Mercos

Analyst

• Conduzir reuniões de Kickoff e acompanhamento, mergulhando no contexto operacional da conta para garantir que o Mercos resolva dores reais.
• Atuar com escuta ativa para entender as regras de negócio e parametrizar os sistemas, conectando a utilização prática ao sucesso financeiro de quem nos procura.
• Gerenciar as expectativas de todas as partes envolvidas (cliente, áreas internas e integrador do ERP), mantendo uma comunicação fluida e transparente para fortalecer a parceria.
• Monitorar de perto os indicadores de sucesso inicial (ativação e uso de funções-chave) para garantir que o cliente perceba valor rapidamente (Time to Value).
• Identificar sinais de desengajamento ou riscos de implantação e desenvolver planos de ação imediatos para reverter cenários de possível cancelamento.
• Conduzir treinamentos que inspirem confiança e garantam a adoção efetiva da plataforma pelas equipes que a utilizarão no dia a dia.
• Elaborar e assegurar o cumprimento do cronograma de implantação, orquestrando as etapas entre o time interno, o cliente e quem atua na integração (ERP).
• Manter o rigor na atualização do Salesforce, garantindo que o histórico de decisões, riscos e avanços do projeto estejam registrados para toda a Mercos.
• Colaborar com o squad para otimizar playbooks e processos, focando sempre em reduzir o tempo de projeto sem perder a qualidade da entrega.

Analista de Implantação

• Act in a consultative capacity to develop integration scopes, understanding client requirements and proposing appropriate, realistic technical solutions
• Collaborate with Business Managers on high-value accounts, providing technical support to advance commercial opportunities within the portfolio
• Participate in and lead meetings with clients, ERP partners and internal teams, mediating interests with technical clarity and business perspective
• Map clients' commercial processes to identify opportunities and anticipate technical challenges in integrations
• Negotiate scope, address technical objections and propose viable alternatives when the initially desired approach is not possible
• Support integrators with questions about integration mechanics, business rules and technical alternatives
• Analyze integration issues and work directly with partners or clients to resolve them, exploring alternative approaches before escalating to technical teams
• Document interactions and keep the CRM (Salesforce) up to date, ensuring visibility for all stakeholders
• Capture and record product improvement suggestions based on scope analyses and recurring requests
• Monitor project progress, KPIs and risks, keeping management informed
• Complete the mandatory development track for Mplayers and build your IDP (Individual Development Plan) through 1:1s with leadership

Integration Analyst

• Receive people who contact you asking for help (phone, email and chat) and seek to understand their needs beyond the reported issue
• Analyze the integration code between the ERP and Mercos, using a validation document to identify potential adjustments and inform the partner about necessary corrections
• Redirect financial requests and bug reports to the responsible squads (Finance and Application Support)
• Assist our customers with Mercos usability questions, understanding the customer’s context and how to connect their workflows to the system’s tools
• Participate in daily meetings (target tracking, course corrections and sharing successes) and weekly meetings (reviewing wins and losses)
• Actively engage in a collaborative learning environment, leading and participating in team training sessions
• Be responsible for your own development through your Individual Development Plan (IDP) and actively participate in follow-up / 1:1 meetings

Customer Service Analyst

Account Executive

• Represent Mercos at at least 2 trade shows per month across Brazil, actively working the aisles, booths, and networking areas.
• Identify and approach mid- and large-size decision-makers, performing quick qualification and high-impact demos onsite.
• Ensure leads are logged in the CRM in real time, maintaining organization even on high-intensity days.
• Manage the full sales cycle from the first contact at an event through contract closing (high-ticket).
• Operate in full sync with an internal sales partner. While you act in the field, you will have strategic support for funnel management, ensuring flawless execution and that shared targets are met.
• Execute structured, personalized post-event follow-ups, ensuring time-to-value (TTV) from the first contact.
• Conduct online demos and negotiation meetings with IT, Commercial, and Executive stakeholders.
• Work with area leadership to build the playbook for this operation.
• Serve as an internal consultant to validate what works at trade shows and what needs adjustment.
• Document processes and learnings to strategically scale this channel.

Analista de Implantação

Integration Analyst

Customer Service Analyst

Senior Outbound Sales Executive