Metergy Solutions

Program Manager

• Provide overall leadership for planning and carrying out the company’s technology activities, covering both cloud and on-site IT systems and communication tools.
• Guide the creation and improvement of projects and activities to make IT services more reliable, flexible, and effective for the organization.
• Supervise and improve the ways the company manages its IT systems, including user accounts, storage, cloud services, servers, networking, application support, data backup, updates, and security.
• Ensure tools like Microsoft 365 work smoothly for everyone, making sure they meet security standards and are easy to use.
• Work closely with company leaders to choose technology suppliers and handle contracts, supporting the organization’s technology needs.
• Streamline IT processes to make the company more efficient and cost-effective, focusing on planning for storage and servers.
• Lead reviews of IT systems and processes, using industry standards to help plan future technology improvements.
• Oversee all IT areas, including servers, networks, business software, data management, and support for staff, with a strong focus on carrying out technology plans successfully.
• Support and improve how the company manages and tracks technology projects, making sure they fit business needs and use resources wisely.
• Manage the process of finding and hiring technology vendors, including handling proposals, contracts, and performance reviews.
• Lead the ongoing improvement of support services for staff, including help desk, technical support, software setup, mobile device management, and communication tools.
• Directly manage and support IT staff and service providers for end-user support, networks, cloud services, and security, ensuring these areas run smoothly.
• Look for and put in place ways to continually make the company’s technology systems and processes better.
• Stay informed about new technologies and advise both business and technical teams on the best options for the company’s needs.
• Develop and share reports and key measurements to keep track of how well technology planning and support are working.
• Give advice on technology direction, policies, and practices by looking at results and suggesting improvements.
• Continue learning and stay up to date with industry trends by attending events, reading, and networking to help guide the company’s technology planning.

Senior Manager, Technology Planning, Execution – IT Program Management

Project Manager

• Support Project Managers in maintaining an efficient schedule as related to ticket requests.
• Review ticket requests, prepare work instructions for contractors/technicians, execute resolution, and update documentation.
• Coordinate building/suite access for contractors/technicians ahead of scheduled site visit.
• Oversee & collaborate with the rest of the Operations team to establish an efficient field schedule.
• Demonstrate excellent customer service, time management, and problem-solving skills related to the support and resolution of operations projects.
• Perform any other tasks in support of operations projects as necessary

Junior Project Manager – Operations

Full-stack Engineer

• Architect and implement scalable .NET (C#) services and Python-based data processing solutions.
• Lead development of robust data pipelines in Azure Databricks and other cloud-native platforms.
• Drive adoption of AI-assisted development tools to enhance productivity and code quality.
• Solve complex technical problems across systems, data workflows, and integrations, applying deep analytical and engineering expertise.
• Collaborate with cross-functional teams to define technical requirements and solution designs.
• Conduct code reviews, mentor junior developers, and promote best practices in software engineering.
• Ensure high standards of testing, CI/CD integration, and system reliability.
• Contribute to strategic decisions around data architecture, cloud infrastructure, and platform evolution.

Senior Software Developer – 12 Month Contract

Customer Success Manager

• Support building owners, and Property Managers in partnership with Metergy Client Managers
• Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
• Perform first level screening and resolution of client queries
• Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
• Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
• Assist in outreach programs and client communications that enhance Metergy’s program delivery
• Provide supplemental Metergy training supporting enrollment or billing activities, as required
• Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
• Actively participate in internal meetings, providing status reports verbal or written status updates
• Analyze and audit data while resolving typical inquiries using technical or non-technical resources
• Collaborate with cross-functional work teams, both internal and external
• Maintain process and procedures for delivery of outreach programs for all utility types
• Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
• Proactively identify and make recommendations for business improvement processes
• Maintain customer files on proprietary databases, updated to current, as necessary
• Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Client Success Specialist

Collections

• Analyze and review financial data and customer payment behaviour to determine potential credit risk
• Execute collections activities across the business including overdue reminders, customer outreach, and account adjustments
• Conduct regular review of customer data and apply analytical judgement to identify key risk areas and determine appropriate course of action
• Investigate and resolve payment discrepancies, disputes, or deductions in collaboration with internal teams
• Analyze customer payment trends, operational workflows, and root-cause analysis to develop insights for process improvements and automation opportunities. Track key KPIs including days sales outstanding and roll rates
• Analyze the performance of third-party vendors through qualitative and quantitative assessments against key KPIs
• Review and update customer credit terms and policies as needed
• Manage effective disconnection and reconnection for accounts in arrears and related administrative work

Credit and Collections Analyst

Communications

• Design brand-aligned assets including PowerPoints, one-pagers, reports, infographics, and social media content
• Create clean, visually engaging data visuals, charts, and executive-level presentations
• Support marketing campaigns with landing page design and updates using basic HTML/CSS or no-code platforms
• Maintain and evolve visual brand guidelines (color palette, typography, iconography, etc.)
• Ensure consistency in design across decks, emails, digital assets, and internal tools
• Collaborate with content owners to structure information visually, especially for proposal and communications materials
• Apply accessibility (AODA) and SEO best practices to digital content (e.g., alt text, layout, readability)
• Participate in cross-functional meetings and contribute to campaign planning from a design perspective

Graphic Designer, Communications

• Maintain strong relationships with assigned clients, serving as the primary point of contact during the onboarding process
• Act as a trusted advisor to clients, providing expert guidance and thought leadership, and serving as the escalation point for critical client issues.
• Communicate all aspects of Metergy’s billing program from onboarding through services reconciliation and hand off to an assigned Client Success Manager
• Continuously assess and optimize processes related to service commencement for improved efficiency.
• Work closely with cross-functional teams, including sales, marketing, engineering, and production, to ensure customer needs are met and feedback is incorporated into service delivery, serving as an internal client advocate.
• Provide education on Metergy or client programs, including regulatory requirements, to internal and external stakeholders as required
• Provide tailored reports, project plans, and value-added programs for clients, with support from cross-functional teams.
• Play an active role in supporting and enhancing key performance indicators, with a specific focus on Metergy's Onboarding Score
• Resolve complex challenges and issues that may arise during the commencement of billing services.
• Analyze data to identify trends and patterns that could inform improvements in the service commencement process, including root cause analysis.
• Participate in special projects, initiatives, sales calls, and other opportunities as assigned.
• Travel to clients to host and attend key moments like QBRs, kickoffs, condo board meetings and more.

Onboarding Success Manager

Mechanical Engineer

• Perform market research, evaluate new and existing 3rd party products and applications, including electric, water, and thermal metering and communication technologies
• Provide technical training to Field Technicians, Project Managers, Logistics Coordinators and external parties as required
• Develop technical documentation to support field operations including standard operating procedures, work instructions, and training materials
• Perform analysis of electrical, water, thermal and gas data across Metergy’s portfolio to provide insights on energy consumption patterns across different HVAC technologies to develop relevant energy allocation strategies
• Analyze electrical and mechanical drawings to provide guidance and support on sub-metering system design principles for electricity, water, gas and thermal services in residential, commercial and mixed-use properties
• Create schematic diagrams in AutoCAD LT for new-construction and retrofit projects detailing project summary, bill of materials, and sub-metering installation requirements
• Maintain building portfolio Meter system cross reference
• Produce Engineering Reports focusing on outlining challenges and providing solutions for current and new products, practices, and processes
• Provide technical expertise on communication and AMR (Automated Meter Reading) equipment to improve business operations and troubleshooting procedures
• Review, perform root cause analysis and see through corrective actions as part of the resolution of non-conformances identified through Metergy’s quality management system
• Customer Technical Support – handle customer technical needs such as remote (phone and e-mail) and on-site installation support
• Assist with feature request implementation and high-level problem solving
• Identify and deliver on continuous improvement opportunities
• Other technical tasks as required