Ministry Brands

Project Manager

• Own the end-to-end process for planning, creating, reviewing, approving, and publishing customer-facing and internal content related to new software feature releases, product enhancements, bug fixes, and maintenance updates.
• Ensure release communications are accurate, timely, consistent, and easy for customers, support teams, sales teams, implementation teams, and other stakeholders to understand.
• Manage the release content lifecycle for new features, enhancements, fixes, and platform updates from intake through publication.
• Partner with Product Management, Engineering, QA, Support, Training, Marketing, and Customer Success to gather release details, clarify customer impact, and confirm technical accuracy.
• Ensure release notes, customer notifications, help center updates, internal enablement summaries, support talking points, and training-ready content are delivered on time and to a high standard.
• Develop and enforce a repeatable content intake, review, approval, and publishing process aligned to the software release calendar.
• Coordinate review cycles with subject matter experts to ensure content is complete, accurate, compliant, and delivered on schedule.
• Maintain a centralized release content repository, including version history, templates, stakeholder ownership, publication dates, and status tracking.
• Ensure Knowledge Base content creators have identified content gaps before release and proactively escalate risks that could affect customer readiness or internal team preparedness.
• Continuously improve release content processes, templates, governance, and reporting to increase speed, consistency, and stakeholder confidence.

Project Manager – Operational Readiness

Financial Planning and Analysis

• Serve as a high-impact individual contributor within the FP&A organization, focused on enterprise-wide analysis, planning, and coordination rather than day-to-day business partnership ownership.
• Support senior finance leadership through strategic planning, long-range financial modeling, market research, ad hoc analysis, investment evaluation, and analytical support for M&A activity.
• Help build scalable processes and decision frameworks that improve how the company evaluates priorities, allocates capital, and communicates financial implications across the organization.
• Support the company’s strategic planning process by coordinating inputs across FP&A, synthesizing key assumptions, and developing clear financial analysis to inform executive decision-making.
• Build, maintain, and continuously improve the company’s long-range financial model and related scenario analyses, ensuring alignment with strategic priorities, operating assumptions, and leadership guidance.
• Conduct market research, benchmarking, and industry analysis to support strategic initiatives, investment decisions, and leadership discussions.
• Provide analytical support for M&A activity, including valuation support, financial modeling, diligence analysis, synergy assessment, and integration-related planning.
• Manage the business case process, including day-to-day intake, financial review, tracking, and governance of investment requests.
• Help streamline and enhance the company’s investment evaluation framework, including ROI analysis, prioritization criteria, decision templates, and post-investment performance tracking.
• Conduct ad hoc financial modeling and analysis to evaluate growth opportunities, cost initiatives, pricing actions, operational improvements, and other strategic decisions.
• Prepare executive-ready presentations and supporting materials that translate complex financial analysis into clear implications, recommendations, and next steps.
• Own and coordinate recurring metrics packages, ensuring consistent definitions, accurate analysis, clear commentary, and timely distribution to senior leadership and key stakeholders.
• Identify opportunities to improve FP&A processes, reporting, analysis, and automation through better tools, data structure, and AI-enabled ways of working.

Corporate FP&A Manager

Customer Support

• Provide user support to improve the experience of customers and/or end-users of their assigned product.
• Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.

Client Support Specialist, Background Screening

Sales Development Rep

• Develop pipeline by building interest with new prospects and clients resulting from your own outbound research and activities including email, phone and/or social media
• Set meetings for sales team for product demonstrations with interested prospects (from both inbound leads and your own self-sourced leads)
• Making a minimum of 40 calls a day, sending at least 10 personalized emails
• Spending Admin time learning the product every week
• Learning the multiple verticals across the business depending on the verticals you work
• Asking for feedback in 1 on 1’s on how to keep improving
• Work closely with marketing and sales teams to initiate the sales cycle with specific, targeted demand generation campaigns with prospects and current clients
• Learn and demonstrate a fundamental understanding of solutions and be able to clearly articulate the advantages over competitors
• Meet monthly quotas for overall activity, demonstrations set & conducted, and qualified opportunity dollars
• Utilize phone dialer tools with daily usage of 2 hours per day when making dials
• Contribute to every component of the critical functions associated with fulfilling the sales cycle (forecasting, reporting, customer database maintenance, communications, etc.)
• Respond to all inbound leads and log activities in CRM
• Working alongside AE’s to ensure SAOs resort into a Closed Won
• Follow the GTM strategy for new and existing business

Sales Development Representative

Director

• Conduct comprehensive market research and competitive analysis to identify emerging trends, opportunities, and threats in the technology landscape
• Develop deep understanding of customer needs, market dynamics, and industry evolution across relevant sectors
• Monitor and analyze competitor strategies, product roadmaps, and market positioning to inform strategic decision-making
• Partner with the Chief Strategy Officer to define and execute the company’s strategic roadmap.
• Lead the development of the company's multi-year strategic plan, including vision, objectives, and key performance indicators
• Facilitate strategic planning sessions with executive team and key stakeholders to align on priorities and resource allocation
• Identify and evaluate new market opportunities, including adjacent markets, customer segments, and geographic expansion
• Assess potential partnerships, acquisitions, and strategic alliances that align with company objectives
• Develop business cases for new initiatives, including financial modeling and risk assessment
• Present strategic recommendations and updates to board of directors and key investors
• Source and evaluate potential acquisitions, partnerships, and divestitures.
• Lead due diligence processes across financial, operational, and cultural dimensions.

Director of Strategy – Mergers & Acquisitions

Strategy

• Partner with the executive and senior leadership teams to define company-wide strategic priorities and translate them into actionable plans with clear commercial KPIs and accountability
• Lead and execute high-priority cross-functional initiatives including product migrations, new product launches, pricing and packaging transformations, go-to-market motions, and client expansion programs that drive revenue growth, EBITDA expansion, and long-term client relationships
• Build and operate a disciplined initiative-management framework, including business cases, milestones, RACI, risk management, and executive-level reporting cadences
• Serve as a trusted advisor and thought partner to functional leaders across the organization; align teams around shared goals and remove organizational barriers to execution
• Develop and present executive-level materials, including strategy reviews, quarterly business reviews, and financial flash reporting
• Lead market, customer, and competitive analysis to identify growth opportunities, evaluate build/buy/partner decisions, and inform capital allocation
• Inspire, coach, and develop a small team of strategic program leaders; cultivate a culture of accountability, urgency, and outcome-driven execution
• Champion change management across the organization, ensuring strategies become operating reality, not just plans on a page

Vice President – Strategic Initiatives

Account Manager

• Communicate regularly with each client to ensure a healthy relationship
• Discover underlying risks, challenges, and opportunities among client stakeholders
• Resource each client with solutions tailored to their unique goals and requirements
• Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
• Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
• Conduct Account Review sessions at recurring intervals with each client partner
• Achieve high renewal rates and cross-sell growth among our existing account portfolios
• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities