Manage our SaaS application portfolio including vendor relationships, license optimization, contract negotiations, and lifecycle management across our entire technology stack
Oversee identity and access management through Okta, implementing authentication controls, managing user provisioning and deprovisioning, and ensuring proper access governance aligned with least privilege principles
Lead endpoint security and device management using Kolide and related tools, maintaining visibility across our device fleet, enforcing security configurations, and ensuring compliance with our security standards
Design and execute seamless IT onboarding and offboarding experiences that give new hires secure access to necessary tools from day one while ensuring departing employees are properly offboarded
Manage internal tech support operations, establishing service levels, triaging and resolving employee technology issues, and maintaining high satisfaction with IT support
Coordinate IT assessment management including internal audits, vendor security reviews, and remediation tracking to ensure IT operations meet regulatory and compliance requirements
Collaborate with Infrastructure, Information Security, and cross-functional teams to align employee technology needs with our AWS-based infrastructure and security requirements
Manage IT operations budget and make data-driven decisions about technology investments that balance employee productivity, cost efficiency, and security
Build and mentor an IT operations team as we scale, fostering a culture of service excellence and continuous improvement

Requirements

5-7+ years of experience in IT operations with at least 2-3 years in a management or team lead role
Deep expertise in SaaS application management, including vendor negotiation, license optimization, and lifecycle management
Strong experience with identity and access management platforms, particularly Okta, including user provisioning, SSO configuration, and access governance
Hands-on experience with modern endpoint management solutions like Kolide, Jamf, Intune, or similar tools, with a strong understanding of device security and zero-trust principles
Track record managing IT operations in fast-paced technology companies, ideally in regulated industries like financial services where security and compliance are paramount
Experience coordinating IT audits and assessments, tracking remediation efforts, and working within compliance frameworks (SOC 2, ISO 27001, or similar)
Excellent communication skills with the ability to provide executive-level support while efficiently resolving technical issues for employees at all levels
Strong vendor management capabilities and experience managing multiple SaaS vendor relationships simultaneously
Problem-solving approach that balances usability, security, and cost while maintaining a customer-service mindset
Comfort working autonomously, making decisions with incomplete information, and adapting to changing priorities in a dynamic environment

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS application managementidentity and access managementuser provisioningSSO configurationendpoint managementdevice securityIT auditsremediation trackingcompliance frameworksvendor negotiation

Soft Skills

communication skillsproblem-solvingcustomer-service mindsetteam leadershipservice excellenceadaptabilitydecision-makingcollaborationmentoringtriaging

Certifications

SOC 2ISO 27001