Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors 
Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential 
Monitor, triage, and assign Tier 1 helpdesk requests 
Maintain and update the internal IT knowledgebase 
Create documentation for new issues or deployments 
Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements 
Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse 
Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology 
Setup and tear down audio/visual equipment for company-wide events 
Assist with IT projects and other tasks as needed 
Research and present emerging technologies to the team

Requirements

Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) 
Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus 
Basic understanding of computer hardware, software, and networking principles 
Familiarity with helpdesk software and ticketing systems 
Experience with provisioning and deploying computers 
Legendary customer service and deskside manner 
Ability to troubleshoot and resolve technical issues effectively and efficiently 
Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously 
Eager to embrace new technologies and adapt to changing IT environments

Benefits

100% of your health, dental and vision insurance monthly premiums paid by us!
Flexible PTO because we respect the need for work/life harmony
Company matching 401(k)
Vacation reimbursement and health & wellness subsidy programs
Tuition reimbursement
Matching charitable donations to the nonprofit organization of your choice
Company-wide monthly celebrations - lunch is on us!
Dog-friendly workplace, yes! You can bring your best friend to work
Free MDB Co. swag + generous employee discount on products

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

helpdesk supporttroubleshootinghardware supportsoftware supportnetworking principlescomputer provisioningdocumentation creationticketing systemsA/V setupemerging technologies

Soft Skills

attention to detailcustomer servicedeskside mannertime managementtask prioritizationadaptabilitycommunicationproblem-solvingteam collaborationmultitasking

Certifications

Associate degree in Information TechnologyAssociate degree in Computer Science