Mindoula

Business Operations

• Build and maintain Power BI dashboards on performance metrics and prepare Board Slides.
• Partner with Sales and Operations Teams regarding new strategic business opportunities and business optimization.
• Take lead on building business pro-formas and drafting written proposals to meet internal financial targets and client expectations.
• Evaluate and develop financial models to help drive strategic business decisions and identify opportunities to optimize performance.
• Structure targeted analysis and conduct research to uncover insights to drive business decisions.
• Update financial models and financial and operational dashboard/reports with the latest available data from multiple sources.
• Perform financial forecasting, reporting, and operational metrics tracking.
• Analyze past results, perform variance analysis, identify key trends, and make recommendations for improvements.
• Support the Finance team in evaluating M&A and other accretive business development opportunities.
• Increase productivity by developing automated reporting/forecasting tools.
• Assist in development of annual operating budget and forecast revisions and meet with department leaders to discuss financial performance.
• Work closely with the accounting team to ensure accurate financial reporting and establish standard workflow and operating manuals and procedures.
• Perform other duties as assigned.

Senior Financial Analyst, Business Operations and Sales Strategy

Clinical Operations

• Lead a team of Care Extenders to implement and enhance the SPP program and deliver outcomes to health plan partners.
• Act as a player/coach, working alongside Care Extenders to build skills and directly support members in challenging situations.
• Assess members for risk, make quick evaluations for risk, respond within safety plan parameters, and perform crisis intervention as necessary.
• Screen eligible and active members for behavioral health, medical, and social needs and assist Care Extenders to prioritize needs.
• Identify urgent safety needs and partner with Care Extenders and members to create and use safety plans during crisis.
• Create comprehensive service plans using screenings, conversations, data, and community resource knowledge.
• Guide members in developing skills and strategies for relapse prevention and reducing risk; encourage therapeutic and social activities.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Monitor, evaluate, and record members’ progress according to measurable goals and build accountability communications for appointments.
• Interact with members, families, physicians, and other providers to lower over-utilization of unnecessary resources.
• Request consultation and diagnostic reports from network specialists and report critical incidents and quality-of-care issues.
• Develop and coordinate community resource guides emphasizing behavioral health, medical health, violence prevention, and social services.
• Lead Care Extender team to ensure appropriate service plans, coordinate caseloads, schedules, and enrollment activities.
• Participate in hiring, orientation, training, performance reviews, and continuously coach the team to meet KPIs.
• Perform documentation reviews, analyze team performance, collect and synthesize outcome data to support training and partner reporting.
• Lead internal case review sessions and participate in external case management meetings with health plan partners.
• Maintain program-related administrative data and partner with billing to review prepared claims.

Clinical Program Manager, Suicide Prevention

Therapist

• Assesss, plans and implements care strategies individualized by member and directed toward the most appropriate and least restrictive level of care
• Collaborate with member, family and healthcare providers to develop an individualized plan of care
• Conduct individual counseling and group therapy with adolescents and adults
• Identify and initiate referrals for social service programs – including financial, psycho-social, community and state supportive services
• Advocate for members and families to ensure needs and choices are represented and supported by the healthcare team
• Utilize approved clinical criteria to assess and determine appropriate level of care
• Document all member assessments, care plans and referrals provided
• Responsible for achieving set goals; Key Performance Indicators (KPIs)
• Learn the StrongWell model and take responsibility and ownership for outcome based care
• Participate in interdisciplinary team meetings and utilization management rounds
• Coordinate care across a range of substance use disorder treatment settings
• Promote responsible and ethical stewardship of company resources
• Maintain excellent punctuality and attendance during work hours
• Provide services remotely with a flexible schedule and autonomy to create groups and use evidence-based practices

Licensed Therapist – LMFT, LCSW, LMHC

• Assesss, plans and implements individualized care strategies directed toward appropriate level of care
• Collaborates with member, family and healthcare providers to develop individualized plan of care
• Conducts individual counseling and group therapy with adolescents and adults
• Identifies and initiates referrals for social service programs (financial, psycho-social, community and state supportive services)
• Advocates for members and families to ensure needs and choices are represented
• Utilizes approved clinical criteria to assess and determine appropriate level of care
• Documents all member assessments, care plans and referrals provided
• Responsible for achieving set goals and Key Performance Indicators (KPIs)
• Learns the StrongWell model and takes ownership for outcome-based care
• Participates in interdisciplinary team meetings and utilization management rounds
• Promotes responsible and ethical stewardship of company resources
• Maintains excellent punctuality and attendance during work hours
• Flexibly creates therapy groups and utilizes evidence-based practices

Licensed Therapist, LMFT, LCSW, LPC

• Remotely serve substance-exposed members in Washington State within the Substance Use Disorder Program
• Provide biopsychosocial assessments, individual counseling and group therapy for adolescents and adults
• Assess, plan and implement individualized care strategies directed toward appropriate and least restrictive level of care
• Collaborate with member, family and healthcare providers to develop individualized plans of care and coordinate across treatment settings
• Identify and initiate referrals for social service programs (financial, psycho-social, community and state supportive services)
• Advocate for members and families to ensure needs and choices are represented and supported
• Utilize approved clinical criteria to assess and determine appropriate level of care
• Document all member assessments, care plans and referrals provided
• Responsible for achieving set goals and Key Performance Indicators (KPIs)
• Learn the StrongWell model and take ownership for outcome-based care
• Participate in interdisciplinary team meetings and utilization management rounds to assist with safe transitions of care
• Promote responsible and ethical stewardship of company resources
• Maintain excellent punctuality and attendance during work hours

Licensed Therapist, LMFT, LCSW, LMHC

Manager

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records
• Participate in a program (IVRP) providing coordinated supportive services to participants who have experienced acts of interpersonal violence

Case Manager

Events

• We are seeking a Care Manager to work in our Suicide Prevention Program in Washington. This position is 100% remote, but the requirement is to work Pacific Standard Time hours. Mindoula’s teams of care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success.
• Mindoula is expanding rapidly across multiple business lines in multiple states and we are seeking an experienced Care Managers for the Suicide Prevention Program.
• Mindoula provides virtual and in some cases in-person support to members and members’ families who have experienced suicide ideation and/or attempts.
• Our Care Managers work to improve their lives and the lives of their families by providing access to appropriate healthcare and community services.
• Details: Full-time position. Hours are 11:00 am to 7:30 pm Pacific Time.
• Compensation: The salary range is between $43,000 to $48,000 a year ($20.67 to $23.08 hourly) based on education and work experience.
• Comprehensive Benefits Package includes: Medical, Dental and Vision Insurance Supplemental Life Insurance Short Term and Long Term Insurance paid by Mindoula 401k, with a company match 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays Parental Leave: 8 weeks of paid parental leave Personal Development Program: $500 credit reimbursement per calendar year
• How will you contribute: Assistance, as needed and requested, with initial outreach and engagement to a cohort of members
• Continuous outreach and engagement to members on a regular basis (as contracted)
• Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services.
• Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member’s safety plan and perform crisis intervention that ensures the safety of all members.
• Assess a myriad of options for care including the use of benefits and community resources to develop and update the service plan
• Guide and educate members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce the risk of their young adult.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face-to-face visits in the community as needed.
• Act as a liaison and member advocate between the member/family, physician, and facilities/agencies.
• Remind members, as needed, of upcoming appointments and/or missed appointments.
• Interact continuously with members, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
• Report critical incidents and information regarding the quality of care issues.
• Prepare and maintain all required records, reports, paperwork, and member’s diagnostic records, maintaining the confidentiality of members at all times.
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, with staff, and the treatment team; produce high-quality documentation that enables the member to receive the best treatment possible.
• Maintain accurate records of all case management activities. Accurately complete all case notes in a professional, timely manner.