Miratech

Designer

• Gather and analyze business and user requirements for IVR applications
• Design end-to-end call flows for speech and DTMF-based IVR experiences
• Create design specifications and documentation for IVR implementations
• Collaborate with Product Owners to shape and refine voice user experiences
• Create user stories for developers and speech scientists to implement designs
• Support speech scientists with grammar design and tuning
• Conduct usability testing and analyze results to improve IVR performance
• Tune IVR applications to optimize recognition accuracy and user experience
• Communicate design rationale and methodology to stakeholders

Voice User Interface Designer

Program Manager

• Lead end-to-end delivery of contact center programs including digital transformation, workforce optimization, CRM/telephony upgrades, and process reengineering.
• Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
• Track milestones, dependencies, and deliverables to ensure on-time and within-scope execution.
• Act as the primary point of contact for program stakeholders, including senior leadership.
• Communicate program status, risks, and outcomes through regular reporting and executive updates.
• Drive change management initiatives to ensure smooth adoption of new processes, tools, and systems.
• Define KPIs and success metrics for programs and initiatives.
• Analyze operational and program data to identify trends, risks, and improvement opportunities.
• Champion continuous improvement using Lean, Six Sigma, Agile, or similar methodologies.

Backend Engineer

• Develop and maintain Java microservices using Spring Boot.
• Assist in designing and implementing scalable and reliable features.
• Troubleshoot and provide support for existing services under guidance from senior engineers.
• Collaborate with product managers, QA, and peers to deliver high-quality software.
• Learn and apply best practices for cloud-based application development.

Junior Java Engineer

Network Engineer

• Interact with external customers to troubleshoot any network connectivity-related issues.
• Partner closely with Network Architects and Engineers to improve data-center network environments.
• Initiate multiple projects for Network Operation improvements.
• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence.
• Review, analyze, and execute network change requests.
• Execute, document, and develop network automation for repetitive tasks.

Senior Network Engineer – LAN

• Implement software components according to design specifications.
• Perform system integration, testing, troubleshooting, and issue resolution.
• Develop and execute unit tests for software components.
• Participate in estimating project efforts and delivery timelines.
• Collaborate proactively with team members and communicate effectively with project stakeholders to ensure predictable and efficient project execution.
• Provide technical input into product roadmaps and architectural decisions.

Full Stack Developer, Java/JavaScript

Data Analyst

• Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
• Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
• Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems
• Design and build custom Tableau reports for business and technical stakeholders
• Collaborate with Product Owners, Engineers, and business teams to define analytics requirements
• Provide data-driven insights to support IVR design, optimization, and operational decisions
• Support ongoing measurement of IVR effectiveness and customer journey outcomes
• Present findings clearly to both technical and non-technical audiences

Senior Data Analytics

DevOps Engineer

• Manage day-to-day operations of global IVR platforms
• Monitor system performance, availability, and reliability
• Respond to incidents and operational issues in a timely manner
• Assist with deployments, configurations, and release activities
• Support IVR systems deployed across AWS and on-premises environments
• Collaborate with engineers, architects, QA, and partners during releases and incidents
• Troubleshoot infrastructure, application, and voice-related issues
• Assist in debugging IVR, Genesys, SIP, and call flow–related problems
• Analyze logs and metrics to identify root causes and improvement opportunities
• Participate in on-call, evening, or weekend support as required

Senior DevOps Engineer

Frontend Engineer

• Contribute as a member of an agile team delivering a scalable, highly available global voice platform
• Collaborate closely with Product Managers, Architects, Engineering Leaders, and Test Engineers
• Apply performance, scalability, and reliability best practices throughout the software development lifecycle
• Troubleshoot, maintain, and support the production environment in line with DevOps principles
• Design, develop, debug, and implement software solutions using JavaScript, Java, Spring, and related technologies
• Develop and maintain comprehensive unit and functional test coverage
• Produce clear technical documentation and communicate effectively with stakeholders

Senior Frontend Developer

Software Engineer

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior IVR Application Developer

Architect

• Collaborate with Product Owners to define, clarify, and refine technical and non-functional requirements
• Design end-to-end IVR application architectures with a focus on scalability, performance, and reliability
• Define architectural patterns and technical standards for IVR applications within the team
• Lead technical design activities and provide guidance to IVR Engineers and developers
• Perform hands-on development and code reviews to ensure architectural integrity and quality
• Ensure correct application of Object-Oriented Design, Object-Oriented Programming, and design patterns
• Oversee integration of IVR applications with web services and internal systems
• Coordinate with the Project Manager to support planning, estimation, and on-time delivery
• Identify technical risks, performance bottlenecks, and improvement opportunities in IVR solutions
• Support troubleshooting of complex production issues related to IVR and speech technologies.

IVR Application Architect

Data Engineer

• Design and develop robust ETL/ELT pipelines using Python, Airflow, and DBT
• Build and optimize Snowflake data models for performance, scalability, and cost efficiency
• Implement ingestion pipelines for internal and external financial datasets (Market, Securities, Pricing, ESG, Ratings)
• Develop DBT models using best practices (sources, staging, marts)
• Ensure consistent data transformations aligned with EDP standards
• Create and manage Airflow DAGs with dependency handling, retries, and alerting
• Monitor pipeline health and troubleshoot failures proactively
• Implement validation, reconciliation, and completeness checks

Data Engineer – Snowflake, DBT, Airflow

• Design, implement, and maintain scalable backend services in Golang, including RESTful APIs and stable data contracts that evolve safely over time.
• Implement and manage asynchronous, event-driven communication, with strong guarantees around message reliability, idempotency, error handling, and backward compatibility.
• Contribute to frontend features development in React, ensuring reliable functionality, maintainable code, and smooth integration with backend services
• Design code with testability as a core principle, writing and maintaining unit and integration tests for APIs, business logic, and integrations.
• Design and maintain secure APIs and service integrations, applying best practices in authentication, authorization, and identity management.

Senior Full Stack Developer, Golang

Business Analyst

• Lead client communication and facilitate analytical, discovery, and consultation meetings to elicit, clarify, and validate business requirements
• Collect, analyze, and translate business needs into clear functional and solution designs aligned with business and technical goals
• Actively participate in designing end-to-end solutions and coordinate their implementation in collaboration with technical teams
• Collaborate closely with Product Owners, Architects, and client stakeholders to define, refine, and prioritize product requirements
• Apply strong knowledge of the software development lifecycle to ensure requirements are feasible, traceable, and implementation-ready
• Create high-quality documentation, including business requirements, functional specifications, and acceptance criteria that are clear, complete, and testable
• Challenge and optimize requirements and processes, while supporting incident and defect analysis to drive measurable, high-value improvements

Senior Technical Business Analyst

• Lead the migration of data from RDS to Google BigQuery.
• Design, construct, test, and maintain highly scalable data management systems.
• Ensure systems meet business requirements and industry practices.
• Integrate new data management technologies and software engineering tools into existing structures.
• Work with messaging systems and data pipelines.
• Employ a variety of technologies and tools to marry systems together.
• Drive the improvements on data reliability, efficiency, and quality.