Underwriting & Servicing Operations Manager – Cards

Mercury

Underwriting & Servicing Operations Manager overseeing operations of credit card products at Mercury. Responsible for collections and portfolio management functions with a focus on growth and compliance.

Posted 5/29/2026full-timeRemote • California, New York, Oregon • 🇺🇸 United StatesSeniorLead💰 $163,000 - $203,800 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

collections operationscollections performance metricsunderwriting processesSQLdata fluencyportfolio managementcredit operationsfintech lending productscredit cardscapital products

Soft Skills

strong judgmentmanaging team memberscuriosityoperational efficiency

Industry Keywords

compliancefinancial servicesregulated environmentdelinquency ratesoperational bottlenecksIO credit product variantscollections policy documentationservicing policypipeline healthambiguous situations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the collections function end-to-end
Manage and improve collections operations
Serve as primary owner on collections and servicing policy documentation
Partner with Legal and Compliance for compliant collections practices
Define collections performance metrics; track and report on delinquency rates
Own the end-to-end operational layer across IO credit product variants
Bring consistency and rigor to underwriting processes
Monitor pipeline health and manage operational bottlenecks

Requirements

What you’ll need

8+ years of experience in credit operations, underwriting, portfolio management, or collections
Prior experience in a highly regulated financial services environment
Strong judgment in ambiguous situations
Track record of managing and developing early-career team members
Data fluency - comfort with SQL or similar tools
Experience with SMB credit, fintech lending products, credit cards, or capital products
Curiosity about how AI tools can improve operational efficiency

Benefits

Comp & perks

Equity
Highly competitive compensation
Regular updates based on reliable compensation survey data
Flexible working arrangements