Microbac Laboratories, Inc.

Manager

• Ensure clients have a positive customer experience through proactive and professional customer service efforts.
• Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed
• Maintain a high level of professional contact with assigned clients
• Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials
• As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
• Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations and follow up with solutions.
• Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions
• Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales.
• Communicate and collaborate with technical staff to uncover solutions to client needs.
• Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
• Verify chain of custody forms/schedule work
• Assist with the logging and tracking of client test samples including bottle kit preparation and shipping of samples
• Work closely with Quality Manager to ensure accurate data is reported
• Work with Service Center Field Services team to support their activities and back up the Supervisor
• Manage the service center facility and related suppliers/vendors for regular maintenance, repairs, cleanliness, safety.
• Perform other related duties as needed

Service Center Manager

Business Development Rep

• Prospecting and capturing new clients by sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Cultivate strong, collaborative relationships with clients, helping them to achieve their business goals through services Microbac offers
• Develop and execute business plans resulting in the growth in sales revenue
• Maintain up to date knowledge and understanding of industry trends, conditions, regulatory requirements, and competitors’ pricing, and other factors that may influence customers in order to present them with honest and accurate value propositions that favor utilizing our services
• Collaborate closely with members of the sales team and laboratory technical staff to understand current and future service offerings and capabilities
• Increase sales revenue through the development and execution of business/sales plans
• Establish a positive rapport with clients and collaborate closely with them to understand their needs
• Collaborate with internal Customer Relationship team, ensuring the needs of our clients are being met
• Develop and maintain thorough understanding of the assigned territory and industry
• Leverage knowledge of clients, industry trends, and changes to proactively anticipate and address the needs of clients
• Collaborate with technical and marketing teams to create marketing materials and presentations targeted to specific industries and clients
• Utilize Salesforce or other CRM software to identify, connect, and document sales activity with clients
• Manage personal work expenses effectively and within budget
• Travel efficiently and safely throughout assigned region
• Perform administrative duties, such as preparing sales reports and quotes, maintaining sales records, etc.
• Maintain current and complete files on all clients and client contacts
• Maintain an elevated level of client contact

Business Development Specialist

Human Resources

• Provide effective and efficient support for tasks
• Manage various HR functions
• Respond to requests and inquiries accurately and timely
• Monitor all inquiries through HRQ (inbox for HR)
• Ensure appropriate response, resolution and follow-up
• Manage all leaves of absence
• Send informative and exclusive communications about procedures and expectations
• Ensure legal compliance with federal and state policy
• Manage the offboarding process including sending offboarding letters
• Drive and coordinate activity for the Microbac wellness program
• Manage and maintain electronic employee personnel files and the HR shared drive
• Assist with compliance initiatives
• Provide support with recruitment and onboarding efforts
• Update and maintain accurate organizational charts
• Manage labor law poster distribution
• Coordinate activity associated with the company online store
• Assist with people moves, new hires, and terminations by providing update reports

Human Resources Coordinator

Financial Planning and Analysis

• Analyze data to determine outstanding balances for external clients.
• Work on collections for outstanding accounts receivables for external clients.
• Monitor and respond to inquiries coming into the accounts receivables inbox.
• Provide timely response to inquiries from external and internal customers.
• Navigate third-party invoicing systems.
• Provide updates and communications to the laboratories on client accounts.
• Assist the Finance team with projects and administrative support tasks.

Finance Intern

Architect

• Ensure Microbac’s technology platforms are fully implemented, properly configured, and optimized to support operational workflows and departmental initiatives
• Monitor how systems are used across departments and ensure staff are utilizing available tools and functionality effectively
• Identify opportunities to better leverage existing technology before introducing new systems or solutions
• Work with department leaders to ensure software platforms are configured in ways that best support their teams and operational goals
• Oversee how Microbac’s software platforms connect and interact across departments
• Ensure reliable data integration and synchronization between systems such as laboratory systems, CRM platforms, financial systems, reporting tools, and customer portals
• Work with technical teams and vendors to ensure integrations function properly and data maps accurately between platforms
• Identify and resolve issues related to system connectivity, data flow, or integration failures
• Maintain data integrity across systems to ensure accurate, reliable reporting
• Support the development and maintenance of reporting frameworks that provide reliable operational insights
• Map and document operational processes across departments
• Lead initiatives to streamline workflows, automate processes where possible, and improve system-driven operations
• Serve as the primary liaison between Microbac’s customers and internal IT teams regarding client-requested technology capabilities, integrations, and data solutions
• Assess how new technology solutions, integrations, or data exchanges fit within Microbac’s existing technology architecture and system ecosystem
• Coordinate communication between business stakeholders and technical teams to ensure software platforms are implemented and configured effectively

Applications Architect

Director

• Serve as a primary corporate technical resource for Food & Nutrition microbiology and chemistry testing
• Provide technical guidance on method selection, method applicability, sample preparation, testing limitations, and result interpretation
• Support laboratories with complex technical questions related to food matrices, product types, environmental samples, and customer-specific testing needs
• Provide subject matter expertise for pathogen testing, indicator organisms, spoilage organisms, shelf-life studies, challenge studies, nutritional analysis, chemistry testing, contaminants, allergens, and other Food & Nutrition testing services
• Assist with technical review of unusual, unexpected, out-of-specification, or out-of-trend results
• Partner with laboratory leadership, quality, operations, sales, and client service teams to ensure technically accurate and consistent communication
• Act as a technical point of contact for clients regarding methodology, data interpretation, testing strategy, and regulatory or industry expectations
• Participate in client meetings, technical calls, proposal discussions, and project planning conversations
• Assist clients in selecting appropriate testing programs based on product type, risk profile, intended use, production process, regulatory expectations, and business needs
• Provide clear, scientifically sound explanations of test results, method limitations, and recommended next steps
• When contracted, provide on-site consultation at customer production facilities to support food safety programs, environmental monitoring, root cause investigations, corrective actions, sanitation verification, process assessments, or other technical needs
• Support the development of client-facing technical documents, white papers, presentations, reports, webinars and recommendations
• Advise on traditional, rapid, molecular, and alternative methods used in Food & Nutrition testing
• Support evaluation and implementation of new methods, technologies, and service offerings
• Assist with method verification, validation support, troubleshooting, and technical justification as needed
• Provide technical input for new business opportunities, customized testing programs, and complex client requests
• Review testing trends and client data, when appropriate, to support interpretation, investigations, and risk-based recommendations
• Help ensure technical consistency across Food & Nutrition laboratories

Service Center Manager

Business Development Specialist

Human Resources Coordinator

Finance Intern

Applications Architect

Corporate Technical Director – Food & Nutrition