Meteor Education

Customer Success Manager

• JOB TITLE: Customer Success Technician
• DEPARTMENT: Studio Operations
• REPORTS TO: Chief Operations Officer
• FLSA STATUS: Non-Exempt
• JOB TYPE: Full Time
• LOCATION: Central and Northern Texas
• COMPENSATION: $26- $28 per hour
• As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.
• Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.
• 1. Technical Installation & Validation
• Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
• Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
• Maintain accurate documentation of installation, testing, and validation.
• Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.
• 2. Instructor Orientation & Success Enablement
• Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
• Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
• Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
• Ensure required tools, consumables, and materials are available and ready for use.
• 3. Service, Communication & Growth
• Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
• Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
• Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
• Actively listen to customer needs and provide feedback to internal teams to improve products and services.
• Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.

Customer Success Technician

Manager

• The Strategic Bids & Contracts Manager (SBCM) is responsible for compiling the company's response to solicited bids for educational furnishings and consulting services, and taking ownership of the bid process from beginning to end. This role requires compiling information from necessary internal and external parties to develop one cohesive and thorough bid response. The SBCM reviews, tracks, analyzes and reports all bid and contract events throughout the lifecycle of each contract and communicates this information to necessary team members. In addition, as time allows, this role will assist with maintenance of Meteor’s contracts as well as execution of various requests from our Sales team including insurance modifications, performance bonds, and vendor registrations.
• YOUR DAY TO DAY @ METEOR
• You’ll review bid solicitations and RFPs and analyze requirements to create compliance matrices.
• You’ll coordinate with cross-functional teams such as Sales, Marketing, Finance, and our Studios to acquire necessary information from internal and external parties.
• You’ll prepare and organize responses including elements such as cover letter, table of contents, forms, narrative response, quote/pricing/discounting, design, product information/spec sheets, insurance certificates, bonding, etc.
• When necessary, you’ll package bids and mail to arrive prior to due date.
• You’ll maintain department content resources including our SharePoint content repository.
• You’ll maintain our contracts calendar & database to ensure timely contract renewals.
• You’ll execute ad-hoc requests such as contract modifications, insurance certificates, performance bonds, and vendor registrations to contribute to closed-won sales.
• OTHER TASKS
• Become knowledgeable in our contract offerings to answer questions from internal and external customers.
• Research of new markets, new bid opportunities, customers, etc.

Customer Success Technician

Strategic Bids and Contracts Manager