Ministry Brands

Project Manager

• As the Senior Project Manager, you will be responsible for leading and overseeing projects from inception to completion, ensuring that all project goals, timeline, budgets, and quality standards are met.
• Collaborate with cross-functional teams, manage resources, mitigate risks, and ensure stakeholder satisfaction throughout the project’s life cycle.
• Lead commercialization and launch readiness project plans for key GTM initiatives.
• Manage a portfolio of GTM initiatives, in close partnership with business leaders.
• Drive cross functional collaboration and accountability to ensure success of all assigned initiatives.
• Utilize PMO tools and methodologies to track, monitor, mitigate, and escalate project risks, issues, and roadblocks.
• Direct and manage project timelines from beginning to end.
• Coordinate all activities within the project team to ensure that project tasks are completed on time, including but not limited to scheduling and facilitating project-related team meetings, communicating status updates, delivering weekly status reports, communicating with stakeholders, assuring launch success.
• Facilitate discussion and facilitate alternatives or different approaches.
• Successfully prioritize and execute tasks.
• Work closely with product owners and product management to provide visibility into feature readiness.
• Report project status information to all key stakeholders on a regular basis.
• Maintain required project documentation, per PMO processes.
• Partner with the business to drive value realization.
• Help create best practices and new ways to deliver results to drive continuous improvement in the PMO function.

Senior Project Manager

Customer Support

• Respond promptly to client software support inquiries via the ticketing system
• Provide tailored technical support to users across all roles and seniority levels, ensuring prompt resolution of high-priority issues with discretion and professionalism.
• Diagnose and replicate software issues through various communication channels
• Collaborate with teammates to resolve client concerns
• Liaise with software development teams on reported client issues and assist in initial testing and documenting development related requests
• Share client feedback during team meetings to inform support strategy
• Identify recurring issues and contribute knowledge base content to reduce ticket volume
• Apply system knowledge when troubleshooting a problem and then use that knowledge to execute data cleanup as needed
• Escalate urgent issues appropriately
• Demonstrate a proactive client success mindset by anticipating user needs, delivering solutions that enhance satisfaction, and fostering long-term relationships through responsive and empathetic support.
• Guide clients on best practices and software usage.

Product Support Specialist

Account Executive

• Own Your Pipeline End-to-End Prospect into a defined territory of churches, identify qualified opportunities, and build and manage a pipeline of 60–100+ active deals.
• Conduct high-quality discovery calls to understand each church's operational challenges, ministry goals, and decision-making structure.
• Run product demonstrations tailored to the specific needs and context of each church; not one-size-fits-all pitches.
• Manage the full sales cycle from first contact to closed-won, including proposal, negotiation, and handoff to Relationship Management.
• Build genuine relationships with church administrators, executive pastors, and ministry leaders – treating every buyer as a partner, not a transaction.
• Ask the right questions to surface real pain and connect our platform's value to the church's specific operational and ministry needs.
• Navigate objections, particularly around budget and change management support, with empathy, data, and a clear ROI narrative.
• Create urgency tied to the church's operational calendar and actual needs, not artificial pressure tactics.
• Maintain meticulous CRM hygiene in Salesforce: every deal stage, next step, and key contact accurately logged.
• Prioritize your pipeline strategically and move deals forward with consistent, well-timed follow-through.
• Hit your daily and weekly activity targets without needing to be managed to them.
• Communicate deal risk proactively and accurately.
• Participate actively in coaching, call reviews, and team sales training – we're all here to learn together.
• Share what's working with peers and contribute to a culture of collective improvement.

Commercial Account Executive

Product Marketing

• Reporting to the Senior Director of Product Marketing, you will work collaboratively to position our products effectively, create compelling value propositions and messaging, and enhance awareness, demand, and adoption.
• This is a senior individual contributor role that leads through expertise, judgment, and influence, not formal people leadership.
• The Principal Product Marketing Manager is a senior, high-impact individual contributor responsible for strengthening commercialization across priority growth initiatives.
• This role will drive go-to-market strategy, positioning, messaging, market clarity, and sales readiness across key solution areas and cross-vertical motions, with particular focus on donor-related opportunities and the commercial inputs that improve pipeline and revenue performance.
• Own end-to-end commercialization strategy and go-to-market planning for priority initiatives across key solution areas, including launch strategy, audience definition, value story, readiness, and GTM handoff.
• Partner with Product, Sales, Demand Generation, and leadership to prioritize the highest-value plays where stronger positioning, segmentation, packaging, or enablement can improve pipeline performance fastest.
• Develop launch plans that align product, sales, customer success, and marketing around a shared strategy and timeline.
• Define success metrics for launches and track performance to optimize results over time.
• Define and refine TAM, ICP/JTBD, segmentation, buyer, and use-case clarity for priority growth plays, in partnership with leadership, RevOps, and Product.
• Create and refine positioning and message frameworks for priority initiatives, ensuring each motion clearly defines the customer problem, differentiated value, proof, and why now.
• Track competitors, market shifts, buyer behavior, and commercial trends within the faith-based software market.
• Develop strategic sales narratives, core enablement materials, and messaging frameworks that equip Sales to win priority opportunities, in partnership with the appropriate teams.
• Conduct qualitative and quantitative research; including customer interviews and surveys to build rich personas and buyer journey maps.

Principal Product Marketing Manager

• Provide user support to improve the experience of customers and/or end-users of their assigned product(s)
• Provide timely responses to customer service inquiries via product ticket system, emails, live chat, and phone calls
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
• Evaluate, document and escalate technical issues, product bugs or data concerns for further research
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Create and review tickets for proper routing
• Submit up-sell + cross-sell leads
• Responsible for maintaining a high level of professionalism with internal and external sources and working to establish a positive rapport
• Update customer information in the customer service database during each call
• Work with the leadership team to stay updated on product(s) knowledge, internal processes and be informed of any changes in company/departmental policies
• Collaborate on and contribute to additional tasks assigned by management.
• Initiate and/or contribute to conversations and tasks related to team’s operational improvement
• Explain complex concepts and technical knowledge in simple terms to less technical individuals
• Function as a Subject Matter Expert in the product(s) and client-facing experience
• Maintains in-depth knowledge of our products and stays up-to-date with ongoing product releases

Client Support Specialist

• Provide user support to improve the experience of customers and/or end-users of their assigned product.
• Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.

Performance Marketing

• Own the demand generation strategy and roadmap for Mid-Market and Enterprise faith-based organizations, including audience segmentation, messaging, offers, and funnel progression.
• Design and execute multi-channel demand programs across paid media, email, social, web, events, webinars, content syndication, and retargeting to drive qualified pipeline.
• Plan and execute ABM programs for strategic and enterprise faith-based organizations, aligning campaigns, content, and outreach across marketing and sales to influence active opportunities and generate new pipeline.
• Partner with Product Marketing to align demand programs to personas, use cases, and ministry-specific pain points across leadership, finance, operations, and engagement teams.
• Collaborate with Sales and Revenue Operations to define lead qualification criteria, pipeline stages, and handoff processes that support longer sales cycles and multi-stakeholder deals.
• Build and optimize landing pages, forms, and conversion paths designed for higher-consideration purchases, including ongoing A/B testing of messaging, offers, and calls to action.
• Develop and manage nurture programs that move prospects through awareness, consideration, and evaluation stages with relevant, value-driven content.
• Coordinate and execute virtual and in-person events, webinars, and product demonstrations that support mid-funnel and late-funnel pipeline creation.
• Work closely with Digital and Web teams to ensure campaign experiences, site content, and conversion paths are accurate, timely, and optimized for performance.
• Align with paid media agencies to ensure targeting, creative, and messaging support mid-market and enterprise demand goals across search, social, and display channels.
• Repurpose and adapt content into stage- and persona-specific assets such as case studies, guides, product overviews, and comparison content.
• Track, analyze, and report on demand and pipeline performance, including MQL volume, conversion rates, pipeline contribution, influenced revenue, and ROI.
• Partner with Revenue Operations to ensure clean attribution, campaign tracking, and consistent reporting across systems.
• Document repeatable demand generation playbooks and best practices that can scale across products and segments.
• Leverage AI-driven tools and workflows to improve targeting, personalization, testing velocity, and campaign efficiency.

Senior Project Manager

Product Support Specialist

Commercial Account Executive

Principal Product Marketing Manager

Client Support Specialist

Client Support Specialist

Demand Generation Manager