MICHELIN Connected Fleet

Business Intelligence Analyst

• Ensure the preparation and delivery of financial and management reports for the Michelin Group, meeting deadlines and maintaining data quality.
• Perform and analyze control activities related to inventories, assets and projects, ensuring compliance with accounting principles and Group policies.
• Calculate, analyze and monitor operational costs, ensuring the reliability of financial data.
• Monitor inventory valuation, identifying and analyzing significant cost variations and their impact on results.
• Prepare analyses and management indicators to support decision-making and business management.
• Participate in accounting closings, stocktakes and audits.
• Identify opportunities for improvement, standardization and process automation to increase operational efficiency and control quality.
• Collaborate with different areas of the company to help optimize costs, controls and business results.
• Ensure that all records and controls are maintained in compliance with corporate policies, accounting standards and applicable legal requirements.

Reporting and Controls Analyst (Mid-Level)

Account Executive

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or on-site;
• Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement;
• Provide equipment support by handling service requests, performing diagnostics, and escalating issues to our engineering team when necessary;
• Provide software support by handling requests, offering guidance, and delivering training when needed;
• Ensure the use of best camouflaging practices (anti-tampering/camouflage) by conducting trainings and auditing clients' operations;
• Support the commercial area by participating in meetings with clients and business partners, addressing post-sales needs and fostering customer loyalty;
• Hold meetings with clients and schedule presentations of audits and post-incident reports to drive improvements in process performance;
• Contribute to meeting targets by following the company’s guidelines and values and complying with internal area procedures.

Post-Sales Consultant

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person;
• Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement;
• Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team;
• Provide software support by handling requests, offering guidance, and delivering trainings when needed;
• Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations;
• Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty;
• Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance;
• Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.

After-Sales Consultant

Affiliate Manager

• Liderar, desenvolver e inspirar a equipe de HR Business Partners (Especialistas de Desenvolvimento Organizacional);
• Atuar como parceiro(a) estratégico(a) das áreas de negócio, traduzindo a estratégia corporativa em soluções de Gestão de Pessoas;
• Apoiar líderes na formação de equipes de alta performance, preparadas para um ambiente dinâmico e de constante inovação;
• Desenvolver e fortalecer lideranças, garantindo a sustentação da cultura organizacional e o engajamento dos colaboradores;
• Promover iniciativas de aprendizado contínuo, desenvolvimento de competências digitais e fortalecimento da cultura colaborativa;
• Conduzir programas de Employee Experience, Talent Management, Desenvolvimento, Performance, Engajamento e Retenção;
• Atuar em parceria com as áreas de Recrutamento & Seleção, Treinamento & Desenvolvimento, Remuneração, Administração de Pessoal e Gestão para garantir uma experiência integrada ao colaborador;
• Liderar a execução dos programas globais de Talentos, sucessão e desenvolvimento de lideranças;
• Garantir a aplicação das políticas e práticas de Gente & Gestão em todas as unidades da empresa;
• Utilizar indicadores e People Analytics para mensurar resultados, apoiar decisões e direcionar melhorias contínuas;
• Ser uma influência estratégica junto às lideranças, apoiando decisões relacionadas à gestão de pessoas e ao crescimento do negócio.

Gerente de Desenvolvimento Organizacional – Sr. Business Partner

Support Engineer

• Maximize first-contact resolution (FCR), reducing the need for follow-up contacts and increasing customer satisfaction through qualified technical support: perform accurate diagnosis of issues, provide clear and concise guidance to customers, and resolve problems remotely whenever possible without the need for field intervention.
• Ensure service orders are opened with correct diagnosis and proper routing by performing technical analysis of requests, collecting complete information from customers, and recording problem details in a structured and accurate manner for field execution.
• Support correct execution of field technical services and reduce installation and maintenance errors by providing remote assistance to service providers during installations and maintenance, offering technical guidance on procedures and resolving operational questions.
• Ensure the reliability of technical assistance data for analysis and decision-making by validating the completion of technical reports prepared by service providers and accurately recording information from service interactions.
• Provide consistent and well-structured technical responses for customer complaint handling by analyzing available information, service history, and technical data; support and lead technical evaluation in the field and consolidate findings into clear, well-founded technical reports.
• Raise the technical level of the support team and improve overall service quality by sharing best practices, assisting colleagues with technical questions, and contributing to the creation and updating of support materials.
• Support operational improvement and the reduction of recurring issues by identifying failure patterns, reporting recurring problems, and suggesting improvements to processes, products, or solutions.

Operational Support Technician

Financial Planning and Analysis

• Support the budget and forecast processes in partnership with business areas, ensuring alignment with company guidelines;
• Collect, analyze and consolidate financial information, questioning assumptions and ensuring data consistency;
• Consolidate and analyze financial projections, identifying variances and proposing improvements;
• Build, organize and maintain financial databases, ensuring integrity, standardization and reliability of information;
• Update and improve financial reports and models with a focus on automation, clarity and efficiency;
• Participate in financial closings, performing variance analyses between actuals, budget and forecast;
• Monitor costs and expenses, investigating deviations and identifying the key business drivers;
• Participate in continuous improvement initiatives, contributing to the evolution of processes, controls and the quality of financial data;

Reporting and Controls Analyst (Mid-Level)

Post-Sales Consultant

After-Sales Consultant

Gerente de Desenvolvimento Organizacional – Sr. Business Partner

Operational Support Technician

Financial Planning Analyst – Mid-level