Catering Manager – Off-Premise Operations

Mendocino Farms

Manager overseeing off-premise catering and operations at Mendocino Farms. Ensuring operational execution and quality standards for catering across multi-unit locations.

Posted 7/28/2026full-timePlano • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in multi-unit restaurant operations with a focus on catering and off-premise execution, ensuring quality and efficiency through strong process design and cross-functional collaboration.

Highest-signal resume keywords

Multi-Unit Restaurant OperationsCatering ManagementProcess DesignCross-Functional CollaborationThird-Party Delivery Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational StandardsSOP ManagementMenu Innovation ExecutionDelivery ManagementKPI MonitoringRoot-Cause AnalysisOperational ImprovementPackaging SolutionsWorkflow OptimizationIssue Resolution

Soft Skills

Problem-SolvingInfluencing Without AuthorityPassion for Hospitality

Tools & Technologies

Catering ToolsDelivery Service ProvidersOperational PlatformsOnboarding Tools

Industry Keywords

CateringOff-Premise ExecutionRestaurant OperationsGuest RelationsOperational Excellence

About the role

Key responsibilities & impact

Support catering and off-premise execution standards across all locations, ensuring quality, accuracy, timeliness, and brand consistency
Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols
Collaborate with Culinary, Finance, and Marketing on menu innovation execution
Support the execution process and rollout for launching hot catering, including packaging solutions, timing standards, and in-store processes to ensure food travels and presents well
Build and maintain a scalable playbook for multi-channel fulfillment, including in-store pickup, delivery, Delivery Service Providers (DSPs), and courier models
Partner with Field Leadership to implement scalable systems for order management, delivery execution, and issue resolution
Identify high-impact, low-to-medium effort operational improvements that unlock scale and reduce store-level friction
Serve as the operational subject matter expert for catering and off-premise tools, workflows, and platforms
Partner with Technology on testing, rollout, and adoption of new tools and integrations
Manage delivery maps, including shifting delivery zones as needed to balance demand, protect operations, and maintain service standards
Monitor DSP performance to ensure on-time delivery, fulfillment accuracy, and service level adherence
Support driver issue management, including complaints, escalations, and resolutions
Vet operational requirement of potential third-party marketplaces or delivery partners
Collaborate on operational testing and deployment of new marketplace initiatives such as LTOs, bundles, or channel-specific offerings, in partnership with Marketing
Collaborate with Training to maintain onboarding and learning and development tools for Catering Specialists and store teams
Support field leaders with clear expectations, playbooks, and escalation paths for catering and off-premise execution
Support consistent execution through clear documentation, job aids, and ongoing process reinforcement
Evaluate and refine the current in-restaurant catering support model to improve execution, capacity, and accountability
Monitor operational and delivery KPIs tied to accuracy, timeliness, defects, and guest issues
Partner with Guest Relations to identify recurring challenges and lead root-cause analysis and resolution
Continuously refine processes based on performance data, guest feedback, and field insights

Requirements

What you’ll need

3+ years of multi-unit restaurant operations experience with catering or off-premise ownership
Deep understanding of restaurant execution and operational realities
Strong process design, prioritization, and problem-solving skills
Ability to work cross-functionally and influence field teams without direct authority
Experience working with third-party delivery platforms
Passion for hospitality and operational excellence
Must be able to travel up to 10% of the time including local travel as well as out of state to new store openings and meetings

Benefits

Comp & perks

Competitive Salary
Annual Bonus
Meal Privileges—because food should make people feel good!
Comprehensive Health Benefits & 401k Plan with Company Match
Paid Vacation to recharge and fuel your best self