Account Manager
Ivy Energy
Job Level
Mid-LevelSenior
About the role
- Deliver outstanding 1st line customer support providing timely, accurate, and professional assistance.
- Guide customers through product usage and troubleshoot technical issues.
- Act as first point of contact and foster customer loyalty and gather feedback.
- Collaborate with internal teams to improve products and services.
- Handle multi-channel inquiries, prioritise workload, and document using Jira and other tools.
- Update self-help knowledge base articles and contribute to continuous improvement.
- Report to the Team Lead; work with colleagues across Netherlands, Denmark, and Norway.
Requirements
- Experience in a customer service or help desk role.
- Professional-level fluency in both written and spoken Danish and English.
- Strong technical aptitude and problem-solving skills.
- Preferred: Experience supporting public sector customers.
- Preferred: Basic knowledge of procurement processes.
- Preferred: Work experience within a SaaS environment.
