MeridianLink

Customer Support

• Coordinate with internal departments to resolve issues and through with the client until completion.
• Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.
• Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.
• Provide information about products and/or services, answer questions, and resolve problems and issues.
• Complete tasks or activities supporting the implementation of procedures.
• Ensuring inquiries are followed up on and provided a resolution.

Client Support Specialist

Project Manager

• Predict potential problems within projects
• Assist in tracking company goals and timelines
• Produce or improve documentation
• Facilitate communication with ML departments and senior roles
• Manage unique company projects by creating implementation strategies, setting goals, scheduling, delegating tasks, and monitoring progress
• Provide guidance and troubleshoot issues as they arise

Implementation Project Manager

Security Engineer

• As an Information Security Auditor, you'll be responsible for safeguarding internal company data and client data through robust information security, compliance, and risk management programs.
• Manage the development, deployment, and execution of controls and defenses to ensure the security and compliance of our technology infrastructure and data assets.
• Develop and execute security controls, defenses, and countermeasures to prevent attacks on email, data, e-commerce, and web-based systems.
• Administer policies to control access to systems.
• Facilitate audit testing for SOC 2, PCI DSS, and develop and monitor controls, and assist with remediation guidance.
• Lead audits of cloud environments, information systems, and security tools to ensure adherence to frameworks, laws, and regulations.
• Support comprehensive assessments of security controls to determine their effectiveness and ensure they meet security requirements.
• Guide stakeholders on securing systems and liaise with auditors and compliance teams to implement compensating controls.
• Research best practices and trends in information security, ensure execution of required testing, and lead remediation activities for successful security audits/certifications.
• Identify weaknesses in internal controls, provide guidance on improving security compliance processes, and partner with stakeholders to implement solutions.
• Ensure alignment with internal policies and external regulatory requirements, continuously identify process enhancements, and stay current on changing regulatory requirements and industry frameworks.

Information Security Auditor

Backend Engineer

• Lead the development of single-page applications (SPAs) using Angular and modern front-end tooling.
• Architect and implement reusable UI components and frameworks that support multiple product lines
• Collaborate with back-end engineers to integrate RESTful APIs and ensure seamless data flow.
• Mentor junior engineers and act as a technical lead for front-end initiatives.
• Ensure front-end code quality, performance, accessibility, and cross-browser compatibility.
• Contribute to architectural decisions that span both front-end and back-end systems
• Participate in Agile ceremonies and drive continuous improvement in development practices.

Senior Full-Stack Software Engineer – Angular/Java

Data Analyst

• Develop a strong understanding of MeridianLink decisioning platforms, including MeridianLink Consumer and DecisionLender, and how applications flow through the underwriting and approval process.
• Analyze credit bureau data, application data, and loan performance data to evaluate portfolio risk, approval trends, and delinquency patterns.
• Review and assess underwriting guidelines, scorecards, and decision rules to identify opportunities for optimization.
• Interpret consumer credit reports, including tradelines, inquiries, utilization, and public records, to support risk profiling and policy recommendations.
• Evaluate key lending metrics such as approval rate, decline rate, capture rate, delinquency, charge-offs, and loss rates.
• Support clients in balancing risk management and growth through data-backed policy and strategy recommendations.
• Prepare client-facing reports and dashboards that clearly communicate portfolio performance and risk trends.
• Lead and participate in client meetings to present findings, explain credit risk drivers, and discuss optimization strategies.
• Collaborate with internal analytics, engineering, and product teams to deliver high-quality analytics solutions.
• Ensure accuracy and consistency across all analytical deliverables.
• Contribute to internal best practices, documentation, and training related to credit risk and lending analytics.
• Assist in developing scalable tools and templates for portfolio monitoring and underwriting analysis.
• Serve as a trusted advisor to clients on industry best practices in credit risk management and consumer lending.

Data Analytics Consultant, Credit Specialist

Customer Success Manager

• Help customers adopt the software
• Improve customer satisfaction
• Drive customer problem resolution
• Help customers achieve their business goals
• Provide customers with expert guidance on utilizing our products to its full potential.
• Conduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals.
• Collaborate cross-functionally to ensure a seamless customer experience.
• Identify solutions that will help the customer accomplish their goals and meet their needs.
• Define, drive, and monitor the steps needed to select the proper solution related to each goal through a Success Plan.
• Maintain accurate and up-to-date customer records and communication history within the Gainsight Customer Success Platform.

Senior Customer Success Manager

Account Executive

• Develop and implement strategic sales plans to acquire, qualify, and close new customer opportunities (banks, credit unions, independent mortgage bankers) using company-provided tools and a defined sales process.
• Develop and manage a qualified sales pipeline valued at 3 to 4 times your assigned quota to ensure consistent Closed WON results.
• Lead large, intricate sales cycles, including coordinating complex customer RFPs and engaging with buying committees averaging 5-10 stakeholders in the mortgage sector.
• Expand existing relationships with MeridianLink customers, identifying and capitalizing on cross-selling opportunities to maximize account value.
• Provide vital marketplace insights to the ML Product Team, influencing our product roadmap with deep mortgage industry expertise.

Key Account Director – Mortgage Fintech Solutions

Full-stack Engineer

• Work on AI-powered services that are used across product lines, developing both backend APIs and frontend interfaces.
• Mentor lower-level peers and serve as an informal technical lead, particularly in AI/ML integration best practices.
• Create and execute processes and procedures for the technical quality, security, performance, and consistency of AI-powered products.
• Create "big picture" architectural approaches and implementation plans for AI-integrated software.
• Ensure security, performance, and quality of software architectures and provide technical guidance to development teams.
• Drive end-to-end system design decisions for scalable enterprise-grade AI platforms and collaborate with Product to evolve requirements into well-architected solutions.
• Conduct research, gather information, interpret data, identify requirements, and create innovative solutions for AI-driven products.
• Stay current on emerging AI/ML technologies, modern development tooling, and implement security best practices throughout the AI development lifecycle.

Senior Software Engineer – Full-Stack, AI Focus

• Learn and develop a strong understanding of MeridianLink Decision Engines.
• Analyze complex datasets to identify key trends.
• Design and maintain interactive dashboards.
• Use business intelligence tools to develop custom reports.
• Lead client-facing meetings to present findings.
• Work collaboratively with internal teams to design and deliver analytics solutions.
• Ensure accuracy, consistency, and timeliness across all analytics deliverables.
• Develop new analytics capabilities, including automation and scalable reporting tools.
• Serve as a trusted advisor to clients.

Data Analytics Consultant

• Lead the Customer Success Management team, including 2 Directors and 25 CSMs to accelerate product adoption, improve NRR, and drive partnership with Sales.
• Implement customer success scores, improve business review effectiveness, and evolve account management practices.
• Own handling of complex escalations to strengthen customer relationships and ensure long-term success by driving effective platform adoption and delivering exceptional care.
• Drive workforce planning initiatives for both Customer Success and Customer Support, in partnership with CX leadership.
• Identify opportunities for technology enablement (including automation and AI) while maintaining a focus of employee engagement and development.
• Collaborate with the VP of CX Operations to ensure alignment and avoid duplication of operational initiatives.