Mercos

Account Executive

• Represent Mercos at an average of two trade shows per month across Brazil, actively working the aisles, booths and networking areas.
• Identify and approach decision-makers at mid and large organizations, performing quick qualification and delivering high-impact demos on site.
• Ensure real-time lead capture in the CRM, maintaining organization even on high-intensity days.
• Manage the full sales cycle: from initial contact at the event through to contract closing (high-ticket deals).
• Execute structured, personalized post-event follow-ups to ensure Time to Value from the first contact.
• Conduct online demos and negotiation meetings with IT, Sales and Executive stakeholders.
• Act as an internal consultant to validate what works at events and what needs adjustment.
• Document processes and learnings to help Mercos scale this channel strategically.

Sales Executive

Analyst

• Ensuring customer success means thinking long-term! More than just 'after-sales', our goal in having Customer Success Analysts is to have dedicated people who will closely support our customers, guiding them and helping them use the system correctly to ensure not only their retention but also their growth.
• Receive people who contact you asking for help (phone, email and chat) and seek to understand their needs beyond the immediate issue
• Analyze the lines of code of the integration between ERPs and Mercos, using a validation document to identify possible adjustments and inform the partner about necessary fixes
• Redirect financial requests and bug reports to the responsible squads (Finance and Application Support)
• Assist our clients with Mercos usability questions, aiming to understand the customer's situation and how to connect their setup to the system's tools
• Participate in daily meetings (goal tracking, course corrections, and sharing successes) and weekly meetings (review of mistakes and wins)
• Actively engage in a collaborative learning environment, leading and participating in team training sessions
• Be responsible for your own development through your Individual Development Plan (IDP), and actively participate in follow-up / 1:1 meetings

Customer Success Analyst

Marketing

• Plan, execute and monitor our presence at events and trade shows (pre-event, during-event and post-event strategies).
• Create and implement creative initiatives to generate demand at these events.
• Conduct ongoing analyses of competitors, market trends and customer behavior.
• Define strategic positioning for campaigns based on market data.
• Translate learnings into practical materials (Sales Enablement) to support the sales team.
• Manage brand reputation on platforms such as Reclame Aqui and Google My Business (listening and responding to the voice of the customer).
• Support PR strategies and monitor brand performance metrics.
• Ensure marketing guidelines are applied consistently across other areas of the company.

Sales Executive

Customer Success Analyst

Strategic Marketing Analyst – Mid-level