Mirastar Federal Credit Union

Advisor

• Conduct consultative, needs-based conversations with members to identify and recommend appropriate lending solutions
• Guide members through the loan application process
• Manage an active pipeline of loan applications from initial inquiry through funding
• Adhere to established service level agreements (SLAs) for application handling, decision communication, and funding timelines
• Utilize available tools to structure solutions, evaluate creditworthiness, and present tailored loan options
• Proactively engage members through targeted outbound outreach
• Identify opportunities to expand member relationships
• Evaluate mortgage opportunities and refer qualified members to the Mortgage Lending Department
• Partner closely with underwriting, processing, and branches to ensure a consistent lending experience

Consumer Loan Advisor

General

• Managing collection activities on delinquent member accounts
• Assessing delinquent accounts and determining strategies for collection
• Collaborating with internal and external partners for account resolution
• Engaging with members to discuss delinquencies
• Managing mortgage collections and overseeing repossession processes
• Representing the Credit Union in bankruptcy proceedings
• Preparing reports on collection activities for management

Credit Solutions Specialist

Call Center Representative

• Answer calls of a specific or general nature; directing members to appropriate departments as needed
• Perform basic teller functions, including processing deposits, withdrawals, and loan payments
• Perform account maintenance activities, including closing accounts
• Open new membership and subsidiary accounts
• Cross-sell products and services
• Answer questions and resolve problems on products and operational procedures
• Act as backup for other positions as needed

Consumer Loan Advisor

Credit Solutions Specialist

Contact Center Representative II