Account Manager – SaaS

Minitab

Account Manager fostering client relationships and driving growth for a SaaS leader. Engaging customers through their data transformation journey in various industries.

Posted 6/23/2026full-timeRemote • Illinois, Missouri, Ohio, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow a portfolio of assigned customer accounts
Develop strong relationships with key stakeholders and serve as a trusted advisor
Drive customer retention, renewals, upsell, and cross-sell opportunities
Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
Maintain accurate account plans, forecasts, and pipeline activity within CRM tools
Build strong customer relationships measured by:
Customer satisfaction
Retention and renewal rates
Growth in annual recurring revenue (ARR)

Requirements

What you’ll need

2–3 years of experience in Account Management, Inside Sales, or SaaS sales
Proven ability to build relationships, retain customers, and grow existing accounts
Experience achieving or exceeding revenue, renewal, customer retention, or account growth goals
Strong consultative communication, presentation, and problem-solving skills
Ability to manage multiple customer relationships and priorities in a fast-paced environment
Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments preferred
Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations preferred
Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions is a plus
Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives is preferred
Demonstrated ability to collaborate effectively across cross-functional teams in a virtual environment

Benefits

Comp & perks

HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.
HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.
FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.
HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions.
PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

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Hard Skills & Tools

Account ManagementSaaS salesCustomer retentionRevenue growthConsultative communicationPresentation skillsProblem-solvingManufacturing softwareQuality management solutionsStatistical Process Control (SPC)

Soft Skills

Relationship buildingCustomer satisfactionMulti-taskingCollaborationAdaptabilityStakeholder engagementTrustworthinessConsultative approachCross-functional teamworkCustomer advocacy