Expense Audit leadership to define advanced requirements for supplier payment flows and spend analysis.
• Collaborate with IT, Data Science, and Engineering squads to design and oversee complex integrations between Workday and third-party enterprise tools.

Senior Product Manager, Workday Financials

Chief Marketing Officer

• Oversee the strategic design, implementation, and scaling of the organization's Account-Based Marketing (ABM) and B2B2C marketing functions
• Architect a Marketing-as-a-Service model that bridges B2B relationships with end-consumer activation
• Direct the development of scalable marketing frameworks for enterprise clients
• Hold ultimate accountability for account-based marketing initiatives' performance
• Ensure clear communication of service value to consumer base
• Establish measurement models and define KPIs

VP of Marketing

Outside Sales

• Lead the day-to-day operations and scaling of a newly formed sales team, establishing foundational workflows and ensuring consistent execution of the sales process.
• Execute established sales plans and campaigns to drive revenue growth and increase the adoption of the organization's roadside assistance applications and services.
• Monitor key performance indicators (KPIs) and daily activity metrics, utilizing sales data to track team progress, manage the pipeline, and ensure monthly/quarterly targets are met.
• Implement practical training and development programs to accelerate the onboarding of new hires and the continuous skill improvement of existing sales personnel.
• Administer consistent performance management, including weekly 1:1 reviews, goal setting, and coaching, to maintain a high-functioning and motivated sales unit.
• Partner collaboratively with peer managers in Product, Operations, and Marketing to ensure the sales team has the necessary collateral and operational support to succeed.
• Support the sales team in high-stakes client negotiations, stepping in to help close deals and represent the organization to key partners in the automotive and insurance sectors.

National Field Sales Manager

Customer Support

• Handle high-volume calls, gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with accuracy, coordinate efficiently with service providers to ensure the right help arrives at the right time.
• Use active listening and empathy to de-escalate & support frustrated or anxious customers.
• Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Customer Service Representative, Roadside Assistance

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Roadside Assistance, Customer Service Representative

Machine Learning Engineer

• Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions.
• Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
• Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow).
• Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of ML engineers; present findings to execs.
• Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate.

Principal ML Engineer

Account Manager

• Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
• Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
• Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
• Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
• Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
• Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
• Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.

Territory Account Manager, TX

Business Development Rep

• Responsible for driving new business development and expanding the organization’s footprint within assigned regional territories.
• Focus on generating new opportunities, promoting roadside assistance technology, and managing early-to-mid stages of the sales cycle.
• Engage with prospective clients to understand their operational needs and present value-driven solutions.
• Collaborate closely with the Sales Manager and internal support teams to align messaging with corporate strategies.

Business Development Manager

Regional Account Manager

Territory Account Manager, PA

Territory Account Manager

Business Development Manager – VA

Sales

Sales Manager

Manager

• Identify, structure, and monetize strategic relationships with external organizations and vendors.
• Drive revenue through partnerships creating joint go-to-market strategies.
• Collaborate with partners on joint business plans and sales strategies.
• Lead complex negotiations to define partnership agreements and commercial terms.
• Monitor revenue accountability tied to strategic alliances.