Service Center Manager

Microbac Laboratories, Inc.

Service Center Manager providing world-class customer experience at Microbac Laboratories. Engaging with clients and managing operations within the service center to enhance customer satisfaction.

Posted 6/9/2026full-timeMethuen • Massachusetts • 🇺🇸 United StatesJunior💰 $55,000 - $62,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure clients have a positive customer experience through proactive and professional customer service efforts.
Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed
Maintain a high level of professional contact with assigned clients
Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials
As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations and follow up with solutions.
Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions
Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales.
Communicate and collaborate with technical staff to uncover solutions to client needs.
Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
Verify chain of custody forms/schedule work
Assist with the logging and tracking of client test samples including bottle kit preparation and shipping of samples
Work closely with Quality Manager to ensure accurate data is reported
Work with Service Center Field Services team to support their activities and back up the Supervisor
Manage the service center facility and related suppliers/vendors for regular maintenance, repairs, cleanliness, safety.
Perform other related duties as needed

Requirements

What you’ll need

Bachelor’s Degree in a field related to the Sciences or 1 year of relevant experience preferred
Prior customer service experience required
Prior commercial laboratory experience preferred

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
generous paid time off including vacation
holidays
flextime
a wellness program
referral bonus
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryreport compilationcustomer inquiry managementtest result documentationchain of custody verificationsample trackingaccount setupadministrative dutiesclerical functionsinvoice review

Soft Skills

customer servicecommunicationcollaborationproblem-solvingprofessionalismattention to detailorganizational skillsproactive approachinterpersonal skillsfollow-up

Certifications

Bachelor’s Degree in Sciences