MedZed

Director

• IT Vendor Management: Day-to-day relationship and performance management across our IT vendor portfolio.
• Track contractual obligations and entitlements; validate invoices against usage.
• Lead periodic business reviews and manage renewals, expansions, and exits.
• External IT Support Oversight: Serve as the internal owner of our outsourced IT support function.
• Set performance expectations, monitor SLA adherence, and review ticket quality and resolution times.
• Escalate and course-correct when service standards aren't met.
• Process Gap Identification & Remediation: Systematically review technology-adjacent processes: onboarding/offboarding, access provisioning, change management, incident response.
• Identify gaps that create security, regulatory, or operational risk.
• Standardization & Automation: Identify opportunities to standardize repeating workflows and automate manual effort.
• Drive remediation in partnership with relevant business owners.
• Enterprise Partnership: Partner with product and operations to optimize device and software usage in the field.
• IT Security: Maintain baseline security hygiene and partner with our managed security provider (DeepSeas) to monitor threat posture.

Director of Technology

People Operations

• Design and execute an enterprise people strategy aligned to MedZed’s growth objectives and value-based care model
• Partner with the CEO and ELT to translate business strategy into workforce capabilities and organizational design
• Ensure people strategy supports both short-term execution and long-term sustainability
• Serve as executive owner of culture, values, and employee experience
• Establish and maintain a measurable culture framework with eNPS as a core enterprise KPI
• Use eNPS and engagement data to identify risks, leadership gaps, and trends
• Partner with leaders to convert insights into action
• Own enterprise learning and development strategy across leadership, management, and functional capability building
• Aligning L&D programs to MedZed’s business priorities, workforce needs, and performance expectations
• Lead enterprise workforce planning across field and corporate teams
• Coach executives and senior leaders on people leadership and accountability
• Own people’s analytics strategy and oversee HRIS systems, data integrity, and reporting

Chief People Officer

Account Manager

• Meet performance metrics, goals, and deadlines for their team while motivating them to achieve and exceed goals.
• Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews as well as tracking individual productivity, growth, member engagement, quality of care and graduation.
• Engage with community-based organizations, health plans, and other partners.
• Provide ongoing virtual and field-based coaching and development to the field team.
• Provide resources related to community-based opportunities with the Community Impact Partnership Program (CIPP) Director.
• Advise Community Health Navigators on how to create Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with achievable interventions and how to overcome barriers and objections with members.
• Problem solve issues raised by CHNs in an initiative-taking, creative manner.
• Support program expansion, staffing needs, and operational enhancements.
• Hire, manage and coach staff.
• Manage Profit and Loss for the territory.
• Ensure timely review and approval of payroll, expenses, and other compliance requirements within territory.

ECM Territory Manager

Product Manager

• Own 2-4 major features or enhancements at a time, from initial concept through live adoption.
• Work with operations leaders, clinical staff, and field teams to scope requirements and understand the real problem.
• Build business cases that connect features to our strategic goals (scale, productivity, quality, visibility)
• Write clear, detailed user stories that developers can build from
• Be the point of reference when developers have questions about requirements, edge cases, or "what should happen when..."
• Design and execute communication plans so users know what is changing and why.
• Ensure training materials are built, and deployment plans work for field staff with a broad range of user skills and digital literacy.
• Monitor adoption after launch and iterate based on what is happening in the field.
• Use data to inform decisions about what to build, how to prioritize, and whether features are working.
• Partner with our Product Analyst to troubleshoot issues and gather user feedback.
• Manage relationships with outsourced development teams and hold them accountable to deadlines.