Minitab

Sales Development Rep

• Generate qualified opportunities for the direct sales team while exceeding sourced pipeline goals
• Research contacts and accounts to identify the most relevant audience for Minitab solutions
• Prospect into both new accounts and selected existing customer accounts
• Utilize multiple communication channels to engage contacts within target accounts
• Tailor messaging to create meaningful interactions with prospects
• Conduct thorough discovery conversations and maintain detailed documentation
• Effectively manage time and productivity across various tasks and market segments
• Partner with sales operations, marketing, sales leadership, and direct managers to provide feedback on prospecting strategies, customer interactions, market insights, and solution positioning
• Collaborate with business development teammates to share best practices and contribute to overall team success
• Leverage sales technology and tools effectively to improve productivity and efficiency
• Continuously develop knowledge of markets, industries, customer personas, products, and competitors
• Strengthen sales skills including discovery, positioning, and objection handling
• Support ongoing growth and achievement of organizational objectives through continuous learning

Sales Development Representative

Business Development Rep

• Identify, pursue, and qualify leads and contacts through successful execution of Minitab’s Customer Engagement Lifecycle as part of a virtual account team.
• Position Minitab solutions effectively to drive high conversion rates from leads to qualified pipeline opportunities through strong product and solution messaging.
• Collaborate regularly with members of the virtual account team to discuss inbound and outbound leads.
• Maintain an accurate, documented pipeline within CRM systems, providing real-time visibility to management and field sales teams.
• Continuously develop competitive knowledge, including installed competitors and their initiatives, to effectively position Minitab solutions.
• Promote awareness of Minitab’s full product portfolio and services with customers and prospects.
• Manage and track all active and nurture leads within assigned territories.
• Maintain accurate records of opportunities, contacts, and lead history.
• Drive the progression of marketing qualified leads into sales qualified opportunities.
• Build and strengthen relationships with key influencers and stakeholders across target accounts.
• Actively support Minitab marketing campaigns, promotions, and events.
• Develop and maintain an Individual Business Plan outlining business and professional goals in collaboration with management.
• Continuously expand knowledge of industry trends, solution offerings, and general business practices.

Business Development Representative

Account Manager

• Participate in a virtual account team-selling environment, providing the Customer with primary point of contact within Minitab.
• Assume ownership role for assigned customer accounts in territory within the SMB market segment (under 100M USD) while driving renewal and related upsell, cross-sell and/or service opportunities.
• Facilitate and maintain successful relationships with customers, measured by reference ability, customer satisfaction levels and increased annual recurring revenue levels.
• Demonstrated success could lead to career progression within global sales team.

Account Manager – SaaS Sales

Customer Success Manager

• Manage a high-volume, assigned book of business with clear accountability for retention and renewal readiness
• Lead customers through the Customer Engagement Lifecycle (CEL)
• Monitor customer health, product usage, engagement trends, and lifecycle signals to assess adoption, identify risk, and determine appropriate intervention strategies
• Deliver value primarily through digital channels, including email, webinars, and targeted campaigns
• Proactively identify at-risk customers by analyzing usage patterns, engagement trends, and support interactions, and execute remediation strategies
• Ensure customers are positioned for successful renewals by maintaining engagement, reinforcing value, and addressing risks early
• Partner with Sales and Renewals teams as needed by providing usage insights, risk context, and customer history
• Contribute to internal best practices and customer success process improvements