Mercuryo

Data Analyst

• Analysis of KYC and compliance-related product features and their impact on product metrics
• Conducting product research, finding insights in data
• Building and analyzing funnels, finding drop-off points, optimizing user journey
• Creating dashboards for analyzing and monitoring product metrics
• Stakeholder communication regarding analytics tasks
• Working closely with Data Engineers

Data Analyst, Compliance, KYC, Antifraud

Sales

• Identify, engage and close new B2B clients across global markets.
• Activate your existing network in fintech.
• Build revenue-focused strategies with clear KPIs, conversion goals and deal forecasts.
• Represent Mercuryo at industry conferences & business trips, generating new leads and partnerships.
• Monitor competitive landscape and advise on market opportunities.

Sales Manager

Financial Crime

• Lead the end-to-end process of reviewing, deciding on and filing Suspicious Activity Reports (SARs) in compliance with local and international regulatory requirements.
• Maintain and update SAR procedures to reflect the latest regulatory changes and internal compliance policies.
• Ensure the SAR register is updated correctly.
• Prepare reports and deliver insights on SAR trends, emerging risks, and regulatory updates to senior management.
• Serve as the main point of contact with law enforcement agencies regarding SAR-related inquiries and investigations.
• Track and manage audit outcomes and actions.
• Support ad-hoc projects such as quality-assurance reviews and post-mortems on closed cases.
• Identify trends and emerging financial crime typologies.
• Produce monthly SAR metrics and concise narrative insights.
• Ensure follow up Actions required for SARs are maintained, including keeping an eye on timelines, the timely exit or block of users and other corrective actions.
• Collaborate with the Money Laundering Reporting Officer (MLRO), compliance, risk management, and operational teams to ensure timely identification, investigation, and reporting of suspicious activities.
• Monitor and analyze unusual or suspicious transactions and activities flagged by the anti-money laundering (AML) and fraud detection teams.

AML Compliance Associate

Customer Support

• Deliver exceptional customer support through live chat, email, and social media in English
• Take full ownership of customer issues, proactively providing solutions that genuinely help and benefit our customers
• Monitor for and report technical incidents to our engineering team
• Maintain and continually improve our high service standards
• Manage customer complaints and escalate issues when necessary
• Help improve our service and products by capturing and acting on customer feedback
• Utilize Jira to describe and assign tasks to the technical team
• Collaborate effectively within our talented and dynamic team

Customer Support Agent – Day Shift

Web3

• Drive new client acquisition in the U.S. market and expand Mercuryo’s presence across the United States.
• Take ownership of the sales process from prospecting to closing deals.
• Maximize sales revenue by meeting and exceeding monthly and quarterly targets.
• Utilize CRM tools to manage and track sales activities.
• Continuously monitor the sales pipeline and implement effective strategies to accelerate the sales.
• Be accountable for driving revenue, increasing attach rates, and new client acquisition at high rates of growth.
• Responsible for the sales results and financial indicators.
• Analyse industry development trends, collect, sort out and analyse market trends of mainstream enterprises in relevant fields.
• Provide weekly reporting of revenue forecasts.
• Work directly with leading Web3 projects and build long-term partner relationships.

Web3 Sales Manager

Compliance

• Develop, implement, and maintain the company's compliance program and policies to ensure adherence to all relevant laws, regulations, and standards.
• Monitor and interpret regulatory developments and advise senior management on potential impacts to the company.
• Conduct regular risk assessments and audits to identify and mitigate compliance risks.
• Lead and manage regulatory compliance efforts and the local compliance team in Italy.
• Drive the implementation and maintenance of MiCA in Italy, including local policies, procedures, and systems.
• Provide guidance and training to staff and partners on regulatory matters.
• Liaise with regulatory authorities and external auditors; manage regulatory examinations and reporting.
• Serve as primary point of contact for regulatory compliance-related matters and represent Mercuryo with Italian regulators.
• Develop and maintain strong relationships with internal stakeholders (Legal, Finance, Operations, IT) and external partners (banks, industry associations).
• Be a sandbox partner to the Product Team to support product releases and enhancements.
• Monitor, test, and analyse the effectiveness of the compliance program and implement improvements.
• Serve as strategic partner to senior management, overseeing operations in Italy and contributing to business expansion.
• Work with global teams to execute local market activities and foster the local digital asset ecosystem.

Head of Regulatory Compliance

Auditor

• Conduct audits of the Company's information systems for information security / IT GRC.
• Participate in analysis and identification of information security risks and operational efficiency of information systems.
• Assess effectiveness of compliance with internal and external (regulatory) information security requirements and protective measures.
• Participate in organizing and assisting external audits for standards (PCI DSS, SOC 2 Type2, ISO 27001, MiCA/DORA, others).
• Prepare analytical reports on results of internal audits and on activities of external auditors.
• Communicate and exchange experience with colleagues from Information Security, IT, Product Owners, Project Managers, Compliance, HR, Legal, and external auditors.

IT GRC Auditor

• Execute comprehensive PR strategies and manage media relations to maintain a positive public image.
• Build and maintain relationships with journalists, influencers, media outlets, and editors.
• Pitch ideas, arrange interviews, and run press activations to secure positive media coverage.
• Implement and oversee PR projects and campaigns aligned with organizational goals.
• Coordinate PR efforts with internal teams including design, content, product and partner marketing, and HR.
• Develop and execute PR plans identifying target audiences, crafting key messages, and selecting channels.
• Support brand messaging and develop strategies that enhance reputation.
• Monitor industry trends and competitor activity to identify differentiation opportunities.
• Oversee crisis communication plans, monitor public opinion, and manage organizational responses to issues.
• Track PR performance metrics, analyze results, and optimize strategies accordingly.

Web3 PR Manager

Operations

• Oversee day-to-day pricing operations, ensuring accuracy of financial metrics and smooth system performance.
• Ensure smooth operation of related IT systems and automation.
• Monitor product metrics daily and adjust admin settings accordingly.
• Assist team and partners with special cases and lead root cause investigations.
• Handle tech-related pricing issues and consult with tech teams.
• Analyze and lead improvements of business processes related to pricing management.
• Assess pricing impact on channel revenue and perform competitive analysis.
• Test and assess new pricing hypotheses.
• Monitor financial metrics (costs, margin, profit) and keep them within set targets.
• Maintain up-to-date product documentation and reporting.
• Assist in preparing disaster recovery and business continuity plans, policies, and procedures.
• Perform other duties as required or assigned.

Operations Manager, Pricing Management

Data Engineer

• Data collection and integration from third-party services (APIs, SFTP, databases, etc.)
• Design and development of ETL/ELT processes for analytical data warehouse.
• Assistance to analytics team with queries refactoring and optimization.
• Code refactoring and performance optimization of existing data pipelines.
• Ensuring data quality and consistency across the warehouse.
• Monitoring and maintaining data infrastructure.
• Participate in developing a high-load analytical platform, work with Big Data, and build scalable solutions for data storage and processing.
• Work directly impacting key business decisions and product development.