Senior Sales Enablement Manager
Mark43
Staff Product Manager, Claims
Headway
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $215,900 - $254,000 per year
Job Level
Lead
About the role
- Own the strategy and roadmap for Headway's claims processing platform, from submission through payment reconciliation
- Own the platform that processes millions of dollars in claims and ensures Headway gets paid accurately and efficiently
- Design claims workflows that balance automated processing with robust exception handling to ensure high success rates while minimizing manual intervention
- Drive technical decisions on platform architecture with Engineering teams to optimize success rates
- Lead cross-team initiatives to reduce claims errors, partnering with Operations, Finance, and Data to identify trends, detect anomalies, and build predictive models for denial prevention
- Build internal tools that empower Claims Operations to investigate complex issues, manage denials, and scale efficiently with business growth
- Work closely with Engineering, Data, Operations, and Finance to solve complex technical challenges around claims processing, routing, and reconciliation
Requirements
- 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces
- Ability to translate complex backend systems into great user experiences for external users (providers and patients) and internal teams (operations, support)
- Experience building internal tools with workflow automation, exception handling, and operational scalability
- Technical depth: comfortable with integration challenges, data pipelines, and driving architectural decisions for critical data platforms
- Cross-functional leadership: experience coordinating across Engineering, Data, Operations, and Finance teams
- Analytical mindset: ability to extract insights from complex data, identify patterns in claims performance, and use metrics to drive decisions
Benefits
- Equity compensation
- Performance-based variable compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year and Holiday Break between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingworkflow automationexception handlingdata pipelinesplatform architecturefinancial systemstransaction platformspredictive modelingdata analysisuser experience design
Soft skills
cross-functional leadershipanalytical mindsetproblem-solvingcommunicationcollaborationstrategic thinkingdecision-makingtrend identificationpattern recognitionscalability management
