Account Manager

• Own and nurture a high-volume book of ~200 SMB customers, prioritizing engagement based on customer health, risk, and opportunity
• Build scalable systems for customer touchpoints while maintaining trusted relationships with key stakeholders
• Monitor product usage data and customer signals to identify risks and proactively drive renewals
• Spot and execute on opportunities to expand adoption, upsell features, and increase customer value
• Collaborate cross-functionally with go-to-market, operations, and product/engineering teams to surface customer feedback and advocate for product improvements
• Develop subject-matter expertise in Know Your Business (KYB) to guide customers on best practices and industry trends
• Act as a trusted advisor to understand customers’ businesses, advocate for their needs, and guide toward deeper adoption of Middesk products

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