Field Service Engineer, Remote
Illumina
Customer Success Technician
Meteor Education
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $28 per hour
Job Level
Junior
About the role
- JOB TITLE: Customer Success Technician
- DEPARTMENT: Studio Operations
- REPORTS TO: Chief Operations Officer
- FLSA STATUS: Non-Exempt
- JOB TYPE: Full Time
- LOCATION: Central and Northern Texas
- COMPENSATION: $26- $28 per hour
- As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.
- Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.
- 1. Technical Installation & Validation
- Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
- Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
- Maintain accurate documentation of installation, testing, and validation.
- Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.
- 2. Instructor Orientation & Success Enablement
- Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
- Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
- Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
- Ensure required tools, consumables, and materials are available and ready for use.
- 3. Service, Communication & Growth
- Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
- Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
- Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
- Actively listen to customer needs and provide feedback to internal teams to improve products and services.
- Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.
Requirements
- High school diploma or equivalent
- Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC)
- Strong customer-facing skills — outgoing, personable, and able to build rapport quickly
- Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options
- Strong technical aptitude with mechanical, electrical, and computer-based systems
- Ability to interpret wiring diagrams, technical manuals, and installation guides
- Knowledge of safety and compliance standards in lab/classroom environments
- Valid driver’s license with willingness to travel extensively (regional/national)
- Professional presence in educational and training environments
- Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field (preferred)
- Advanced certifications in automation, industrial maintenance, or robotics (preferred)
- Technical training from military service or trade school (preferred)
- Experience supporting instructors in schools, training centers, or educational technology environments (preferred)
- 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing (preferred)
