MedZed

Chief Operating Officer

• The COO is the integrator and translator of our strategic vision into daily practice.
• Blend operational curiosity, critical thinking, a relentless drive for metrics-driven, technology-enabled operational excellence and hands-on execution skills.
• Bring together and align multiple stakeholders with varying perspectives, and goals into a cohesive operation that maximizes our impact on the organizations and communities we serve.
• Lead the business functions and is responsible for providing operational leadership, management and coordination across departments and identifies opportunities to enhance the access and care provided to members across programs.
• Optimize growth, mitigate risk, ensure compliance, and maximize profitability.
• Build and maintain relationships internally and externally.
• Motivate a multi-disciplinary team with a common goal of delivering extraordinary care to our members.
• Instill a culture that takes pride in providing extraordinary care to our members that results in reduced ED and inpatient utilization.
• Analyze financial and operating reports, forecast future performance, and make data-driven operational decisions that maximize top line growth and profitability while leading with the delivery of extraordinary member care.
• Work with other members of senior leadership, instill product management discipline linking contracts, financial modeling, data management, operating software, internal metrics and external reporting.

Data Analyst

• Build and Own the Analytics Products
• Design, build, and maintain the curated data sources, dashboards, and reports that drive operational decision-making across our programs.
• Own each product end to end — from requirements through building, documentation, training, and ongoing enhancement.
• Write the SQL and Shape the Data Model
• Develop, optimize, and maintain SQL against our cloud data environment.
• Partner with data engineering to expose the data you need, and contribute to a sustainable, well-structured analytical layer.
• Articulate data requirements clearly and build for performance and reuse.
• Automate Recurring Reporting
• Build and maintain Python-based reporting pipelines for recurring operational, compliance, and quality deliverables.
• Validate rigorously — reconcile numbers to source, QA before release, and stand behind the figures you publish.
• Document, Train, and Maintain
• Produce clear documentation for the data sources and dashboards you build.
• Train and enable the people who use them.
• Maintain a prioritized backlog of enhancement requests and re-prioritize as the business needs shift.

Director

• IT Vendor Management: Day-to-day relationship and performance management across our IT vendor portfolio.
• Track contractual obligations and entitlements; validate invoices against usage.
• Lead periodic business reviews and manage renewals, expansions, and exits.
• External IT Support Oversight: Serve as the internal owner of our outsourced IT support function.
• Set performance expectations, monitor SLA adherence, and review ticket quality and resolution times.
• Escalate and course-correct when service standards aren't met.
• Process Gap Identification & Remediation: Systematically review technology-adjacent processes: onboarding/offboarding, access provisioning, change management, incident response.
• Identify gaps that create security, regulatory, or operational risk.
• Standardization & Automation: Identify opportunities to standardize repeating workflows and automate manual effort.
• Drive remediation in partnership with relevant business owners.
• Enterprise Partnership: Partner with product and operations to optimize device and software usage in the field.
• IT Security: Maintain baseline security hygiene and partner with our managed security provider (DeepSeas) to monitor threat posture.

Director of Technology

People Operations

• Design and execute an enterprise people strategy aligned to MedZed’s growth objectives and value-based care model
• Partner with the CEO and ELT to translate business strategy into workforce capabilities and organizational design
• Ensure people strategy supports both short-term execution and long-term sustainability
• Serve as executive owner of culture, values, and employee experience
• Establish and maintain a measurable culture framework with eNPS as a core enterprise KPI
• Use eNPS and engagement data to identify risks, leadership gaps, and trends
• Partner with leaders to convert insights into action
• Own enterprise learning and development strategy across leadership, management, and functional capability building
• Aligning L&D programs to MedZed’s business priorities, workforce needs, and performance expectations
• Lead enterprise workforce planning across field and corporate teams
• Coach executives and senior leaders on people leadership and accountability
• Own people’s analytics strategy and oversee HRIS systems, data integrity, and reporting

Chief Operating Officer

Data Analyst

Director of Technology

Chief People Officer