Mercury Insurance

Customer Support

• Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details.
• Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation.
• Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage.
• Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals.
• Address escalated concerns related to rate increases, policy changes, and other complex issues.
• Perform other assigned functions as needed.

Customer Support Specialist

SDET

• Develop Test Plans and Strategies: With the goal of minimizing production defects, assist in the creation and execution of basic test plans and strategies.
• Follow existing guidelines to document test scope, approach as well as estimation of time and resources for testing activities, under the guidance of more experienced engineers for small features within one functional area.
• Design and Execute Test Cases: Develop reproducible test cases and execute them based on simple software requirements.
• Perform functional, smoke, and basic regression tests, ensuring basic test coverage to reduce production defects.
• Perform Manual and Automated Testing: With the goal of minimizing production defects, conduct manual testing for exploratory and usability purposes.
• Execute and implement simple automated testing tasks under the guidance of senior engineers to develop automation skills.
• Documentations for Process and Bug Report: Create basic test cases, test results, and bug reports.
• Provide easy-to-follow test cases, concise reproducible steps in bug report and keep all reports and other documentation up to date for small sized features to ensure overall quality.
• Utilize the best practice to ensure overall quality.
• Cross-Functional Collaboration and Communication- Work with TPM/Engineers to ensure the clarity of simple product requirements and help ensure that defects are addressed so that the software meets basic functional and business needs for simple features in their team.
• Support and guide business stakeholders in User Acceptance Testing (UAT) activities.
• Identify obstacles to the progress of testing tasks and work with senior test engineers to resolve them within the testing team.
• Raise concerns and blockages to team leads and actively follow up on resolution.
• Begin to learn basic automation principles and assist with automated tests.

Test Engineer I

Claims Specialist

• Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner.
• Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned.

Property Claims Examiner II

• Develop Test Plans and Strategies: With the goal of minimizing production defects, lead the creation and execution of test plans and strategies, ensuring they are comprehensive, well-documented, and aligned with project goals.
• Assess and estimate time, resources, and effort required for testing activities, supporting project timelines and deliverables.
• Incorporate an automation-first approach to testing to maximize coverage and efficiency for medium sized features.
• Design and Create Test Cases: Design and create reproducible complex cross-functional test cases for a variety of test types, ensuring that all software requirements are covered comprehensively.
• Take ownership of end-to-end testing for complex projects and ensure effective execution.
• Perform Manual and Automated Testing: With the goal of minimizing production defects, lead both manual and automated testing efforts for multiple small features, ensuring high-quality coverage for all phases of testing.
• Collaborate with the team to continually improve automated testing practices and coverage.
• Documentations for Process and Bug Report: Take ownership of create complex test cases test results and bug reports with detailed analysis.
• Provide easy to follow test cases, concise reproducible steps in bug report and keep all report and other documentation up to date for large sized features to ensure overall quality.
• Communicate and enforce best practices and ensure overall quality.
• Cross-Functional Collaboration and Communication: Collaborate cross-functionally with engineers, product managers, and business stakeholders to ensure complex requirements clarity including upstream and downstream functional areas, accountable for all features meet quality standards and ensure software meets requirements across the product.
• Facilitate and guide UAT activities.
• Continuous Improvement: Implement and Drive Continuous Improvement Practices. Lead small process improvements initiatives and quality assurance practices in their medium-sized functional area.
• Use data and metrics to identify inefficiencies and propose solutions to enhance the overall testing process and software quality.

Senior Test Engineer

Product Manager

• Product Owner for cross-functional team for assigned states/products, working with relevant departments such as Claims, Underwriting, Sales/Marketing, Customer Service, IT and outside contacts, including agents, regulators and industry groups.
• Independently develops and executes action plans and strategic direction for assigned states and product lines.
• Key contributor to strategic direction for product lines.
• Sets pricing and enhance the offerings to position the product towards profitable growth in the marketplace.
• Ensures quality and accuracy of work; from Identification, Analysis, CBA, Implementation, Post Monitoring, and Cross Functional coordination/communication.
• Maintains alignment with national model (allowing for regulatory and market condition deviations) and implementation to ensure successful development of the entire product line(s).
• Accountable for product success in one or more assigned states/products.
• Product lines to include, but not limited to, Auto and Property.
• Recruits, manages, and develops Product Analysts and Assistant Product Managers.
• Other functions may be assigned.

Product Manager II

Product Analyst

• Monitor and analyze product performance (growth, profitability, mix, retention, and segment results) for assigned states and lines of business.
• Identify emerging issues, trends, and opportunities; recommend actions to improve loss ratio, growth, and mix.
• Use tools such as SQL/SAS/R/Python, Excel, and PowerBI/Hex, and rating/competitive tools to develop and validate datasets used for performance, pricing, and segmentation analysis and visualizations.
• Build and maintain repeatable analytics, dashboards, and tools (e.g., Excel, BI tools) to monitor key KPIs and support decision making.
• Support development of state and line business plans, including forecasts, production expectations, and performance targets.
• Support Actuarial and Product Managers in designing, testing, and implementing rating and product changes for assigned states.
• Prepare written summaries, presentations, and visualizations (charts, graphs, dashboards) that communicate key insights, recommended actions, and expected impacts.

Product Analyst II

Security Engineer

• Participates in the scoping and planning of annual compliance efforts
• Assess the existence and operating effectiveness of all in-scope controls
• Bring any control deficiency gaps to the attention of senior IT security personnel
• Tests any controls that have been added or remediated
• Produces testing result documentation
• Manage the daily/weekly/monthly/quarterly access control processes
• Participate in the Vendor Risk Assessment process, complete the initial/annual assessments, follow up with the vendor contacts in obtaining SOC reports, obtain clarifications for pending items.

IT Security Controls Specialist I

Attorney

• Support pre-trial litigation including case evaluation from initial file assignment through trial and post-trial procedures.
• Prepares necessary legal documentation, obtains and prepares pertinent defense information and advises clients and claims personnel on legal issues.
• Provides legal representation to insureds and the Company before courts, arbitration panels or administrative bodies relating to the defense of personal injury lawsuits.
• Effectively supervise and direct subordinate legal staff such as paralegals, secretaries, transcriptionists and support specialists in daily operations to ensure accurate and timely completion of assigned work.

Staff Attorney

• Serve as lead counsel on a sophisticated caseload of 1st- and 3rd-party personal injury matters.
• Manage files from initial assignment through post-trial motions, including bench and jury trials as well as binding arbitrations.
• Handle complex, high-exposure cases involving completed surgeries, alleged traumatic brain injuries, punitive damages, and other serious injuries with potential excess exposure.
• Accept file transfers on cases set for trial in the next 30-60 days.
• Mentor lesser experienced attorneys and perform other miscellaneous tasks to adequately defend the insured.

Senior Attorney

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner.
• Investigates Homeowner personal property losses by obtaining relevant loss information from insureds, vendors, witnesses, and other interested parties through the use of statements, policy reports, etc.
• Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction.
• This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.

Property Claims Specialist

Sales

• Analyzes, creates, and maintains data dashboards and other reports on Sales team goals and agency production using available BI tools; supports the development and administration of current and future Sales goals.
• Partners with Sales leaders to identify and resolve data issues, provide data support, and identify opportunities for process improvement; presents findings and recommendations to senior management.
• Trains and mentors less experienced data analysts and Sales development users on data, technology, processes, automation, and new data sources.
• Collaborates with management and colleagues to define reporting and analysis needs; develops project plans that outline business objectives, data scope, methodology, resources, and timelines; validates data accuracy and refines data-retrieval methods as needed; provides support to Sales leaders on data initiatives.
• Creates, monitors, audits, and analyzes reports on Sales rep goals, site visits, and agency performance to identify opportunities to improve results; prepares clear reports, graphs, and charts to communicate findings.
• Performs other related duties as assigned.

Sales Analyst III

Full-stack Engineer

• Write high-quality code for complex scenarios with good test coverage.
• Review and translate product requirements into robust designs to ensure high-quality distributed application systems that are modular, configurable, reusable, fast, effective, user-friendly, secure, compliant, scalable, and maintainable.
• Lead design and code reviews of multiple applications to ensure best practices, adherence to Mercury standards, and high quality.
• Lead the sprint team to deliver new or improved features, addressing any impediments to delivering high-quality solutions in the sprint backlog.
• Collaborate with other teams and stakeholders to ensure successful delivery of intended functionality.
• Mentor and provide technical guidance to other engineers on the team, fostering a culture of innovation and excellence within Mercury engineering.

Senior Software Engineer, Guidewire

Accounting Manager

• Lead, motivate, and develop a team of 21 across Payroll, Accounts Payable, and Vendor Administration.
• Build a culture of accountability, continuous improvement, and customer service.
• Oversee end-to-end Payroll operations for approximately 4,500 team members across 41 states.
• Ensure accurate and timely processing for exempt and non-exempt employees.
• Oversee calculation and payment of complex bonus and incentive payments.
• Lead an Accounts Payable function that processes approximately 1,200 invoices per month.
• Ensure accurate, timely payment processing, proper coding, and adherence to corporate policies.
• Oversee vendor terms, discount opportunities, and payment optimization.
• Oversee the Vendor Administration function responsible for onboarding and maintaining vendors.
• Manage a Payroll team, ensuring clear procedures and strong internal controls.
• Continuously assess processes, policies, and systems to identify and implement improvements.
• Ensure all activities comply with SOX, internal control frameworks, and relevant regulatory requirements.
• Serve as the primary operational point of contact for Controller, Finance leadership, HR, and vendors.

Senior Manager, Accounting Operations

Manager

• Develop and implement business strategies that will lead to the profitable growth of an assigned group of high-opportunity agencies.
• Regular interaction with executive leadership of large national and regional brokers, agency groups, and independent agencies.
• Facilitate sales growth through training, analytics, and presentation of data on a regular basis.
• Presents data, makes proposals, and recommends business solutions to executive leadership of internal and external customers.
• Collaborates with multiple internal departments to facilitate growth of assigned territory and promote overall corporate betterment.
• Builds a strong network of influence across assigned territory and in the larger assigned channel.
• Provides feedback and recommendations to management concerning market conditions, service levels and effectiveness of Company programs.
• Consistently assists management with special assignments outside of established responsibilities.
• Participates in advanced studies through seminars/courses to contribute and apply expanded knowledge.
• Assist with interviews and/or train newly hired employees as needed.
• Establishes path to achieve semi-annual/annual production goals while managing profitability.
• Reviews and monitors agent production reports, loss ratios, and holds performance discussions to improve and drive new business growth.
• Professionally represents Mercury at tradeshows, conventions, and other events.
• Interview and recruit agents for agency appointments.
• Analyzes and considers current business operations in order to develop a recommendation.

Strategic Accounts Manager

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner.
• Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Ability to perform field inspections at least 50% of work time. (company car provided)
• Ability to handle virtual claims.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction.