Metergy Solutions

Customer Success Manager

• Serve as a trusted advisor and primary strategic point of contact for our clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value.
• Support the Director of Client Success in the continued growth and development of the Client Success function for our US business.
• Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders.
• Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account.
• Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth.
• Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team.
• Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists.
• Partner with Account Executives to identify opportunities , develop expansion strategies across the portfolio, and influence deal structures to support growth.
• Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services.
• Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale.

Senior Manager, Client Success – Key Accounts Lead

Billing Specialist

• Ensure accurate and timely generation of tenant utility bills (electric, water, thermal, gas).
• Maintain accountability for assigned sites and ensure bills are released on time, every time.
• Review and verify utility billing data to ensure accuracy and compliance with site-specific billing structures.
• Investigate and resolve billing discrepancies quickly and effectively.
• Identify opportunities to streamline billing processes and improve overall efficiency.
• Maintain and update billing records and documentation as needed.
• Provide internal support and training on tenant billing procedures, systems, and best practices.
• Collaborate with other internal departments to ensure smooth and accurate billing workflows.
• Take full ownership of billing cycles and deliverables—accuracy and consistency are key.
• Stay organized, manage time effectively, and work well under pressure in a fast-paced environment.

Billing Analyst – Utilities

Program Manager

• Provide overall leadership for planning and carrying out the company’s technology activities, covering both cloud and on-site IT systems and communication tools.
• Guide the creation and improvement of projects and activities to make IT services more reliable, flexible, and effective for the organization.
• Supervise and improve the ways the company manages its IT systems, including user accounts, storage, cloud services, servers, networking, application support, data backup, updates, and security.
• Ensure tools like Microsoft 365 work smoothly for everyone, making sure they meet security standards and are easy to use.
• Work closely with company leaders to choose technology suppliers and handle contracts, supporting the organization’s technology needs.
• Streamline IT processes to make the company more efficient and cost-effective, focusing on planning for storage and servers.
• Lead reviews of IT systems and processes, using industry standards to help plan future technology improvements.
• Oversee all IT areas, including servers, networks, business software, data management, and support for staff, with a strong focus on carrying out technology plans successfully.
• Support and improve how the company manages and tracks technology projects, making sure they fit business needs and use resources wisely.
• Manage the process of finding and hiring technology vendors, including handling proposals, contracts, and performance reviews.
• Lead the ongoing improvement of support services for staff, including help desk, technical support, software setup, mobile device management, and communication tools.
• Directly manage and support IT staff and service providers for end-user support, networks, cloud services, and security, ensuring these areas run smoothly.
• Look for and put in place ways to continually make the company’s technology systems and processes better.
• Stay informed about new technologies and advise both business and technical teams on the best options for the company’s needs.
• Develop and share reports and key measurements to keep track of how well technology planning and support are working.
• Give advice on technology direction, policies, and practices by looking at results and suggesting improvements.
• Continue learning and stay up to date with industry trends by attending events, reading, and networking to help guide the company’s technology planning.

Senior Manager, Technology Planning, Execution – IT Program Management

Project Manager

• Support Project Managers in maintaining an efficient schedule as related to ticket requests.
• Review ticket requests, prepare work instructions for contractors/technicians, execute resolution, and update documentation.
• Coordinate building/suite access for contractors/technicians ahead of scheduled site visit.
• Oversee & collaborate with the rest of the Operations team to establish an efficient field schedule.
• Demonstrate excellent customer service, time management, and problem-solving skills related to the support and resolution of operations projects.
• Perform any other tasks in support of operations projects as necessary

Junior Project Manager – Operations

Full-stack Engineer

• Architect and implement scalable .NET (C#) services and Python-based data processing solutions.
• Lead development of robust data pipelines in Azure Databricks and other cloud-native platforms.
• Drive adoption of AI-assisted development tools to enhance productivity and code quality.
• Solve complex technical problems across systems, data workflows, and integrations, applying deep analytical and engineering expertise.
• Collaborate with cross-functional teams to define technical requirements and solution designs.
• Conduct code reviews, mentor junior developers, and promote best practices in software engineering.
• Ensure high standards of testing, CI/CD integration, and system reliability.
• Contribute to strategic decisions around data architecture, cloud infrastructure, and platform evolution.

Senior Software Developer – 12 Month Contract

• Support building owners, and Property Managers in partnership with Metergy Client Managers
• Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
• Perform first level screening and resolution of client queries
• Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
• Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
• Assist in outreach programs and client communications that enhance Metergy’s program delivery
• Provide supplemental Metergy training supporting enrollment or billing activities, as required
• Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
• Actively participate in internal meetings, providing status reports verbal or written status updates
• Analyze and audit data while resolving typical inquiries using technical or non-technical resources
• Collaborate with cross-functional work teams, both internal and external
• Maintain process and procedures for delivery of outreach programs for all utility types
• Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
• Proactively identify and make recommendations for business improvement processes
• Maintain customer files on proprietary databases, updated to current, as necessary
• Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Client Success Specialist

Collections

• Analyze and review financial data and customer payment behaviour to determine potential credit risk
• Execute collections activities across the business including overdue reminders, customer outreach, and account adjustments
• Conduct regular review of customer data and apply analytical judgement to identify key risk areas and determine appropriate course of action
• Investigate and resolve payment discrepancies, disputes, or deductions in collaboration with internal teams
• Analyze customer payment trends, operational workflows, and root-cause analysis to develop insights for process improvements and automation opportunities. Track key KPIs including days sales outstanding and roll rates
• Analyze the performance of third-party vendors through qualitative and quantitative assessments against key KPIs
• Review and update customer credit terms and policies as needed
• Manage effective disconnection and reconnection for accounts in arrears and related administrative work

Credit and Collections Analyst

Communications

• Design brand-aligned assets including PowerPoints, one-pagers, reports, infographics, and social media content
• Create clean, visually engaging data visuals, charts, and executive-level presentations
• Support marketing campaigns with landing page design and updates using basic HTML/CSS or no-code platforms
• Maintain and evolve visual brand guidelines (color palette, typography, iconography, etc.)
• Ensure consistency in design across decks, emails, digital assets, and internal tools
• Collaborate with content owners to structure information visually, especially for proposal and communications materials
• Apply accessibility (AODA) and SEO best practices to digital content (e.g., alt text, layout, readability)
• Participate in cross-functional meetings and contribute to campaign planning from a design perspective