Minitab

Customer Success Manager

• Act as a trusted advisor for a portfolio of enterprise customers
• Lead customers through the Customer Engagement Lifecycle (CEL)
• Conduct outcome-focused Business Reviews and build strategic success plans
• Demonstrate ROI and value realization to drive renewal and expansion
• Identify and mitigate account risks; build proactive retention strategies
• Partner closely with Sales on up-sell and cross-sell opportunities
• Support customer advocacy efforts—testimonials, case studies, references
• Collaborate with Product, Support, Engineering, and Services to represent the voice of the customer
• Contribute to internal best practices and customer success process improvements