Metergy Solutions

Project Manager

• Lead a team of Project Managers, providing guidance, support, and training to drive team performance.
• Plan, schedule, and execute multiple submetering projects, directly and indirectly through a team, including design coordination, meter installation, commissioning, and material planning.
• Establish and maintain a network of qualified contractors and vendors.
• Oversee project schedules, costs, and timelines, ensuring projects stay within budget and are delivered on-time and within scope and budget.
• Communicate project status, issues, and risks to all stakeholders.
• Continuously improve processes by identifying and implementing enhancements and evaluating their effectiveness. Work cross-departmentally to understand and remove bottlenecks.
• Ensure compliance with industry standards and regulatory requirements across all installations, whether in new construction or retrofit settings.
• Provide technical analysis of drawings and systems to support contractors and internal teams, while also assessing metering opportunities identified by the Sales department.
• Demonstrate excellent customer service, organization, and problem-solving skills throughout project management, and develop progress reports to track milestones and deliverables.
• Prepare and deliver financial reports on time as required on an ongoing basis.
• Lead and manage other projects and assignments assigned by FS Leadership.

Manager, Project Delivery – Field Services

Customer Specialist

• Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
• Participate in special projects and initiatives as assigned
• Ensure timely resolution of all inquires
• Electronic customer inquiries; Processing forms, applications and customer service requests emails
• Researching, analyzing and providing resolution to customer billing complaints
• Scheduling customer payment arrangements
• Recording and tracking detailed customer interactions and transactions
• Initiating and handling all inbound and outbound calls on delinquent accounts
• Escalating accounts according to Collections policies and procedures.
• Displaying professional telephone etiquette when communicating with customers
• Set up disconnections and reconnections
• Report preparation and analysis on outstanding balances

Customer Relations Specialist – Contact Centre

Customer Relations Specialist, Spanish

Billing Specialist

• Ensure accurate and timely generation of tenant utility bills (electric, water, thermal, gas).
• Maintain accountability for assigned sites and ensure bills are released on time, every time.
• Review and verify utility billing data to ensure accuracy and compliance with site-specific billing structures.
• Investigate and resolve billing discrepancies quickly and effectively.
• Identify opportunities to streamline billing processes and improve overall efficiency.
• Maintain and update billing records and documentation as needed.
• Provide internal support and training on tenant billing procedures, systems, and best practices.
• Collaborate with other internal departments to ensure smooth and accurate billing workflows.
• Take full ownership of billing cycles and deliverables—accuracy and consistency are key.
• Stay organized, manage time effectively, and work well under pressure in a fast-paced environment.

Billing Analyst

Business Intelligence Analyst

• Lead BI team developing and manage production reporting and monthly KPI/MBR
• Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers).
• Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership.
• Provide monthly management insight for performance opportunities, including variance analysis to help identify resource allocation and efficiency opportunities
• Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance;
• Inspires and builds leaders, sets an environment that leads to success incorporating a Continuous improvement and Customer-centric focus supplemented with a sense of urgency
• Work with all departmental owners to implement and ensure controls are in place to support all teams including client success, billing, field and sales
• Develop and champion issues across organization by engaging key stakeholders on activity and requirements necessary to drive team maximization
• Oversees the analyses and audits of data to ensure integrity throughout the meter data management processes and resolves issues using appropriate resolution methods.
• Accountable for formal presentations and communications to all levels of the organization E.g. Monthly Business Reports and requests for investments in organization, accountable for full business case, request for approval and all presentations

Business Intelligence Manager

Manager

Manager, Project Delivery

Administrative Assistant

• Manage all key relationships with office suppliers as well as being the prime liaison with building management for our leased facilities.
• Accountable for Onboarding/Offboarding of new employees with building/office security pass set-up.
• Accountable for all Mail and Courier deliveries throughout the day.
• Validate all office services received for approval on invoices from suppliers.
• Have pride of place; ensure our workplace is neat, organized and stocked with appropriate resources.
• Oversee and coordinate office administrative procedures and review, evaluate and implement new procedures.
• Maintain and build company culture by initiating creative initiatives and partnering with various members of the company – e.g. schedule and organize company events and social gatherings
• Ensuring staff adherence to office procedures
• Maintenance of supply inventory and arranging service of office equipment
• Ensure timely processing and approval of invoices to avoid late payments
• Partner with Executive Assistants in our Toronto and Philadelphia offices to coordinate scheduling of events / business activities as well as handle over-flow administrative support to leaders
• Prepare and edit correspondence, reports, and presentations using MS Office products
• Arrange domestic and international travel, including flights, accommodations, and itineraries
• Support ad-hoc projects and events for leaders and their teams as needed
• Professionally interact with clients and external stakeholders as directed
• Maintain organized digital files, shared drives, and documentation systems to ensure information is always accessible and up to date