Million Dollar Baby Co.

IT Support

• Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors&nbsp;
• Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential&nbsp;
• Monitor, triage, and assign Tier 1 helpdesk requests&nbsp;
• Maintain and update the internal IT knowledgebase&nbsp;
• Create documentation for new issues or deployments&nbsp;
• Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements&nbsp;
• Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse&nbsp;
• Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology&nbsp;
• Setup and tear down audio/visual equipment for company-wide events&nbsp;
• Assist with IT projects and other tasks as needed&nbsp;
• Research and present emerging technologies to the team&nbsp;

IT Support Specialist

Recruitment

• Run full-cycle recruiting for a variety of positions across departments including Marketing, Branding, Sales, Supply Chain, Logistics, Product Development, Finance, IT, and more. &nbsp;
• Schedule and coordinate interviews with accuracy and manage all candidate correspondence. &nbsp;
• Conduct phone screens to evaluate candidate qualifications and fit. &nbsp;
• Source and identify passive candidates while tracking data to ensure you're investing in the highest-ROI channels. &nbsp;
• Write eye-catching job postings that represent our brand. &nbsp;
• Partner closely with Recruiting and Hiring Managers to attract, assess, and hire top talent. &nbsp;
• Proactively communicate candidate pipelines, recruiting funnel metrics, and performance data to internal stakeholders. &nbsp;
• Build trusted candidate relationships and drive offer approvals and negotiations. &nbsp;
• Support and grow the Million Dollar Baby Co. Employer Brand through LinkedIn, Glassdoor, and Built in LA. &nbsp;
• Create automated weekly recruiting metrics and funnel reporting for hiring managers. &nbsp;
• Lead proactive sourcing and headhunting through LinkedIn Recruiter, sending targeted outreach to prospects and generating strong response rates. &nbsp;
• Train hiring managers on inclusive sourcing and structured, anti-bias interviewing practices to improve candidate experience and hiring consistency. &nbsp;
• Lead campus recruiting efforts at local universities to build early-career talent pipelines.&nbsp;

Senior Recruiter

Security Engineer

• Monitor and patrol warehouse facility and grounds on foot or by vehicle
• Control access to facility by verifying employee and visitor identification
• Inspect incoming and outgoing shipments and personnel to prevent theft or unauthorized materials
• Respond to alarms, emergencies, and security incidents in a timely and professional manner
• Document all security activities, incidents, and observations in daily logs
• Report safety hazards, maintenance issues, and suspicious activities to management
• Conduct opening and closing procedures for facility including securing doors, gates, and equipment
• Monitor surveillance cameras and alarm systems
• Enforce company policies, procedures, and safety regulations
• Collaborate with local law enforcement and emergency services when necessary
• Provide excellent customer service to employees, visitors, and delivery personnel
• Maintain supplies, tools, and equipment to ensure compliance with safety regulations
• Complete any other duties and projects that may be assigned
• Follow all security protocols and warehouse safety rules

Security Guard

Operations

• Manage calendars and coordinate meetings for principals and key stakeholders
• Prepare agendas, take detailed notes, and track follow-ups from quarterly and ongoing meetings
• Maintain organized records across entities, advisors, compliance items, and documentation
• Build and maintain a clear advisor and vendor contact map
• Ensure all files and records are accurate, up to date, and handled with strict confidentiality
• Support compliance documentation for city, state, and banking requirements
• Track permits, inspections, regulatory filings, and critical deadlines
• Maintain lease abstracts, property records, and renewal timelines
• Coordinate with property managers and vendors to support ongoing operations
• Serve as a professional point of contact for tenant questions or issues
• Track issues through resolution and coordinate next steps with the appropriate parties
• Assist with financial summaries, cash flow tracking, and property reporting
• Support basic performance analysis and reporting for management review
• Help track accounts payable and receivable as needed
• Compile data for budgeting and planning
• Use Excel for tracking, summaries, and reporting
• Use Word and Outlook for documentation and communication
• Experience with property management tools like Yardi or MRI is a plus

Operations Coordinator – Family Office, Real Estate

Executive Assistant

• Provide high-level administrative and operational support ensuring smooth day to day execution
• Manage calendars maintaining a clean view at least 2 weeks out at a time
• Schedule meetings and create calendar invitations ensuring acceptance book conference rooms and provide Zoom links where needed
• Book flights and hotels for business-related travel and support itinerary planning as needed
• Keep track of business-related purchases and expenses and coordinate with Accounting for reimbursement or payment
• Prepare documents presentations and reports for the executives including PowerPoint and Excel
• Mail and ship packages via USPS or FedEx as needed
• Maintain a high level of confidentiality and handle sensitive information with professionalism

Supply Chain

• Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary. Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise.
• Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs. Ensuring all shipments are processed and shipped within our internal SLAs
• Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tags and or processing parts replacement orders
• Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates.
• Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests

IT Support Specialist

Senior Recruiter

Security Guard

Operations Coordinator – Family Office, Real Estate

Executive Assistant

Logistics Coordinator