Account Manager – Mid-Market
Middesk
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California • New York • United States
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Salary
💰 $135,000 - $180,000 per year
About the role
- Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk.
- Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.
- Lead renewal conversations, proactively identifying risks and ensuring retention.
- Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases.
- Collaborate with internal teams to capture customer insights and influence product improvements.
Requirements
- 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
- Experience managing mid-market customers and driving retention, renewals, and engagement.
- Strong relationship management skills, with the ability to engage both operational and executive stakeholders.
- Ability to explain technical concepts to non-technical audiences and support product adoption.
- A proactive, problem-solving mindset with a focus on helping customers succeed.
- Experience in financial services, risk management, or B2B compliance is a plus.
- Bachelors Degree+
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship managementproblem-solvingcustomer engagementcustomer successcommunicationadvisory skillsstakeholder engagementproactive mindsettechnical explanationcollaboration
Certifications
Bachelor's Degree