Mirastar Federal Credit Union

Call Center Representative

• Answer calls of a specific or general nature; directing members to appropriate departments as needed.
• Perform basic teller functions, including processing share and share draft deposits, withdrawals, loan payments, and draft stop payments.
• Perform account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.
• Open new membership and subsidiary accounts, including all types of depository and account ownerships.
• Have a thorough understanding of Mirastar Federal Credit Union's product and service offerings.
• Cross-sell products and services within established guidelines.
• Answer questions and resolve problems on products, services, and operational procedures.
• Provide technical and subject matter expertise to team members.
• Evaluate related transactions for risk and make sound and informed decisions regarding exceptions and adjustments.
• Assist in the training of new employees.
• Ensure operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of compliance with the Credit Union’s BSA-AML program.
• Act as backup for other positions as needed, including but not limited to branches and at corporate.
• Other duties as assigned.

Contact Center Representative II

Graphics Designer

• Create, manage, and fulfill all creative projects, including print, digital, media, and multimedia assets, ensuring high-quality and on-brand execution.
• Support the creative process from concept to delivery.
• Serve as the guardian of the credit union’s brand identity.
• Collaborate closely with the VP Marketing and marketing team members.
• Create compelling designs for a variety of mediums, such as brochures, advertisements, social media content, email campaigns, and website visuals.
• Stay updated on design trends and emerging technologies.
• Provide guidance and management of external vendors.
• Coordinate with external vendors and printers to ensure production quality and deadlines are met.
• Manage multiple projects simultaneously, balancing priorities and meeting deadlines in a fast-paced environment.

Contact Center Representative II

Graphic Designer