After-Sales Consultant

MICHELIN Connected Fleet

Consultant managing training and support for new clients at MICHELIN Connected Fleet. Focused on enhancing fleet management and customer satisfaction in Brazil.

Posted 7/17/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting client trainings and audits to enhance operational efficiency, while providing equipment and software support. Strong ability to foster customer loyalty and achieve performance targets through effective communication and collaboration.

Highest-signal resume keywords

Client Training DeliveryProcess Improvement AuditsEquipment Support DiagnosticsCRM System KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client TrainingProcess ImprovementEquipment SupportSoftware SupportAuditingDiagnosticsPost-Sales SupportMeeting FacilitationTarget AchievementBest Practices Implementation

Soft Skills

Customer Loyalty FosteringEffective CommunicationCollaborationProblem SolvingInterpersonal Skills

Tools & Technologies

CRM SystemsMicrosoft Office

Industry Keywords

AdministrationLogisticsEngineeringProcess PerformanceClient Operations

About the role

Key responsibilities & impact

Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person;
Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement;
Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team;
Provide software support by handling requests, offering guidance, and delivering trainings when needed;
Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations;
Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty;
Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance;
Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Administration, Logistics, Engineering, or related fields;
Intermediate Microsoft Office skills;
Knowledge of CRM systems;
Must reside in Manaus, AM or Greater Belém, PA (Brazil).

Benefits

Comp & perks

Company vehicle
Meal and/or food allowance
Multi-benefits card
Health and dental plan
Profit sharing (results participation)
Childcare assistance
Extended parental leave
Life insurance
Gympass
Payroll-deductible loan (consigned loan)
Employee stock purchase plan
Birthday day off
Discount agreements with partner companies (language schools, universities)
Discounts on Michelin tire purchases
Annual flu vaccination campaign
Psychological health promotion program
Development platform