Milwaukee Bucks Inc.

Operations

• Assist with Archtics database cleanup/organization
• Assist with in-person sales at Ticket Office counter, resolution, and general customer service
• Assist Full time and part time staff with daily responsibilities
• Assist with projects throughout the season
• Assist with in bound phone calls and other office duties as assigned
• Complete projects provided by the Ticket Operations leadership team
• Other duties as assigned

Ticket Operations Intern

Sales

• Responsible for selling basketball full season, partial season ticket plans and group ticket packages/deposits
• Additional opportunities to sell packages for concert/events at Fiserv Forum
• Meet or exceed 100 outbound sales calls per day through assigned leads and campaigns
• Meet or exceed weekly and monthly sales goals/appointments set
• Maintain computerized records of all-season ticket customers and prospects with our Engage RM system
• Assist with select-a-seat events and all sales/service events
• Assist with customer service efforts
• Attend weekly and monthly training and role-playing development with the Sales Development Manager and Leadership team
• Provide excellent customer service and positively reflect the Milwaukee Bucks brand
• Perform all other duties as assigned

Junior Sales Associate

Manager

• Oversees and leads Guest Experience operations during assigned large-scale publicly ticketed and private events, ensuring consistent, high-quality guest experience
• Effectively communicate with guest service staff to establish standards and expectations, goals and objectives, and policies and procedures
• Motivate event staff by creating a positive working environment and culture where employees are stimulated and inspired to do exceptional work
• Facilitate a coaching and counseling program that maintains consistency of effort among event staff
• Identify and develop event staff into specialized supporting roles
• Work closely with Guest Service Supervisors to develop their leadership skills and scale up the effectiveness of building management
• Ensure that the department is in full compliance with collective bargaining agreement, and any state or federal labor laws
• Assist with scheduling and positioning of Guest Experience staff to best accomplish the service, safety, and cost priorities for each event
• Conduct pre-event briefings with event staff, especially supervisors and other key support staff
• Throughout each event, respond to guest-related incidents such as relocations, injuries, lost children, ejections, etc.
• Reconciles event payroll and completes reports as required

Manager, Guest Experience

• Assist department coordinators with ongoing Sales and Service projects.
• Organize internal and external events.
• Coordinate with various internal departments, vendors, and partners regarding premium rentals, arena availability, etc.
• Utilize data platforms such as EngageRM and Archtics as needed.
• Assist with data entry and processing member information.
• Manage tracking analysis and reporting for Sales and Service Teams.
• Perform administrative tasks such as front desk coverage, staff scheduling, managing calendars, tracking inventory, order entry, etc.
• Other duties as assigned.

Sales and Service Operations Intern

Engineer

• Supports the daily operations of the facilities department and the general carpentry and HVAC components of the entire Deer District
• Performs general facility maintenance tasks throughout the district
• Recommends modifications, replacements, repairs and procedures
• Generates a short term and long term Preventative Maintenance plan for the District
• Maintains an inventory of supplies and initiates requests for repair parts and service
• Performs routine preventative maintenance according to established schedules
• Maintains preventive maintenance records and equipment repair files in order to stay in sync with local, state and federal regulatory requirements
• Responsible for troubleshooting, maintaining, and repairing HVAC and refrigeration equipment, and building automation systems
• Operates and maintains the Metasys Building Automation System
• Provide day to day monitoring and maintenance on steam system, boilers, Hydro system, cooling towers and York equipment
• Assists in new construction, remodeling and maintenance projects
• Observes commissioning and start-up for all systems applicable
• Responsible for processing of facility work orders and completion in the appropriate timeframe

Ticket Operations Intern

Junior Sales Associate

Manager, Guest Experience

Sales and Service Operations Intern

Engineer III