Due Diligence Enablement Manager

Mercury

full-time

Posted on: 9/25/2025

Origin: • 🇺🇸 United States • California, New York, Oregon

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💰 $120,600 - $150,700 per year

Mid-LevelSenior

About the role

Oversee existing Quality Control (QC) specialist team and establish a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD)
Lead and grow the ODD Enablement function, starting with QC procedures and building out L&D
Oversee integration of L&D and QC functions with external BPO partners
Define team structure, roles, and responsibilities across QC and L&D and identify and hire necessary new roles as ODD scales
Manage and mentor a group of senior individual contributors with goal-setting and coaching
Establish and continuously improve policies and workflows, including quality review structures and training programs
Develop and maintain operational rituals to ensure consistency and accountability across internal and BPO teams
Work collaboratively with cross-functional teams and ODD team leads to align enablement with business needs
Track and report on the impact of Enablement initiatives using data and stakeholder feedback to drive continuous improvement

Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs
Bring at least 2 years of people management experience, including hiring and developing senior individual contributors
Have experience working with BPO partners
Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up
Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving
Excel at managing multiple projects and priorities, with strong organizational and execution skills
Communicate clearly and confidently, both in writing and verbal settings
Demonstrate strong ownership and bring a thoughtful, empathetic leadership style