Director of Technology

MedZed

Director of Technology responsible for IT vendor management and operational execution in a healthcare setting. Ensuring technology supports high-quality care for Medicaid members, improving outcomes and reducing costs.

Posted 5/29/2026full-timeRemote • California, Colorado, Florida, Idaho, Kansas, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, New Jersey, North Carolina, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesLead💰 $150,000 - $175,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT vendor managementcontractual obligations trackingSLA monitoringincident responseaccess managementendpoint controlsprocess standardizationautomationvendor negotiationtechnology operations

Soft Skills

leadershipsupervisory experienceprocess orientationstrategic thinkingrelationship managementproblem-solvingcommunicationperformance managementcollaborationadaptability

Tools & Technologies

DeepSeasoutsourced IT supportticketing systemscontract management systemsvendor management systemssecurity monitoring toolsworkflow automation toolscompliance management toolsIT service management toolsperformance tracking tools

Certifications & Qualifications

Bachelor's degreeHIPAA complianceSOC 2 compliance

Industry Keywords

IT managementtechnology operationshealthcare compliancesecurity hygienerisk managementvendor accountabilitybusiness reviewsrenewalsexpansionsoutsourced IT providers

About the role

Key responsibilities & impact

IT Vendor Management: Day-to-day relationship and performance management across our IT vendor portfolio.
Track contractual obligations and entitlements; validate invoices against usage.
Lead periodic business reviews and manage renewals, expansions, and exits.
External IT Support Oversight: Serve as the internal owner of our outsourced IT support function.
Set performance expectations, monitor SLA adherence, and review ticket quality and resolution times.
Escalate and course-correct when service standards aren't met.
Process Gap Identification & Remediation: Systematically review technology-adjacent processes: onboarding/offboarding, access provisioning, change management, incident response.
Identify gaps that create security, regulatory, or operational risk.
Standardization & Automation: Identify opportunities to standardize repeating workflows and automate manual effort.
Drive remediation in partnership with relevant business owners.
Enterprise Partnership: Partner with product and operations to optimize device and software usage in the field.
IT Security: Maintain baseline security hygiene and partner with our managed security provider (DeepSeas) to monitor threat posture.

Requirements

What you’ll need

Bachelor's degree required.
4–8 years in IT management, technology operations, or engineering management.
At least 4 of those years spent being hands-on, not just management.
Leadership and supervisory experience managing IT Specialists.
Demonstrated experience managing outsourced IT providers and holding vendors accountable to SLAs.
Working knowledge of IT security fundamentals: access management, endpoint controls, incident response, and security vendor oversight.
Familiarity with compliance frameworks relevant to healthcare (HIPAA, SOC 2) is a plus.
Comfort with contract review, license management, and vendor negotiation.
Strong process orientation – you document gaps, build standards, and close loops.
Ability to move between operational detail and strategic context.

Benefits

Comp & perks

Competitive salary and benefits
Remote-first work environment
High-impact role with direct visibility to executive leadership and PE investors
Opportunity to shape how technology scales a mission-driven healthcare organization.
A product and technology team that is building something meaningful.