Mendocino Farms

Operations

• Support catering and off-premise execution standards across all locations, ensuring quality, accuracy, timeliness, and brand consistency
• Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols
• Collaborate with Culinary, Finance, and Marketing on menu innovation execution
• Support the execution process and rollout for launching hot catering, including packaging solutions, timing standards, and in-store processes to ensure food travels and presents well
• Build and maintain a scalable playbook for multi-channel fulfillment, including in-store pickup, delivery, Delivery Service Providers (DSPs), and courier models
• Partner with Field Leadership to implement scalable systems for order management, delivery execution, and issue resolution
• Identify high-impact, low-to-medium effort operational improvements that unlock scale and reduce store-level friction
• Serve as the operational subject matter expert for catering and off-premise tools, workflows, and platforms
• Partner with Technology on testing, rollout, and adoption of new tools and integrations
• Manage delivery maps, including shifting delivery zones as needed to balance demand, protect operations, and maintain service standards
• Monitor DSP performance to ensure on-time delivery, fulfillment accuracy, and service level adherence
• Support driver issue management, including complaints, escalations, and resolutions
• Vet operational requirement of potential third-party marketplaces or delivery partners
• Collaborate on operational testing and deployment of new marketplace initiatives such as LTOs, bundles, or channel-specific offerings, in partnership with Marketing
• Collaborate with Training to maintain onboarding and learning and development tools for Catering Specialists and store teams
• Support field leaders with clear expectations, playbooks, and escalation paths for catering and off-premise execution
• Support consistent execution through clear documentation, job aids, and ongoing process reinforcement
• Evaluate and refine the current in-restaurant catering support model to improve execution, capacity, and accountability
• Monitor operational and delivery KPIs tied to accuracy, timeliness, defects, and guest issues
• Partner with Guest Relations to identify recurring challenges and lead root-cause analysis and resolution
• Continuously refine processes based on performance data, guest feedback, and field insights

Catering Manager – Off-Premise Operations

• Job Title: Director of Culinary R&D
• Reports to: Chief Operations Officer
• Lead menu innovation and product development at Mendo, ensuring that new items reflect brand values and delight guests.
• Research, develop, and test new menu items that align with Mendo’s food philosophy and brand strategy.
• Collaborate with R&D Chef to refine recipes for operational execution at scale.
• Analyze guest feedback, sales data, and market trends to inform culinary innovation.
• Plan and coordinate internal and external tastings, ensuring structured feedback loops.
• Work closely with Marketing, Operations, and Supply Chain to ensure smooth menu launches.

Director of Culinary Operations

• Research, develop, and test new menu items that align with Mendo’s food philosophy and brand strategy.
• Collaborate with our R&D Chef to refine recipes, ensuring they are operationally executable at scale.
• Analyze guest feedback, sales data, and market trends to inform culinary innovation.
• Work with Marketing to conduct guest panels, surveys, and competitive analysis.
• Plan and coordinate internal and external tastings, ensuring structured feedback loops.
• Partner with Operations to test and refine new products in select stores before system-wide rollout.
• Develop a long-term menu innovation roadmap aligned with business goals.
• Manage the R&D budget, balancing cost-effectiveness with innovation.

Marketing

• Own and actively maintain brand voice, visual identity guidelines, and creative standards across all digital channels: social, email, digital display, and owned web assets.
• Write and own creative briefs for all channel campaigns; serve as the day-to-day creative approver for assets produced by internal teams, agencies, and freelancers.
• Partner with the CRM Manager on creative direction and asset delivery for email and automation programs: not execution, but ensuring every touchpoint looks and sounds like us.
• Lead social strategy and content planning across Instagram (primary), TikTok, and Facebook with a platform-native POV.
• Stay genuinely current on platform trends, creator culture, sounds, and formats to convert them into timely, on-brand content quickly.
• Shoot and edit short-form video and visual assets (iPhone/DSLR, vertical-first); produce content hands-on when needed and direct freelancers and creators when not.
• Manage and grow our UGC sourcing, asset library governance, post scheduling, and community management, including brand reputation monitoring and crisis escalation protocol.
• Partner with paid media to identify organic content worth amplifying; inform boosting decisions with performance data.
• Work closely with our influencer agency as a strategic partner, not just a client; push for the right creators, the right briefs, and the right measurement frameworks.
• Coordinate with PR agency for brand moments, menu launches, openings, and activations: manage agency relationships, approve press materials, and represent the brand at key events.
• Attend activations and content days for on-site direction and asset capture.
• Own the integrated content calendar that spans social and PR ensuring campaigns are coordinated, sequenced, on-brand and in line with our greater brand strategy.
• Lead quarterly channel planning with the Director of Brand; bring a cross-channel lens to seasonal campaigns, LTOs, and brand moments.
• Identify channel gaps and opportunities; make the case for where and how we should show up.
• Own weekly and monthly performance reporting across social, influencer, and PR; translate data into actionable creative and channel recommendations.
• Track influencer and PR campaign performance against agreed KPIs; build a reporting rhythm that demonstrates ROI.
• Use analytics to sharpen creative judgment; know what's working, why it's working, and what to do next.
• Manage freelance creators, photographers, and production vendors; oversee project budgets and timelines.
• Maintain a productive working relationship with all agency partners (influencer, paid, PR); consolidate learnings and hold partners accountable to brand standards.

Integrated Marketing Manager

Manager

• Manage and oversee the organization’s Human Resources Information Systems (HRIS), ensuring system functionality, reliability, and data integrity.
• Serve as the primary administrator and subject matter expert for HR technology platforms, including configuration, maintenance, troubleshooting, and optimization.
• Lead HRIS projects, including system implementations, upgrades, enhancements, testing, and integrations with internal and external systems.
• Partner with other People Departments, IT, Operations, Finance, and business leaders to identify system needs, improve processes, and support operational efficiencies.
• Develop, maintain, and analyze people reports, dashboards, metrics, and workforce analytics to support strategic decision-making, compliance, pre-litigation and litigation matters.
• Ensure accuracy, security, and confidentiality of team member data in compliance with company policies and applicable regulations.
• Manage system permissions, workflows, business processes, and user access controls.
• Oversee data audits, validation processes, and issue resolution to maintain high levels of data quality and compliance.
• Evaluate current HR processes and recommend system enhancements or automation opportunities to improve the employee and manager experience.
• Create and maintain system documentation, standard operating procedures, and training materials.
• Provide HRIS training and support to HR team members, managers, and end users.
• Manage relationships with HR technology vendors and third-party partners, including issue escalation and service review discussions.
• Monitor industry trends, HR technology advancements, and best practices to recommend continuous improvements.
• Support compliance reporting and audits related to HR data, employment regulations, and internal governance requirements.

HRIS Manager

Financial Planning and Analysis

• Lead the company's annual budgeting process by partnering cross-functionally to develop accurate, actionable financial plans
• Serve as a trusted thought partner to the VP of Finance with the autonomy to independently lead planning cycles, executive reporting and cross functional initiatives
• Own the quarterly forecasting process, including consolidated P&L, balance sheet, and cash flow projections
• Develop and maintain the company's long-range financial plan to support strategic decision-making
• Partner with department leaders to develop G&A budgets, evaluate spending trends, and identify opportunities to improve efficiency
• Build sophisticated financial models, scenario analyses, and business cases to support strategic initiatives and executive decision-making
• Partner with Development and Real Estate teams on CapEx planning and return on investment evaluations for new locations
• Lead monthly consolidated variance analysis across revenue, G&A, EBITDA, CapEx, and cash flow, identifying key forecast-to-actual drivers and emerging risks
• Prepare executive reporting packages, Board of Directors materials, and presentations that communicate financial performance and strategic recommendations
• Respond to requests from private equity partners, lenders, and executive leadership with timely, thoughtful financial analyses
• Own enterprise cash flow forecasting and liquidity analysis
• Drive the development and optimization of Power BI dashboards and executive reporting tools
• Partner closely with Accounting to improve forecast accuracy, reporting quality, and financial planning processes
• Establish scalable FP&A processes and best practices that support the company's continued growth
• Continuously identify opportunities to automate reporting, improve planning processes, and enhance the overall finance function
• Mentor and develop junior members of the Finance team while fostering a culture of collaboration, accountability, and continuous improvement
• Embody a "Get Better Every Day" mindset by continually improving the quality, efficiency, and impact of financial planning and analysis

Manager, Corporate FP&A

• Build, maintain, and enhance complex financial models to support budgeting, forecasting, long-range planning, and ad hoc analyses
• Support the annual budget and quarterly forecast processes by developing and maintaining planning models, proposing forecasting methodologies, consolidating submissions, and validating financial inputs
• Prepare monthly variance analyses by identifying key forecast-to-actual drivers across revenue, G&A, EBITDA, CapEx, and cash flow
• Maintain and continuously enhance the company's long-range planning model and supporting schedules to improve functionality and scalability
• Prepare recurring executive reporting packages and financial presentations for senior leadership
• Partner with Accounting during month-end close to understand financial variances, improve forecast accuracy, and continuously refine planning assumptions for next cycle
• Support the development, testing, and maintenance of Power BI dashboards and standardized financial reporting
• Perform financial modeling and scenario analyses to evaluate strategic initiatives and support executive decision-making
• Respond to ad hoc financial analyses and reporting requests from Finance and executive leadership
• Continuously identify opportunities to improve financial models, automate reporting, and increase the efficiency of FP&A processes
• Develop and maintain documentation and standard operating procedures for key financial models to improve consistency, scalability, and long-term sustainability
• Embody a "Get Better Every Day" mindset by continually improving the quality, efficiency, and accuracy of financial planning and analysis

Catering Manager – Off-Premise Operations

Director of Culinary Operations

Director of Culinary Operations

Integrated Marketing Manager

HRIS Manager

Manager, Corporate FP&A

Corporate FP&A Analyst