Ministry Brands

Strategy

• Partner with the executive and senior leadership teams to define company-wide strategic priorities and translate them into actionable plans with clear commercial KPIs and accountability
• Lead and execute high-priority cross-functional initiatives including product migrations, new product launches, pricing and packaging transformations, go-to-market motions, and client expansion programs that drive revenue growth, EBITDA expansion, and long-term client relationships
• Build and operate a disciplined initiative-management framework, including business cases, milestones, RACI, risk management, and executive-level reporting cadences
• Serve as a trusted advisor and thought partner to functional leaders across the organization; align teams around shared goals and remove organizational barriers to execution
• Develop and present executive-level materials, including strategy reviews, quarterly business reviews, and financial flash reporting
• Lead market, customer, and competitive analysis to identify growth opportunities, evaluate build/buy/partner decisions, and inform capital allocation
• Inspire, coach, and develop a small team of strategic program leaders; cultivate a culture of accountability, urgency, and outcome-driven execution
• Champion change management across the organization, ensuring strategies become operating reality, not just plans on a page

Vice President – Strategic Initiatives

Account Manager

• Communicate regularly with each client to ensure a healthy relationship
• Discover underlying risks, challenges, and opportunities among client stakeholders
• Resource each client with solutions tailored to their unique goals and requirements
• Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
• Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
• Conduct Account Review sessions at recurring intervals with each client partner
• Achieve high renewal rates and cross-sell growth among our existing account portfolios
• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities

Relationship Manager, Employment Screening

Content Marketing Manager

• You will run content like a business inside marketing, directly responsible for how content drives pipeline, conversion, and revenue across the organization.
• The Director of Content Marketing is a strategic and hands-on leader responsible for building and operating a high-performing content engine that fuels demand generation, customer acquisition, and expansion.
• You will partner closely with Demand Generation, Product Marketing, Lifecycle Marketing, and Sales to ensure content is fully embedded into revenue-driving programs.
• Define and own the content strategy aligned to demand generation priorities and revenue targets.
• Lead and develop a team of content strategists and specialists across SEO/GEO, social, and editorial.
• Personally contribute to high-impact content including campaigns, thought leadership, and conversion-focused assets.

Director of Content Marketing

Performance Marketing

• You are responsible for building and operating the pipeline engine of the business, directly accountable for how marketing drives pipeline, conversion, and revenue.
• The Director of Demand Generation is a strategic and hands-on leader who owns and operates a high-performing demand engine across acquisition and expansion.
• You will integrate Demand Generation, Performance Marketing, Lifecycle Marketing, and Customer Marketing into a unified system that drives predictable, scalable growth across new logo and customer expansion.
• Define and own the demand generation strategy aligned to revenue targets, portfolio priorities, and GTM initiatives.
• Build integrated programs that drive pipeline across both new logo acquisition and customer expansion.
• Own pipeline creation tied to strategic priorities and GTM teams across new logo and customer expansion.
• Lead from the front, stepping into execution when needed to ensure performance, speed, and quality.

Director of Demand Generation

Project Manager

• The Project Coordinator is a central operational partner to our consulting delivery teams, ensuring that client engagements run smoothly from kickoff through closeout.
• You'll own the coordination layer that keeps projects on track — managing timelines, documentation, communications, and logistics so that consultants can focus on client delivery.
• Own project plans, timelines, and task lists in project management tools, keeping them accurate and up to date
• Monitor milestones, action items, and dependencies; proactively follow up on overdue items before they become blockers
• Track scope, schedule, and resource utilization, flagging risks or variances to the project lead
• Prepare and distribute meeting agendas, notes, and action item summaries in a timely manner
• Maintain organized, accurate project documentation throughout the engagement lifecycle
• Draft and coordinate internal and client-facing project status communications
• Coordinate project logistics including kickoffs, working sessions, and handoffs
• Onboard new projects into delivery workflows and ensure teams follow documented delivery standards
• Support change request tracking, risk logging, and issue escalation processes
• Assist with time tracking validation, budget monitoring, and invoicing support
• Reconcile project hours against plans and contract terms
• Lead project closeout activities including final documentation and lessons learned capture

Project Coordinator, Professional Services

• As the Senior Project Manager, you will be responsible for leading and overseeing projects from inception to completion, ensuring that all project goals, timeline, budgets, and quality standards are met.
• Collaborate with cross-functional teams, manage resources, mitigate risks, and ensure stakeholder satisfaction throughout the project’s life cycle.
• Lead commercialization and launch readiness project plans for key GTM initiatives.
• Manage a portfolio of GTM initiatives, in close partnership with business leaders.
• Drive cross functional collaboration and accountability to ensure success of all assigned initiatives.
• Utilize PMO tools and methodologies to track, monitor, mitigate, and escalate project risks, issues, and roadblocks.
• Direct and manage project timelines from beginning to end.
• Coordinate all activities within the project team to ensure that project tasks are completed on time, including but not limited to scheduling and facilitating project-related team meetings, communicating status updates, delivering weekly status reports, communicating with stakeholders, assuring launch success.
• Facilitate discussion and facilitate alternatives or different approaches.
• Successfully prioritize and execute tasks.
• Work closely with product owners and product management to provide visibility into feature readiness.
• Report project status information to all key stakeholders on a regular basis.
• Maintain required project documentation, per PMO processes.
• Partner with the business to drive value realization.
• Help create best practices and new ways to deliver results to drive continuous improvement in the PMO function.

Senior Project Manager

Customer Support

• Respond promptly to client software support inquiries via the ticketing system
• Provide tailored technical support to users across all roles and seniority levels, ensuring prompt resolution of high-priority issues with discretion and professionalism.
• Diagnose and replicate software issues through various communication channels
• Collaborate with teammates to resolve client concerns
• Liaise with software development teams on reported client issues and assist in initial testing and documenting development related requests
• Share client feedback during team meetings to inform support strategy
• Identify recurring issues and contribute knowledge base content to reduce ticket volume
• Apply system knowledge when troubleshooting a problem and then use that knowledge to execute data cleanup as needed
• Escalate urgent issues appropriately
• Demonstrate a proactive client success mindset by anticipating user needs, delivering solutions that enhance satisfaction, and fostering long-term relationships through responsive and empathetic support.
• Guide clients on best practices and software usage.

Product Support Specialist

Account Executive

• Own Your Pipeline End-to-End Prospect into a defined territory of churches, identify qualified opportunities, and build and manage a pipeline of 60–100+ active deals.
• Conduct high-quality discovery calls to understand each church's operational challenges, ministry goals, and decision-making structure.
• Run product demonstrations tailored to the specific needs and context of each church; not one-size-fits-all pitches.
• Manage the full sales cycle from first contact to closed-won, including proposal, negotiation, and handoff to Relationship Management.
• Build genuine relationships with church administrators, executive pastors, and ministry leaders – treating every buyer as a partner, not a transaction.
• Ask the right questions to surface real pain and connect our platform's value to the church's specific operational and ministry needs.
• Navigate objections, particularly around budget and change management support, with empathy, data, and a clear ROI narrative.
• Create urgency tied to the church's operational calendar and actual needs, not artificial pressure tactics.
• Maintain meticulous CRM hygiene in Salesforce: every deal stage, next step, and key contact accurately logged.
• Prioritize your pipeline strategically and move deals forward with consistent, well-timed follow-through.
• Hit your daily and weekly activity targets without needing to be managed to them.
• Communicate deal risk proactively and accurately.
• Participate actively in coaching, call reviews, and team sales training – we're all here to learn together.
• Share what's working with peers and contribute to a culture of collective improvement.