Contact Center Representative II

Mirastar Federal Credit Union

Contact Center II Representative handling member transactions and service issues via phone and digital channels. Ensuring compliance with policies and operational requirements while providing cross-selling support.

Posted 5/28/2026full-timeSan Jose • California • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $34 per hourWebsite

About the role

Key responsibilities & impact

Answer calls of a specific or general nature; directing members to appropriate departments as needed
Perform basic teller functions, including processing deposits, withdrawals, and loan payments
Perform account maintenance activities, including closing accounts
Open new membership and subsidiary accounts
Cross-sell products and services
Answer questions and resolve problems on products and operational procedures
Act as backup for other positions as needed

Requirements

What you’ll need

Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience
Certificates, Licenses, Registrations: None required, none preferred
Detail-oriented, self-starter who can work independently and/or remotely
Strong verbal, written, and phone communication skills
Effective interpersonal and interdepartmental skills
Ability to perform multiple, simultaneous tasks
Ability to conduct thorough research and escalate issues appropriately
Computer literate and proficient in software applications (Adobe Acrobat, MS Office: Word, Excel, PowerPoint, and Outlook)

Benefits

Comp & perks

Flexible work arrangements
EEO Statement inclusive of diverse applicants

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

teller functionsaccount maintenancecross-sellingproblem resolutionresearch skills

Soft Skills

detail-orientedself-starterindependent workstrong verbal communicationstrong written communicationeffective interpersonal skillsability to multitaskescalation skills