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Miratech

Dialogflow CX Design Specialist

Miratech

Conversational Designer specializing in Google Dialogflow CX/ES at Miratech, crafting engaging chatbot experiences and optimizing performance through NLP and user testing.

Posted 6/13/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES
  • Create intents, entities, utterances, contexts, and dialogue management strategies
  • Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences
  • Optimize bot performance through continuous training, testing, and analytics review
  • Design fallback handling, error recovery flows, and escalation journeys to live agents
  • Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions
  • Conduct user testing and improve conversation flows based on customer interactions
  • Maintain conversational design documentation and best practices
  • Support multilingual and omnichannel conversational experiences where required

Requirements

What you’ll need
  • 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX
  • Hands-on experience with Dialogflow CX/ES and Google CCAI
  • Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows
  • Experience designing conversational experiences for IVR, voice bots, or chatbots
  • Excellent writing, communication, and interaction design skills
  • Ability to translate complex business processes into simple conversational experiences
  • Strong analytical and problem-solving abilities

Benefits

Comp & perks
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Conversational DesignVoice Bot DesignConversation UXDialogflow CXDialogflow ESNLP conceptsAPI integrationwebhooksCRM systemsuser testing
Soft Skills
writing skillscommunication skillsinteraction design skillsanalytical abilitiesproblem-solving abilities