Headway

Staff Product Manager, Claims

Headway

full-time

Posted on:

Location Type: Remote

Location: Remote • California, New York, Washington • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $215,900 - $254,000 per year

Job Level

Lead

About the role

  • Own the strategy and roadmap for Headway's claims processing platform, from submission through payment reconciliation
  • Own the platform that processes millions of dollars in claims and ensures Headway gets paid accurately and efficiently
  • Design claims workflows that balance automated processing with robust exception handling to ensure high success rates while minimizing manual intervention
  • Drive technical decisions on platform architecture with Engineering teams to optimize success rates
  • Lead cross-team initiatives to reduce claims errors, partnering with Operations, Finance, and Data to identify trends, detect anomalies, and build predictive models for denial prevention
  • Build internal tools that empower Claims Operations to investigate complex issues, manage denials, and scale efficiently with business growth
  • Work closely with Engineering, Data, Operations, and Finance to solve complex technical challenges around claims processing, routing, and reconciliation

Requirements

  • 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces
  • Ability to translate complex backend systems into great user experiences for external users (providers and patients) and internal teams (operations, support)
  • Experience building internal tools with workflow automation, exception handling, and operational scalability
  • Technical depth: comfortable with integration challenges, data pipelines, and driving architectural decisions for critical data platforms
  • Cross-functional leadership: experience coordinating across Engineering, Data, Operations, and Finance teams
  • Analytical mindset: ability to extract insights from complex data, identify patterns in claims performance, and use metrics to drive decisions
Benefits
  • Equity compensation
  • Performance-based variable compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year and Holiday Break between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims processingworkflow automationexception handlingdata pipelinesplatform architecturefinancial systemstransaction platformspredictive modelingdata analysisuser experience design
Soft skills
cross-functional leadershipanalytical mindsetproblem-solvingcommunicationcollaborationstrategic thinkingdecision-makingtrend identificationpattern recognitionscalability management