Mercafacil

DevOps Engineer

• Garantir junto ao time de engenharia uma infraestrutura moderna e eficiente para entregar aplicações de qualidade aos nossos clientes.
• Trabalhar para evoluir e inovar continuamente a infraestrutura, implementar processos automatizados, além de monitorar e garantir a disponibilidade e segurança do ambiente de produção.
• Aumentar a eficiência do tempo de engenharia e reduzir o tempo de entrega de novas funcionalidades para os nossos clientes.
• Administrar a infraestrutura na Google Cloud Platform
• Evoluir infraestrutura via Terraform
• Evoluir pipelines via Jenkins, Cloud Build e Github Actions
• Manter stack de monitoramento (Grafana)
• Manter clusters Kubernetes - GKE
• Manter CloudFlare - ZTNA, DNS, Workers e Pages
• Gerenciar servidores e serviços dos bancos de dados SQL e NoSQL clusterizados

SRE Senior

Software Engineer

• Provide technical leadership for the development of complex systems, making strategic decisions that directly affect project architecture and scalability.
• Serve as a technical reference for the team, guiding and mentoring less experienced developers, promoting development best practices and ensuring code quality.
• Anticipate and resolve critical issues, optimize processes, propose technological innovations, and align technical solutions with the company's business goals.
• Work on the most complex and challenging tasks, developing advanced features and implementing high-impact solutions for the project.
• Mentor and support less experienced developers, providing constructive feedback and assisting in resolving technical problems.
• Participate in designing the application architecture.
• Conduct code reviews.
• Identify and resolve advanced performance issues.
• Ensure security best practices are followed and implement measures to protect the application and user data.

Senior Mobile Developer – React Native

Sales

• Your mission is to act as a strategic retail specialist, helping clients see that the true value of a supermarket isn’t only on the shelves but in the data about who buys. As a Mid-level Sales Consultant, you will be responsible for conducting deep diagnostics and challenging the retail status quo, demonstrating how our Artificial Intelligence predicts behaviors and prevents customer churn, among many other capabilities.
• Convert Leads into Partners: You will take over from the Pre-sales team and lead strategic meetings to close new contracts and generate recurring revenue (NMRR).
• Act as a Strategic Consultant: No product pushing—you will dive into retailers’ needs and design tailored proposals that address real pain points.
• Master Complex Negotiations: From first contact to final agreement, you will orchestrate high-level negotiations using psychological triggers and techniques such as SPIN and BANT.
• Manage Your Sales Funnel: You will have full control of your sales cycle in the CRM, ensuring the process is agile, efficient, and conversion-focused.
• Hit Targets and Celebrate Wins: Tracking is constant—you will monitor daily, monthly, and quarterly goals with a strong focus on overachievement.
• Collaborate with the Ecosystem: You will work closely with other areas of Mercafácil to ensure the solution delivered to the client is integrated and backed by top-tier support.

Sales Consultant (Mid-level)

• Generate NMRR (New Recurring Revenue - NMRR)!
• Close high-impact deals: Lead complex negotiations and present proposals that impress clients.
• Be strategic: Apply sales strategies tailored to the fast-moving retail environment.
• True consultancy: Understand customers' pain points and offer the right solution to maximize their satisfaction.
• Master the funnel: Monitor your sales cycle and ensure no process stalls.
• Turn leads into partners: Run strategic meetings to close new contracts and generate recurring revenue (NMRR).
• Act as a strategic consultant: Design customized proposals that address real problems.
• Master complex negotiations: Use sales triggers and techniques such as SPIN and BANT.
• Manage your sales funnel: Ensure the process is agile, efficient, and conversion-focused.
• Hit targets and celebrate wins: Track your daily, monthly, and quarterly goals with a relentless focus on exceeding them.

Junior Sales Consultant

Project Manager

• Your mission will be to be the key person ensuring that our new clients—food retail businesses of all sizes—have an excellent implementation experience.
• In this role, you will lead the implementation project for our products, ensuring the systems meet each client's requirements and that integrations with partner ERPs are successful.
• Lead the Kick-off: Be the first technical point of contact with the client to start the implementation project.
• Manage the Project: Schedule and facilitate regular alignment and follow-up meetings, ensuring the client is always aware of the next steps.
• Analyze and Plan: Identify each client's profile and needs to anticipate project scope, foresee potential challenges, and ensure smooth delivery.
• Document and Record: Keep all records and project progress up to date in our internal tools (such as Jira), following Mercafacil's quality standards.
• Collaborate and Integrate: Continuously interact with Mercafacil's partner areas (Development, Support, Sales, Customer Success) to ensure project delivery on time and with the highest quality.

Junior Implementation Analyst – Project Management

Customer Support

• Your mission is to ensure the "magic" happens at the point of sale (POS).
• You will be responsible for operationalizing, monitoring, and ensuring the success of manufacturers' promotional campaigns within large retail chains.
• The challenge is to balance fast, solution-oriented support with an analytical and process-driven mindset to process offers and produce value-driving reports for management.
• Primary Point of Contact: Act as the main support reference for both retail and manufacturer teams, ensuring quick response times.
• Offer Operations: Receive, validate, and process promotional operations in the platform. This includes creating and adjusting campaigns and validating acceptance with the retail chains.
• Store Support (Level 0): Serve as first-line support for the retail network. You will diagnose and resolve incidents such as: promotion not appearing at the POS, price discrepancies, or EAN issues.
• Diagnosis and Escalation: Perform initial technical triage. If the issue is complex, you will escalate to Level 1 and follow the ticket through to final resolution, keeping the store informed.
• Performance Monitoring: Monitor daily whether promotions are running as intended, acting proactively to prevent execution failures at checkout.
• Intelligence and Reporting: Prepare and present monthly reports (KPIs, sales performance, execution) that demonstrate the value delivered to both manufacturers and retailers.
• Expansion and Training: Support the onboarding of new stores in the chain and, when needed, provide refresher training on the platform for store teams.

Customer Success Analyst – Operations and Major Accounts Focus

Public Relations

• Conduct active prospecting with a focus on outbound phone calls;
• Schedule meetings and hand over qualified leads to the Account Executive (AE);
• Record and update all interactions daily in the CRM and tracking spreadsheets;
• Organize daily work routines and define outreach strategies to maximize results;
• Participate in bench sessions and team knowledge-sharing to drive continuous learning and performance improvement;
• Continuously develop public speaking and refine the sales pitch, applying methodologies such as SPIN Selling in approaches.

Pre-Sales Consultant (Mid-level)

Support Engineer

• Provide efficient support to users, handling tickets and requests related to system failures.
• Resolve basic hardware and software issues, such as installing applications, configuring devices, and diagnosing common errors.
• Identify when an issue requires escalation to a higher support level and follow established procedures and protocols for escalation and resolution, ensuring service continuity and proper system functioning.
• Handle first-level helpdesk tickets via chat, WhatsApp, and email.
• Perform remote access sessions with clients when necessary.
• Analyze tickets and apply the necessary actions until they are resolved and closed.
• Monitor compliance with SLAs.
• Install and configure software (e.g., VPN, Friday).
• Read documentation and search knowledge bases effectively.
• Provide support in an on-call/shift model.

Technical Support Analyst – Junior

Systems Engineer

• This role is responsible for interacting with partners to perform integrations between Mercafacil and external systems.
• Interact with partners and clients to control, correct, and monitor existing integrations, resolving issues and inconsistencies observed during operations, and supporting internal teams in monitoring and ensuring integration and project quality.
• Monitor the development, testing, and validation of integrations together with stakeholders.
• Understand project requirements and ensure that stipulated criteria are met.
• Manage test environments to validate new integrations and verify that transacted data matches expectations.
• Consistently document and detail projects for internal knowledge sharing.
• Troubleshoot technical issues during project execution.
• Monitor integrations by performing comprehensive analysis between the database and transacted information.
• Analyze logs and monitor observability dashboards.
• Execute deployment procedures for the solution in the client's environment.