Customer Relations Specialist – Contact Centre

Metergy Solutions

Customer Relations Specialist enhancing customer experience through professional assistance at Metergy Solutions. Responding to inquiries and managing customer interactions in a call center environment.

Posted 7/8/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$48,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and conflict management in a fast-paced call center environment. Proficient in handling customer inquiries, billing complaints, and maintaining detailed records while adapting to changing situations.

Highest-signal resume keywords

Call Centre ExperienceCustomer Service SkillsProblem-Solving SkillsDetail OrientedUtility Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InteractionBilling Complaint ResolutionPayment Arrangement SchedulingRecord KeepingData Analysis

Soft Skills

Effective CommunicationConflict ManagementCalm Under PressureOrganizational SkillsAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMultiple Systems Experience

Industry Keywords

Telecom IndustryService-Oriented EnvironmentCollections PoliciesCustomer Inquiries

About the role

Key responsibilities & impact

Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
Participate in special projects and initiatives as assigned
Ensure timely resolution of all inquires
Electronic customer inquiries; Processing forms, applications and customer service requests emails
Researching, analyzing and providing resolution to customer billing complaints
Scheduling customer payment arrangements
Recording and tracking detailed customer interactions and transactions
Initiating and handling all inbound and outbound calls on delinquent accounts
Escalating accounts according to Collections policies and procedures.
Displaying professional telephone etiquette when communicating with customers
Set up disconnections and reconnections
Report preparation and analysis on outstanding balances

Requirements

What you’ll need

Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
Minimum high school diploma or equivalent experience / training.
Clear and effective communication skills
Ability to remain calm and professional in stressful situations
Ability to manage conflict
Utility, Telecom Industry Experience is considered an asset
Detail oriented, analytical and inquisitive
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Good keyboarding skills with experience with both Word and Excel software
Experience working in multiple systems
Ability to adapt to a changing environment
Strong organizational and prioritization skills

Benefits

Comp & perks

Fully company covered heath and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Grow with us! We provide support for continuous learning.
Paid personal and sick days on top of your vacation
Summer hours to enjoy the weather
Company sponsored social events & more!