Monitor customer accounts and follow up on overdue balances
Liaise with customers and internal departments to ensure payment efficiency
Reconcile customer accounts to resolve queries, interacting with Customer Support to process any billing amendments if required
Ensure Megaport collection process is applied and adhered to in relation to overdue accounts
Maintain strong working relationships with internal and external stakeholders
Support Accounts Receivable Officer with bank receipting and bill runs
Other finance and administrative duties as required
Requirements
5+ years experience in a similar role in the Accounts Receivable/ Collections space.
Intermediate Excel skills
ERP Experience, particularly Microsoft Dynamics is an advantage
Comfortable working in a fully remote environment and flexibly engaging with a global team across multiple time zones, including meetings with the Brisbane team as needed.
Demonstrated experience in receivables management, collections and debt recovery
Understanding of US Insolvency and Bankruptcy rules and procedures
Strong attention to detail
Knowledge of Local, State and Federal Taxation rules will be advantageous
Commitment to providing excellence in customer service both internally and externally
Ability to work in a fast-paced, dynamic environment, multitask and meet tight reporting deadlines.
Experience in a multi-currency environment would be advantageous