Mindoula

Account Manager

• Build strong and enduring relationships with our health plan partners, at multiple levels, to ensure we are exceeding expectations and building on our relationships to grow the business
• Steward health plan relationships post-sales, from onboarding and implementation through to customer support, retention, and cohort/program expansion
• With the support of the GM and Chief Customer Officer, own implementation and on-boarding of new health plan partners
• Develop, schedule, and manage meetings with plan partners to review programmatic delivery/outcomes and address partner needs
• Partner with Program Operations and Data Analytics colleagues to determine optimal monthly/quarterly/annual reporting for all partners and guide creation of customized reports/analytics when required for individual partners
• In partnership with our data analytics and data science team, prepare, deliver, and follow up on in-depth presentations and other reporting with health plan partners about key aspects of our programs, including enrollment, service delivery, health equity, and ROI to demonstrate our value
• Proactively anticipate and address the needs of plan partners to ensure contract renewal and identification of upsell opportunities
• Deeply understand all partner contracts to ensure all obligations are met by Mindoula and our health plan partners
• Maintain CRM to ensure that all partner data/interactions and key obligations are appropriately tracked and can be easily shared with key stakeholders across the organization
• Partner with business GM, Program Operations leaders, and Data Science team to ensure we are delivering the combination of analytics, technology and service required to drive desired clinical outcomes across all of our Specialty Population Health Management Programs for all health plan partners
• In partnership with the GM, CFO, and Program Directors, develop and track key financial metrics for each partner/account to ensure we are meeting all financial goals, to ensure both growth and profitability as we grow and scale the company (including billing and payment)
• Partner with health plans, GM, Program Directors, and other members of the Mindoula leadership team to determine areas for growth and innovation to strengthen and expand our partnerships and grow the company
• Partner with GM, Program Directors, and other leaders to create plans to deliver on new innovations and initiatives for partners
• Manage all other aspects of our relationships with our health plan partners
• Perform other duties as assigned

Vice President, Partner Success, Account Management

Manager

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records

TN Case Manager

• The Credentialing Manager leads the end to end credentialing, privileging, and payer enrollment function for the Managed Service Organization.
• Ensure timely, compliant provider onboarding while maintaining high standards of operational accuracy, audit readiness, and service excellence.
• Oversee full lifecycle credentialing, re-credentialing, privileging, and payer enrollment for all providers.
• Manage complex, escalated, or high priority credentialing cases.
• Support compliance and audit readiness practices, maintaining audit ready provider files and documentation standards.
• Provide day to day leadership, coaching, and workload management for credentialing specialists.
• Develop team capabilities through training and process documentation.
• Monitor turnaround times, application status, and enrollment effective dates.
• Partner with cross-functional teams for seamless provider onboarding and resolve credentialing related denials or reimbursement delays.

Credentialing Manager

Executive Assistant

• Manage complex calendars for the President & COO, including scheduling, organizing, reviewing, and confirming internal and external meetings while minimizing conflicts and maximizing productivity.
• Maintain and prioritize a dynamic list of scheduling and action requests, ensuring executive time is allocated effectively and allowing flexibility for shifting priorities.
• Monitor incoming requests and communications, responding with urgency and prioritizing tasks to meet time-sensitive needs.
• Provide calendar, scheduling, and meeting support for the Founder & CEO and CFO as needed, coordinating across executive calendars when required.
• Serve as a liaison between executive leadership, direct reports, Mindoula employees, and external partners.
• Prepare, review, and edit executive-level correspondence, reports, and presentations with a high degree of accuracy and professionalism.
• Serve as the primary liaison between the Executive Team and the Board of Directors, managing the annual Board calendar and coordinating all Board communications.
• Coordinate preparation for executive meetings by compiling materials, creating agendas as needed, tracking attendees, and ensuring participants are prepared.
• Assist with planning and execution of internal and external meetings, leadership sessions, offsites, and company events.

Therapist

• Assess, plan and implement care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborate with member, family and healthcare providers to develop an individualized plan of care.
• Conduct individual counseling and group therapy with adolescents and adults.
• Identify and initiate referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocate for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilize approved clinical criteria to assess and determine appropriate level of care for members.
• Document all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participate in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promote responsible and ethical stewardship of company resources.
• Maintain excellent punctuality and attendance during work hours.

Licensed Therapist – LMFT, LCSW, LCPC, LPC

• Respond to behavioral health crises using trauma-informed, de-escalation techniques
• Conduct suicide and safety risk assessments and escalate to emergency services when needed
• Create and review collaborative safety plans with members
• Coordinate referrals and transfers to appropriate levels of care (outpatient, mobile crisis, ED, inpatient, etc.)
• Engage family members and support systems when appropriate
• Complete timely, accurate documentation and participate in case reviews and quality improvement

Crisis Center Case Manager – Thursday, Sunday

Crisis Center Case Manager

Security Engineer

• Design, deploy, and maintain secure infrastructure across AWS and Azure environments with high availability and disaster recovery capabilities
• Develop and maintain Infrastructure as Code using Terraform with GitOps workflows and automated CI/CD pipelines
• Implement and maintain security controls meeting HIPAA, HITRUST, FERPA, PCI DSS, SOX requirements
• Design comprehensive monitoring and alerting using Zabbix integrated with cloud-native tools
• Create automation scripts and configuration management using Ansible, Python, and Bash to streamline operations
• Lead incident response efforts and participate in 24/7 on-call rotation for critical infrastructure
• Champion a 'fix it forever' mindset by identifying the underlying behavioral or procedural drivers behind security alerts and implementing preventative controls

Cloud Security Engineer

LA Case Manager

• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborates with member, family and healthcare providers to develop an individualized plan of care.
• Conducts individual counseling and group therapy with adolescents and adults.
• Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilizes approved clinical criteria to assess and determine appropriate level of care for members.
• Documents all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promotes responsible and ethical stewardship of company resources.
• Maintains excellent punctuality and attendance during work hours.

Licensed Therapist – LMFT, LCSW, LMHC, LPC

Clinical Operations

• Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as: Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources.
• Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans.
• Build accountability communications about upcoming appointments.
• Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
• Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals.
• Report critical incidents and information regarding the quality-of-care issues.
• Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals.
• Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team.
• Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services.
• Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs.
• Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program.
• Coordinate caseloads and assist in referring new members to appropriate Care Extenders.
• Ensure the team’s schedules meet program needs.
• Participate in the screening, interviewing, and hiring of new team members.
• Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
• Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
• Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners.
• Perform regular documentation reviews to ensure quality and for training purposes.
• Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes.
• Participate in external case management meetings with health plan partners as needed.
• Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities.
• Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed.

Clinical Program Manager, Interpersonal Violence Reduction Program

AI Engineer

• Lead development of cloud-based Python applications that integrate AI/ML (GenAI, predictive models, NLP) capabilities using frameworks like LangChain
• Build LLM-powered agents using modern agentic frameworks such as LangChain, LlamaIndex, or CrewAI to enable advanced automation and reasoning capabilities in Mindoula's behavioral health technology platform
• Collaborate with data scientists to turn models into robust, scalable APIs and user-facing tools
• Design and implement application features that enable care teams to engage members more effectively using AI-driven insights
• Architect secure, performant backend services and databases in a HIPAA-compliant environment
• Ensure robust DevOps, testing, and monitoring pipelines for AI features in production
• Translate clinical, business, and user requirements into full-stack solutions, balancing speed, safety/governance, and sustainability
• Establish processes for human-in-the-loop feedback, governance, and review cycles to ensure AI applications remain safe, ethical, and aligned with clinical, business, and user needs
• Contribute to build vs. buy/license decisions by evaluating technology options, defining criteria, and advising on trade-offs for AI applications
• Document development patterns, model interfaces, and deployment pipelines to support collaboration and continuity
• Participate in agile ceremonies, sprint planning, and cross-functional brainstorms with product, clinical, and operations teams

Healthcare AI Engineer

Program Manager

• Lead a team of Care Extenders to implement programs and serve members.
• Empower members through personalized case management.
• Act as a player/coach, supporting Care Extenders and members in various situations.
• Create service plans based on comprehensive member assessments.
• Educate members about health issues and available resources.
• Monitor member progress and adjust plans accordingly.
• Build communication strategies to engage members effectively.
• Coordinate community resource guides addressing various health needs.
• Analyze team performance to identify gaps and create improvement plans.
• Conduct performance reviews and training for new team members.