Miratech

General Counsel

• Oversee and develop our legal team, policies, and procedures in a way that delivers consistent, predictable, and high-quality service to business units across the organization.
• Manage the legal infrastructure (parent company and global subsidiaries), ensuring board and shareholder governance actions and related requirements are executed in accordance with good corporate governance practices.
• Oversee the company’s risk management and compliance programs, including professional insurance, data protection, cyber security, business continuity, and others.
• Build and retain in-house competence across commercial matters, M&A and financing, IP, international tax requirements, including corporate taxation and transfer pricing, immigration, and other areas required by the business.
• Perform other duties as may be required, consistent with the purpose of this role.

Senior Vice President, Legal & Compliance, General Counsel

Project Manager

• Coordination of project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule and project timeline, team plans, etc.
• Meet targets criteria within the project.
• Identify and manage risks to ensure delivery is on time.
• Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
• Project cost management.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
• Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

CX Project Manager, Genesys Cloud Experience

Data Engineer

• Design, develop, and maintain data pipelines using Azure Databricks
• Build and optimize data transformations using PySpark and SQL in Databricks
• Implement and maintain Lakehouse architectures using Delta Lake
• Develop ETL/ELT pipelines orchestrated through Azure Data Factory
• Integrate data from multiple sources into the data platform and analytical layers
• Design and maintain data models and data warehouse structures for analytics
• Ensure data quality, scalability, and performance of large-scale data processing pipelines
• Collaborate with BI teams to support Power BI and reporting platforms
• Support and evolve existing SQL Server data platforms and ETL solutions (SSIS) when required
• Contribute to the design of modern cloud-based data architectures

Data Engineer, Azure Databricks

Cloud Engineer

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Genesys Cloud Architect

Database Administrator

• Administer Amazon Aurora MySQL (OLTP) and Amazon Redshift (OLAP)
• Manage full lifecycle: provisioning, configuration, patching, upgrades
• Ensure high availability, backup/recovery, and disaster resilience
• Configure alerts, logging, and proactive health checks
• Monitor and optimize performance for high-throughput transactional workloads and ETL and analytics queries
• Support production databases with on-call / incident response
• Perform root cause analysis (RCA) and implement fixes
• Troubleshoot performance and data issues
• Manage user roles, permissions, and RBAC
• Ensure compliance with data security and audit requirements
• Support databases used by application services, ETL pipelines, reporting and BI tools
• Collaborate with engineering teams on schema and data design
• Work with DevOps teams on infrastructure changes and deployments
• Automate operational tasks using scripting and IaC (Terraform / CloudFormation)

Senior Cloud Database Administrator, IVR & Analytics Platform

DevOps Engineer

• Designing, implementing, and maintaining cloud infrastructure solutions in Microsoft Azure, including networking (VNETs, Private Endpoints), compute (ACA, ACR, VMs), storage, and security (Entra ID, RBAC, Managed Identities, Key Vault).
• Building and supporting CI/CD pipelines and deployment processes using Azure DevOps (YAML), TeamCity, Octopus Deploy, and Git (Bitbucket, branching strategies).
• Developing automation and scripting solutions using Python and PowerShell to improve operational efficiency.
• Managing containerization and application deployment using Docker and related ecosystem tools.
• Implementing and maintaining monitoring, logging, and observability solutions using ELK Stack (Elasticsearch, Kibana), Prometheus, Grafana, and data collection tools (Filebeat, Winlogbeat, Telegraf).
• Administering and supporting Linux and Windows Server environments, including IIS, as well as managing databases (MS SQL Server, MySQL, InfluxDB).
• Collaborating across development and infrastructure teams to improve platform engineering practices, troubleshoot issues, and continuously enhance system reliability and performance.

Middle DevOps Engineer – Azure

Consultant

• Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
• Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
• Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
• Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
• Modify Genesys system configurations to meet evolving business requirements and operational factors.
• Lead the planning and execution of new contact center technology deployments and system upgrades.
• Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
• Contribute to the seamless switchover of Genesys contact center systems to the production environment.