Mindoula

Manager

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records

Population Health Case Manager

Bilingual

• Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care
• Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships
• Encourage patients to express feelings and discuss what is happening in their lives
• Guide patients in developing skills and/or strategies for managing problems and triggers
• Educate patients on medication, and the importance of medication adherence
• Responsible for communicating treatment recommendations
• Match daily calendar to documentation in Mindoula's electronic medical record - MMR
• Monitor, evaluate, and record the patient’s progress using validated assessments each month
• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records

Behavioral Health Care Manager, Bilingual Spanish/English

Case Manager

• Counsel members with a mental and/or physical disability to assist them with the goal of overcoming dependencies, adjusting to life, and making changes
• Guide members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk
• Educate members about mental or physical illness, abuse, medication, and available community and social resources
• Assess members for risk, make quick evaluations for risk, and respond, formulating and performing crisis intervention that ensures the safety of members as necessary
• Formulate interventions with internal and external programs that impact members and their ability to maintain in the community, being sensitive to members’ cultural, educational and religious needs
• Identify triggers and environmental impediments to members’ progress through interviews and review of records, making reasonable accommodations as necessary
• Prepare and maintain all required records, reports, paperwork, and members’ diagnostic records, maintaining confidentiality of members at all times
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the members, members’ family/caregivers, with staff, and treatment team; produce high quality documentation that enables the members to receive the best treatment possible
• Collaborate with treatment team members to plan or coordinate care, evaluate members’ medical or physical condition, and to assess members’ needs
• Provide appropriate education and information to members’ families in stressful situations to assist them in understanding, dealing with, or supporting members in a way that does not breach confidentiality
• Evaluate the mental and physical condition of members via assessments, interviews, review of records, and conferences with other treatment professionals
• Arrange for and monitor psychiatric and medical services, supports, social and vocational opportunities, making treatment referrals as appropriate
• Assist members in adhering to discharge plan and as necessary, setting up appointments, arranging for transportation to appointments, providing support, or other tasks
• Plan, develop, and implement social services and activities ensuring that all members’ activities comply with relevant legal and professional standards
• Plan and coordinate discharge from care and treatment facilities as necessary
• Understand local, State, and Federal programs that impact members’ ability to self sustain in the community and functions in compliance with all related policies, procedures, and regulations
• Use working knowledge of Social Security benefits and public assistance programs to benefit members
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner
• Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide
• React immediately, yet calmly, to crisis situations and quickly build rapport with members
• Respond to inquiries and/or resolve concerns from members, caregivers, agencies, or members of the community; inform staff of opportunities to address and resolve problems reported by members
• Regularly complete and submit documentation of services provided including accurately completing all case notes in a professional, timely manner
• Effectively liaise and collaborate, both verbally and in writing, with colleagues regarding members’ needs and wellbeing
• Provide coverage for Hospital Coordinators at local hospitals on an as needed basis; meeting with potential Members, liaising with hospital staff, enrolling Members into the program, and completing paperwork necessary for enrollment.

Case Manager – Hospital Readmission Reduction Program

• Conduct meaningful outreach, provide education, and drive member enrollment In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member Schedule appointments, build accountability, and follow-up services for members Elevate critical incidents and information regarding any quality-of-care concerns Report hospital diversions, productivity, and other outcomes weekly Prepare and maintain all required records, reports, consents, and members’ diagnostic records

Therapist

• Conduct biopsychosocial assessments for members
• Provide individual counseling and group therapy with adolescents and adults
• Design and lead therapy groups based on interests and evidence-based practices
• Collaborate with member, family and healthcare providers to develop individualized plans of care
• Identify and initiate referrals for social service programs (financial, psycho-social, community and state supportive services)
• Advocate for members and families to ensure needs and choices are represented
• Utilize approved clinical criteria to assess and determine appropriate level of care
• Document all member assessments, care plans and referrals provided
• Work with team to coordinate care across substance use disorder treatment settings
• Responsible for achieving set goals and Key Performance Indicators (KPIs)
• Learn the StrongWell model and take ownership for outcome-based care
• Participate in interdisciplinary team meetings and utilization management rounds
• Maintain excellent punctuality and attendance during work hours
• Promote responsible and ethical stewardship of company resources

Licensed Therapist, LMFT, LCSW, LMHC, LPC

• Assess, plan and implement care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborate with member, family and healthcare providers to develop an individualized plan of care.
• Conduct individual counseling and group therapy with adolescents and adults.
• Identify and initiate referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocate for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilize approved clinical criteria to assess and determine appropriate level of care for members.
• Document all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participate in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promote responsible and ethical stewardship of company resources.
• Maintain excellent punctuality and attendance during work hours.

Licensed Therapist, LMFT, LCSW, LCPC, LPC

Business Operations

• Build and maintain Power BI dashboards on performance metrics and prepare Board Slides.
• Partner with Sales and Operations Teams regarding new strategic business opportunities and business optimization.
• Take lead on building business pro-formas and drafting written proposals to meet internal financial targets and client expectations.
• Evaluate and develop financial models to help drive strategic business decisions and identify opportunities to optimize performance.
• Structure targeted analysis and conduct research to uncover insights to drive business decisions.
• Update financial models and financial and operational dashboard/reports with the latest available data from multiple sources.
• Perform financial forecasting, reporting, and operational metrics tracking.
• Analyze past results, perform variance analysis, identify key trends, and make recommendations for improvements.
• Support the Finance team in evaluating M&A and other accretive business development opportunities.
• Increase productivity by developing automated reporting/forecasting tools.
• Assist in development of annual operating budget and forecast revisions and meet with department leaders to discuss financial performance.
• Work closely with the accounting team to ensure accurate financial reporting and establish standard workflow and operating manuals and procedures.
• Perform other duties as assigned.

Senior Financial Analyst, Business Operations and Sales Strategy

• Remotely serve substance-exposed members in Washington State within the Substance Use Disorder Program
• Provide biopsychosocial assessments, individual counseling and group therapy for adolescents and adults
• Assess, plan and implement individualized care strategies directed toward appropriate and least restrictive level of care
• Collaborate with member, family and healthcare providers to develop individualized plans of care and coordinate across treatment settings
• Identify and initiate referrals for social service programs (financial, psycho-social, community and state supportive services)
• Advocate for members and families to ensure needs and choices are represented and supported
• Utilize approved clinical criteria to assess and determine appropriate level of care
• Document all member assessments, care plans and referrals provided
• Responsible for achieving set goals and Key Performance Indicators (KPIs)
• Learn the StrongWell model and take ownership for outcome-based care
• Participate in interdisciplinary team meetings and utilization management rounds to assist with safe transitions of care
• Promote responsible and ethical stewardship of company resources
• Maintain excellent punctuality and attendance during work hours

Licensed Therapist, LMFT, LCSW, LMHC

• Assesss, plans and implements individualized care strategies directed toward appropriate level of care
• Collaborates with member, family and healthcare providers to develop individualized plan of care
• Conducts individual counseling and group therapy with adolescents and adults
• Identifies and initiates referrals for social service programs (financial, psycho-social, community and state supportive services)
• Advocates for members and families to ensure needs and choices are represented
• Utilizes approved clinical criteria to assess and determine appropriate level of care
• Documents all member assessments, care plans and referrals provided
• Responsible for achieving set goals and Key Performance Indicators (KPIs)
• Learns the StrongWell model and takes ownership for outcome-based care
• Participates in interdisciplinary team meetings and utilization management rounds
• Promotes responsible and ethical stewardship of company resources
• Maintains excellent punctuality and attendance during work hours
• Flexibly creates therapy groups and utilizes evidence-based practices

Licensed Therapist, LMFT, LCSW, LPC

• Assesss, plans and implements care strategies individualized by member and directed toward the most appropriate and least restrictive level of care
• Collaborate with member, family and healthcare providers to develop an individualized plan of care
• Conduct individual counseling and group therapy with adolescents and adults
• Identify and initiate referrals for social service programs – including financial, psycho-social, community and state supportive services
• Advocate for members and families to ensure needs and choices are represented and supported by the healthcare team
• Utilize approved clinical criteria to assess and determine appropriate level of care
• Document all member assessments, care plans and referrals provided
• Responsible for achieving set goals; Key Performance Indicators (KPIs)
• Learn the StrongWell model and take responsibility and ownership for outcome based care
• Participate in interdisciplinary team meetings and utilization management rounds
• Coordinate care across a range of substance use disorder treatment settings
• Promote responsible and ethical stewardship of company resources
• Maintain excellent punctuality and attendance during work hours
• Provide services remotely with a flexible schedule and autonomy to create groups and use evidence-based practices

Licensed Therapist – LMFT, LCSW, LMHC

Clinical Operations

• Lead a team of Care Extenders to implement and enhance the SPP program and deliver outcomes to health plan partners.
• Act as a player/coach, working alongside Care Extenders to build skills and directly support members in challenging situations.
• Assess members for risk, make quick evaluations for risk, respond within safety plan parameters, and perform crisis intervention as necessary.
• Screen eligible and active members for behavioral health, medical, and social needs and assist Care Extenders to prioritize needs.
• Identify urgent safety needs and partner with Care Extenders and members to create and use safety plans during crisis.
• Create comprehensive service plans using screenings, conversations, data, and community resource knowledge.
• Guide members in developing skills and strategies for relapse prevention and reducing risk; encourage therapeutic and social activities.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Monitor, evaluate, and record members’ progress according to measurable goals and build accountability communications for appointments.
• Interact with members, families, physicians, and other providers to lower over-utilization of unnecessary resources.
• Request consultation and diagnostic reports from network specialists and report critical incidents and quality-of-care issues.
• Develop and coordinate community resource guides emphasizing behavioral health, medical health, violence prevention, and social services.
• Lead Care Extender team to ensure appropriate service plans, coordinate caseloads, schedules, and enrollment activities.
• Participate in hiring, orientation, training, performance reviews, and continuously coach the team to meet KPIs.
• Perform documentation reviews, analyze team performance, collect and synthesize outcome data to support training and partner reporting.
• Lead internal case review sessions and participate in external case management meetings with health plan partners.
• Maintain program-related administrative data and partner with billing to review prepared claims.

Clinical Program Manager, Suicide Prevention

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records
• Participate in a program (IVRP) providing coordinated supportive services to participants who have experienced acts of interpersonal violence

Events

• We are seeking a Care Manager to work in our Suicide Prevention Program in Washington. This position is 100% remote, but the requirement is to work Pacific Standard Time hours. Mindoula’s teams of care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success.
• Mindoula is expanding rapidly across multiple business lines in multiple states and we are seeking an experienced Care Managers for the Suicide Prevention Program.
• Mindoula provides virtual and in some cases in-person support to members and members’ families who have experienced suicide ideation and/or attempts.
• Our Care Managers work to improve their lives and the lives of their families by providing access to appropriate healthcare and community services.
• Details: Full-time position. Hours are 11:00 am to 7:30 pm Pacific Time.
• Compensation: The salary range is between $43,000 to $48,000 a year ($20.67 to $23.08 hourly) based on education and work experience.
• Comprehensive Benefits Package includes: Medical, Dental and Vision Insurance Supplemental Life Insurance Short Term and Long Term Insurance paid by Mindoula 401k, with a company match 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays Parental Leave: 8 weeks of paid parental leave Personal Development Program: $500 credit reimbursement per calendar year
• How will you contribute: Assistance, as needed and requested, with initial outreach and engagement to a cohort of members
• Continuous outreach and engagement to members on a regular basis (as contracted)
• Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services.
• Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member’s safety plan and perform crisis intervention that ensures the safety of all members.
• Assess a myriad of options for care including the use of benefits and community resources to develop and update the service plan
• Guide and educate members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce the risk of their young adult.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face-to-face visits in the community as needed.
• Act as a liaison and member advocate between the member/family, physician, and facilities/agencies.
• Remind members, as needed, of upcoming appointments and/or missed appointments.
• Interact continuously with members, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
• Report critical incidents and information regarding the quality of care issues.
• Prepare and maintain all required records, reports, paperwork, and member’s diagnostic records, maintaining the confidentiality of members at all times.
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, with staff, and the treatment team; produce high-quality documentation that enables the member to receive the best treatment possible.
• Maintain accurate records of all case management activities. Accurately complete all case notes in a professional, timely manner.

Population Health Case Manager

Behavioral Health Care Manager, Bilingual Spanish/English

Case Manager

Case Manager – Hospital Readmission Reduction Program

Case Manager

Licensed Therapist, LMFT, LCSW, LMHC, LPC

Licensed Therapist, LMFT, LCSW, LCPC, LPC

Senior Financial Analyst, Business Operations and Sales Strategy

Licensed Therapist, LMFT, LCSW, LMHC

Licensed Therapist, LMFT, LCSW, LPC

Licensed Therapist – LMFT, LCSW, LMHC

Clinical Program Manager, Suicide Prevention

Case Manager

WA Care Manager, Suicide Prevention Program