Relationship Manager
Mercury
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Salary
💰 $107,500 - $134,300 per year
About the role
- Serve as the first relationship contact for early-stage startups, ensuring an excellent onboarding and adoption experience.
- Help founders adopt Mercury’s core suite.
- Execute playbooks that ensure consistent engagement across a large portfolio of startups.
- Surface scaling opportunities to senior RMs and partner with them on strategic accounts.
- Collaborate with internal teams (Sales, Partnerships, Product) to provide feedback and improve founder experience.
Requirements
- 2–4 years in fintech, customer success, early-stage banking, or startup-facing account management.
- Experience working with founders or early-stage teams; comfort with ambiguity and speed.
- Strong communication skills and responsiveness across Slack, email, and in-person events.
- Ability to manage a large book of accounts with automation and playbooks.
- A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
Benefits
- base salary
- equity (stock options)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsresponsivenesscustomer-first mindsetprocess-driven mindsetability to manage accountscomfort with ambiguityeagerness to growcollaborationengagementstrategic thinking