Mercos

Sales Development Rep

• Make outbound contacts (phone calls, emails, chat, WhatsApp) to prospect Brazilian manufacturers and distributors
• Engage in dialogue with commercial managers, IT managers and business owners about their sales operation and company realities
• Identify and qualify companies that fit Mercos' customer profile
• Generate interest in Mercos and create new opportunities for the sales team
• Develop and test new prospecting scripts and pitches
• Actively participate in team meetings
• Make effective use of the tools available for daily work (Salesforce, Google Workspace)
• Manage your own routine and tasks

SDR Analyst

Inside Sales

• Upon receiving the demo schedule, perform additional research beyond what the SDR provided about the client
• Map each client’s organization, identifying influencers and decision-makers we need to win over
• Tailor the presentation according to the client’s industry and needs, demonstrating that Mercos is the most qualified solution for these demands
• Conduct recurring follow-ups across the funnel and monitor when action is required for lost opportunities
• Close the sale and schedule the project kickoff meeting with the client
• Record all client interactions in the CRM (Salesforce)
• Actively collaborate with colleagues to find innovative ways to improve sales performance and consistently hit targets

Content Marketing Manager

• Plan and produce content that resonates with our audience and strengthens Mercos's presence on social media;
• Manage the strategy, creation, and distribution of episodes of Mercoscast, our videocast about B2B sales;
• Create strategic content for our blog, contributing to SEO, AIO and demand generation;
• Stay on top of content trends and digital behavior — and bring those ideas in-house.

Content Analyst

Analyst

• Create the project schedule.
• Plan project activities and ensure deliverables are completed on time.
• Manage the activities of all stakeholders involved in the project.
• Lead kickoff and project follow-up meetings.
• Drive the implementation process, issuing Mercos integration tokens for ERPs or assisting the client with data imports.
• Perform all necessary configurations and parameterizations together with the client so that Mercos meets the client's business rules.
• Conduct Mercos training sessions via Google Meet (or similar) with the client team.
• Demonstrate how our product can add value and solve our clients' problems.
• Collaborate with the team and peers to find innovative ways to improve client engagement with the system.
• Mitigate project risks by creating action plans to resolve potential issues.

Implementation Analyst

• Ensuring customer success means thinking long-term
• More than a "post-sale" role, our goal for Customer Support Analysts is to have dedicated people who will closely manage our customers, guiding them and helping them work correctly with the system
• Receive people who reach out for help (phone, email, and chat) and seek to understand their needs beyond the issue presented
• Analyze the integration code lines between the ERP and Mercos, using a validation document to check for possible adjustments and communicate with the partner about potential fixes
• Redirect financial requests and bug fixes to the responsible squads (Finance and Application Support)
• Assist our customers with Mercos usability questions, working to understand the customer's scenario and how to connect it to the system's tools
• Participate in daily meetings (goal tracking, course corrections, and sharing successes) and weekly meetings (reviewing mistakes and successes)
• Actively engage in a collaborative learning environment, leading and participating in team trainings
• Be responsible for your own development through your Individual Development Plan (PDI), and actively participate in follow-up/1:1 meetings

Customer Support Analyst

Customer Success Manager

• Organizar e padronizar processos, campos e regras do Salesforce, garantindo coerência entre objetos, campos, layouts e automações usados pelos diferentes times da empresa.
• Documentar fluxos, métricas e nomenclaturas para promover entendimento comum e reduzir divergências nos dados.
• Ajudar a identificar e mapear gargalos operacionais de processos que envolvem CRM e propor melhorias com foco em produtividade e qualidade de dados.
• Desenhar e implementar regras de negócio e automações (flows, validation rules, triggers simples)
• Gerenciar os projetos que envolvem desenvolvimento de SalesForce
• Apoiar a geração de relatórios e dashboards oficiais, dentro do SalesForce ou em ferramentas de DataViz externas
• Conduzir treinamentos e comunicados de mudança sobre atualizações no Salesforce e processos relacionados
• Acompanhar métricas de adoção e eficiência do CRM, propondo melhorias contínuas.
• Ajudar a conduzir a implementação de ferramentas que fazem interface com CRM

Especialista de Dados, CRM

DevOps Engineer

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