Mercury

Risk

• Own strategy and execution across multiple fraud domains – including ACH, Check Deposits, Checkbooks, RTP, onboarding, and ATO – with a bias toward action and a high bar for results
• Drive Mercury’s Personal Banking fraud program build-out, applying consumer fintech expertise to design controls and strategies tailored to consumer account holders
• Use data and quantitative analysis to design fraud controls, mitigate risk, and improve customer experience while balancing trade-offs
• Partner with Compliance and Legal to ensure solutions align with regulatory requirements
• Lead cross-functional efforts with Product, Engineering, and Operations to design and implement scalable risk solutions
• Serve as a domain expert across fraud types, proactively identifying gaps and driving systemic improvements across fraud programs
• Define and track metrics that measure both risk effectiveness and customer impact
• Take initiative without waiting to be directed – identify problems, build the case, and push work across the finish line

Senior Risk Strategist – Fraud

Product Marketing

• Own end-to-end GTM strategy across Mercury's three primary growth motions — product-led, sales-led, and partner-led — including segmentation, messaging, channel planning, and cross-functional execution
• Build and maintain the customer journey, messaging, and infrastructure that works across all three motions: shared value propositions and personas that flex appropriately for self-serve onboarding flows, sales conversations, and partner co-marketing
• Partner closely with the Growth product org on strategy and execution for driving top-of-funnel, conversion, activation, and virality.
• Drive pipeline and revenue contribution by partnering with sales leadership on enablement, from battlecards and objection-handling frameworks to deal acceleration content and segment-specific playbooks
• Develop Mercury's partner marketing strategy in collaboration with the partnerships team — including co-marketing programs, partner enablement materials, and joint GTM playbooks that make Mercury the easiest partner to go to market with
• Lead customer and market research to stay ahead of competitive dynamics, identify growth opportunities across segments, and feed insights into product, pricing, and roadmap decisions
• Define and track the PMM metrics that matter for growth — activation rates, pipeline influence, partner-sourced revenue, segment-level conversion — and use them to continuously improve GTM strategy

Senior Manager, Product Marketing – Growth & Revenue

Recruitment

• Develop a deep understanding of Mercury’s values, brand, products, and business model
• Work closely with hiring managers and interviewers to design interview panels, proactively network within the industry, source strong candidates who meet the needs of the business, and close candidates by positioning Mercury as an innovative fintech leader in the Risk and Compliance space
• Shape what success looks like on a newly formed recruiting team, and hold a high culture and hiring bar to ensure we’re able to attract and retain best-in-class Risk and Compliance talent
• Position yourself as a true strategic partner to the GRC teams by keeping abreast of fintech and banking industry trends and talent market, and building a deep understanding of the U.S. banking and financial regulatory environment
• Be a strong advocate for building inclusive, diverse teams across all levels and Risk and Compliance skill sets, and guide hiring teams towards unbiased hiring decisions
• Identify and engage top talent through both passive and active channels, and deliver an exceptional candidate experience as an embodiment of Mercury’s culture and values
• Have the opportunity to lead 0 > 1 recruiting efforts as Mercury expands our business and products, which will require hiring Risk and Compliance professionals with niche skill sets and regulatory knowledge
• Be comfortable working with data and interpreting the story it tells into actionable insights, business recommendations, performance improvements, and recruiting process enhancements

Senior Recruiter – Compliance

Security Engineer

• You will be the operating second to the CISO and own the bank-entity scope of Mercury's 2LOD Information Security program.
• Keep the program examiner-ready by maintaining coherent policy architecture and evidenced controls
• Own the examiner-ready narrative and coordinate the evidence for OCC, FFIEC, FDIC, and FRB examiner inquiries.
• Lead remediation of identified FFIEC IT control deficiencies to ensure charter readiness.
• Manage relationships with internal audit and external assessors.
• Coach and grow the GRC sub-team while running a recurring training cadence.
• Ensure third-party risk evidence holds up to bank-grade scrutiny.

Deputy Chief Information Security Officer

Underwriter

• Own the collections function end-to-end
• Manage and improve collections operations
• Serve as primary owner on collections and servicing policy documentation
• Partner with Legal and Compliance for compliant collections practices
• Define collections performance metrics; track and report on delinquency rates
• Own the end-to-end operational layer across IO credit product variants
• Bring consistency and rigor to underwriting processes
• Monitor pipeline health and manage operational bottlenecks

Underwriting & Servicing Operations Manager – Cards

People Operations

• Deeply understand the business as a whole and act as an HR partner to leadership across Risk & Banking Ops. You’ll be primarily focused on manager to director levels.
• Provide a consultative approach that combines HR expertise, business savvy, and intuition to diagnose issues and provide creative HR solutions.
• Advise leaders and managers on all things people-related, such as performance management & coaching, employee relations, leveling processes and organizational development.
• Support an organization with a variety of different job families and types of roles; from non-exempt ops, to strategy roles.
• Keep a finger on the pulse of organizational health, and design interventions as you spot potential challenges or areas of risk.
• Partner with cross functional People team colleagues to build impactful programs spanning recruiting, talent management, employee relations, internal mobility, employee engagement.
• Drive key talent processes with your client groups including annual performance reviews, talent planning, and compensation cycles

Senior People Partner – Risk & Banking Ops

Attorney

• Deeply understand the business as a whole and act as a strategic HR partner to executives and leaders across Legal, Compliance, and Risk.
• Provide a consultative approach that combines HR expertise, business savvy, and intuition to diagnose issues and provide creative HR solutions.
• Advise leaders and managers on all things people-related, such as performance management & coaching, employee relations, leveling processes and organizational development.
• Keep a finger on the pulse of organizational health, and design interventions as you spot potential challenges or areas of risk.
• Partner with cross-functional People team colleagues to build impactful programs spanning recruiting, talent management, employee relations, internal mobility, employee engagement.
• Drive key talent processes with your client groups including annual performance reviews, talent planning, and compensation cycles.

Senior People Partner – Legal, Compliance, Risk

Artificial Intelligence

• Define model governance for AI/ML at Mercury.
• Continuously build and enhance the frameworks for validation, monitoring, and governance.
• Own validation, monitoring, and governance of Mercury’s AI/ML model portfolio.
• Partner closely with data scientists, engineers, compliance leads, and product teams.
• Shape Mercury’s approach to model risk management in the context of AI.
• Perform independent validation across predictive ML models and generative AI systems.
• Assess risks in LLM-powered applications and identify model limitations.
• Serve as a trusted advisor throughout the AI/ML lifecycle.
• Help shape responsible AI standards including explainability and bias assessment.
• Develop AI-enabled automation tools and modernize the MRM function.
• Champion MRM as a strategic enabler for AI/ML adoption across teams.