Mercuryo

General Counsel

• Draft and negotiate contracts from scratch, working across multiple European jurisdictions.
• Support incorporation and setup of payment entities (EMI / Payment Institution licensing) across jurisdictions including Canada and Europe.
• Provide legal support for the configuration and launch of payment products.
• Advise on money transfer / remittance regulation as well as broader payment infrastructure regulation.
• Liaise with external legal consultants when needed.
• Work cross-functionally with product, compliance, and business teams to shape legal setups around evolving business needs.

Legal Counsel

Compliance

• Monitor compliance with MiCA and other applicable regulatory requirements.
• Advise management on regulatory obligations and how they apply to our business.
• Conduct ongoing compliance monitoring across the organisation.
• Oversee the implementation of internal policies and procedures.
• Report compliance issues and findings to senior management and the board in a timely manner.

Compliance Officer

Financial Crime

• Stay on top of AML/CFT obligations applicable to CASPs and make sure our practices reflect current requirements.
• Take ownership of AML/CFT compliance with the seniority and independence needed to do the job well.
• Monitor compliance with AML/CFT requirements across the organisation.
• Identify and report suspicious activities (STRs/SARs) to the relevant authorities in a timely manner.
• Develop, implement, and keep our internal AML/CFT policies and procedures up to date.
• Conduct risk assessments related to crypto-assets and our client base.
• Act as our main point of contact with CySEC and other regulatory bodies.

Money Laundering Reporting Officer – MLRO

Operations

• Own the day-to-day health of our unit economics — turnover, costs, margin, and conversion across products.
• Combine hands-on analytics with process ownership: monitoring the numbers, building the guardrails that keep margin within target, and connect cost-side data and data quality across teams.
• Run regular monitoring of turnover, costs, profit, and conversion against target ranges — and progressively automate routine control.
• Build and maintain margin governance: margin floors, a pre-launch profitability checklist, and a registry of approved exceptions.
• Keep financial metrics within set targets and boundaries, and investigate when they drift.
• Own ad-hoc requests that sit at the intersection of teams and turn recurring ones into systematic solutions.
• Act as the single synchronisation point for cost-side data and data quality between teams.
• Assess the impact of pricing and cost decisions on the profitability of a given channel or product.
• Test and assess new hypotheses related to profitability and unit economics.
• Keep related product documentation and reporting full and up-to-date.

Operations Manager, Profitability

Customer Success Manager

• Manage a portfolio of strategic Card Acquiring merchants, acting as the main point of contact for day-to-day relationship management and escalations.
• Build strong relationships with merchants, understanding their business model, goals, transaction behaviour, and growth strategy.
• Monitor and improve merchant acceptance rate, approval rate, and overall payment success rate.
• Analyse transaction performance and decline reasons, identifying trends and opportunities to improve conversion.
• Work closely with Risk, Fraud, Product, Tech, and Payment teams to resolve payment issues and optimise transaction performance.
• Manage and coordinate OTC deals and ensure high-value transactions are handled efficiently and with the appropriate controls.
• Provide high-touch support to VIP and top-tier partners, ensuring excellent service and rapid resolution of issues.
• Work across multiple entities and payment providers to ensure merchants are routed efficiently and receive the best possible payment experience.
• Monitor merchant performance through key metrics including volume, turnover, acceptance rate, chargebacks, and profitability.
• Prepare and lead Quarterly Business Reviews (QBRs) with strategic merchants, presenting performance insights, key achievements, challenges, and future opportunities.
• Prepare clear and data-driven presentations and business updates for senior leadership, highlighting merchant performance, risks, opportunities, and strategic recommendations.
• Act as the internal voice of the merchant, ensuring feedback and business needs are communicated effectively across teams.
• Ensure all merchant queries, incidents, and escalations are handled within agreed SLAs.
• Identify operational inefficiencies and propose improvements to processes, workflows, and merchant servicing.
• Support strategic initiatives related to card acquiring, payments optimisation, and commercial growth.

Legal Counsel

Compliance Officer

Money Laundering Reporting Officer – MLRO

Operations Manager, Profitability

Customer Success Manager – Card Acquiring