Meter

Support Engineer

• Troubleshoot and resolve tickets spanning every layer of the network stack.
• Manage and support complex customer networks, almost entirely remotely.
• Identify and document product bugs, escalating them with clear reproduction steps.
• Create well-structured feature requests informed by real customer needs.
• Build and maintain documentation that shortens time-to-resolution for everyone.

Operations

• Serving as the first point of contact at reception for guests, employees, prospects, and customers—setting a warm, welcoming tone for everyone who enters the office
• Overseeing day-to-day office operations, including coordinating soft services, supporting our food program, and ensuring the space is always functional and ready to use
• Identifying and solving real-time issues in the physical office quickly and thoughtfully
• Owning small- to medium-sized internal events and collaborating cross-functionally on larger, external events
• Identifying and implementing incremental improvements to enhance the overall office experience over time

Workplace Operations

• Owning high-impact enterprise support cases from initial triage through resolution
• Troubleshooting complex issues across wired, wireless, wan security and client environments at scale
• Driving issues forward when progress stalls due to missing context, unclear ownership, or external dependencies
• Escalating effectively to Engineering, Operations, ISPs, and vendors with clear technical framing
• Documenting recurring failure modes and contributing to stronger runbooks, support standards, and Meter product improvements
• Resolving issues that span sites, systems, and teams under operational pressures

Meter

Support Engineer

Support Engineer

Workplace Operations

Enterprise Support Engineer

Enterprise Support Engineer