MIGNOW

Customer Success Manager

• Structure, develop, and advance the Customer Success area by defining processes, routines, metrics and best practices.
• Create and maintain a standardized model for tracking the customer journey, covering all lifecycle phases (onboarding, adoption, operation, expansion and renewal).
• Manage the customer lifecycle, ensuring cadence, organization and discipline in the relationship.
• Act as the primary point of contact for customer relationships, fostering strong rapport, aligning expectations and providing strategic insight.
• Understand each customer individually and holistically, taking into account business context, objectives, challenges, solution usage and opportunities for improvement.
• Develop individualized customer success plans focused on value delivery, engagement and growth.
• Monitor risks, anticipate issues and act proactively to ensure retention and continuity of the commercial relationship.
• Coordinate resolution of customer requests with internal teams, ensuring smooth workflows, proper prioritization and high-quality delivery.
• Work collaboratively with Sales, Pre-Sales, Product, Architecture, Delivery and Channels teams to ensure a consistent, aligned customer experience.
• Keep internal teams informed about customer progress, engagement and success.
• Build a deep understanding of the solution portfolio, identifying upsell and cross-sell opportunities with a focus on delivering customer value.
• Define, track and analyze Customer Success KPIs such as churn, renewal, engagement, adoption, satisfaction and expansion.
• Drive engagement and growth of the customer base through structured actions such as proactive support, trainings, metric tracking and continuous improvement initiatives.

Financial Planning and Analysis

• 💜** Here you'll:**
• Build partnerships with business teams (Business Partner – Commercial/Sales, Product, Delivery) to prepare short-, medium-, and long-term financial forecasts;
• Develop company expense and revenue budgets (cost control, operating expenses, investments);
• Assess the profitability and economic feasibility of new products;
• Support preparation for periodic management report presentations;
• Forecast and analyze performance using financial statements and KPIs;
• Consolidate and analyze data for budget and forecast cycles, reviewing variances;
• Identify risks and opportunities to improve efficiency and optimize profit margins;
• Actively participate in project meetings.

FP&A Analyst – Mid-level

Software Engineer

• Atuar ativamente com desenvolvimento Fiori para projetos de Conversão SAP S/4HANA do início ao fim;
• Realizar a automação dos processos de conversão SAP ECC para SAP S/4HANA;
• Contribuir para construção da documentação técnica dos projetos;
• Manter-se atualizado sobre as novidades é super importante por aqui! Confiamos em você para ficar atento às atualizações no mundo SAP e compartilhar o que aprender com a equipe.

SAP Fiori Developer, Pleno

Backend Engineer

• Develop, test, and maintain web applications primarily using .NET and Angular.
• Participate in the full software development lifecycle, from conception to deployment.
• Collaborate with heads of product and other developers to create high-quality solutions.
• Identify and resolve technical issues efficiently and proactively.
• Contribute to the continuous improvement of development processes and team practices.

Customer Success Manager

FP&A Analyst – Mid-level

SAP Fiori Developer, Pleno

.NET Developer – Mid-Level