HR Operations Manager
Phamily
Solution Architect
MetaSource
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Idaho, Illinois, Iowa, Kentucky, Louisiana, Maine, Minnesota, Missouri, Montana, New Hampshire, New York, North Carolina, Pennsylvania, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage full client implementation lifecycle from kickoff through deployment, hypercare, stabilization, and process improvement
- Serve as primary point of contact for clients during implementation, facilitating communication and setting expectations
- Develop and maintain implementation plans, schedules, milestones, and resource allocations
- Translate business requirements into functional and technical solutions; validate specifications prior to build and deployment
- Lead cross-functional coordination among technical, operations, support, and service delivery teams; manage dependencies and handoffs
- Proactively identify and manage risks, issues, and change requests; maintain issue logs and coordinate resolutions
- Oversee testing strategies including integration and User Acceptance Testing (UAT); conduct internal readiness reviews
- Support client enablement and training; assess adoption gaps and provide documentation and best practices
- Establish performance monitoring and reporting cadences to track post-go-live health and usage trends
- Conduct post-implementation reviews, capture lessons learned, and drive continuous improvement
- Gather client feedback and translate insights into product roadmap recommendations
- Collaborate with product marketing to create value messaging, case studies, and best practice content
Requirements
- Bachelor’s degree in Business, Information Systems, Project Management, or a related field
- 5+ years of related experience in client implementation, project management, solution delivery, and/or customer success in a technology, SaaS, or BPO environment
- Proven success managing multiple, concurrent projects with complex requirements and tight timelines
- Understanding of solution design principles, data workflows, and technical documentation
- Proficiency in project management tools (e.g., Jira, Asana, MS Project)
- Proficiency in Microsoft Office Suite, especially Excel, Word, PowerPoint, SharePoint, and Teams
- Exceptional communication, presentation, and client relationship skills
- Demonstrated ability to solve problems under pressure, manage competing priorities, and drive projects to completion
- Detail-oriented with a commitment to accuracy, quality, and continuous improvement
- Highly self-motivated and effective in autonomous, fast-paced environments
- Preferred: HR technology, HCM platforms (Workday highly preferred)
- Preferred: Certifications in Project Management, Scrum, or Agile
- Remote work only available in specified US states; employment contingent upon passing background check and drug test
Benefits
- Remote work (available only in specified US states)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsolution deliveryclient implementationsolution design principlesdata workflowstechnical documentationtesting strategiesUser Acceptance Testing (UAT)performance monitoringcontinuous improvement
Soft skills
communication skillspresentation skillsclient relationship skillsproblem-solvingdetail-orientedself-motivatedability to manage competing prioritiesdrive projects to completionfacilitationcollaboration
Certifications
Project ManagementScrumAgile
