Customer Success Manager

• JOB TITLE: Customer Success Technician
• DEPARTMENT: Studio Operations
• REPORTS TO: Chief Operations Officer
• FLSA STATUS: Non-Exempt
• JOB TYPE: Full Time
• LOCATION: Central and Northern Texas
• COMPENSATION: $26- $28 per hour
• As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.
• Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.
• 1. Technical Installation & Validation
• Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
• Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
• Maintain accurate documentation of installation, testing, and validation.
• Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.
• 2. Instructor Orientation & Success Enablement
• Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
• Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
• Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
• Ensure required tools, consumables, and materials are available and ready for use.
• 3. Service, Communication & Growth
• Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
• Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
• Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
• Actively listen to customer needs and provide feedback to internal teams to improve products and services.
• Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.

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