Middesk

Operations Analyst

Middesk

contract

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $32 per hour

Job Level

Mid-LevelSenior

About the role

  • Join a team of 6 operations analysts supporting the Entity Management product line.
  • Review and submit state payroll tax registrations and transfers quickly and accurately.
  • Review state notifications and monitor communications from state agencies.
  • Follow up with customers to resolve inaccurate data and clarify application information.
  • Contact state agencies to follow up on untimely correspondences or clarify evolving requirements.
  • Develop expertise in nuances of state registrations to complete tasks on behalf of customers.
  • Collaborate with the broader Entity Management Team to create and optimize processes and support new features and fulfillment streams.
  • Work in a queue-based, highly operational role with opportunities to support projects based on business need.

Requirements

  • Proven ability to manage multiple tasks and prioritize personal work streams.
  • Ability to complete high volumes of various tasks and meet or exceed fulfillment quotas while maintaining accuracy.
  • Process and solution-oriented with high attention to detail; comfortable making decisions with available resources.
  • Ability to learn quickly and adapt to a dynamic environment.
  • Hungry and coachable with an insatiable appetite for learning.
  • Proactive and problem-solving mindset; view obstacles as opportunities for growth and impact.
  • Collaborative team player able to work well with cross-functional teams.
  • Ability and willingness to work on-site in New York City 5 days per week for a full-time, 6-month contract; based within a commutable distance.