Senior Instructional Designer
USAA
Senior Technical Training Specialist
Medtronic
full-time
Posted on:
Location Type: Hybrid
Location: Lafayette • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $84,800 - $127,200 per year
Job Level
Senior
About the role
- Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
- Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
- Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
- Prepare Instructor Guides and certified instructor program on new/revised curricula and materials, on a global basis.
- Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
- Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
- Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
- Provide timely evaluation and feedback to trainees and their managers/supervisors.
- Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
- Coordinate continuous training opportunities for the global Field service team.
- Duties include review of newly released/updated repair procedures.
- Provide feedback from training into new and sustaining projects as appropriate.
- Conduct training courses at different skill levels and audiences in varied locations as needed.
- Manage course preparations and facility set up as needed.
- Conduct training for new product introductions and/or software releases.
- Ensure proper training attendance is documented and updated in proper locations per procedure.
- Interact in a professional manner with all course participants in both classroom and social situations.
- Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures.
- Use this knowledge to better present course content and answer technical questions of course participants.
- Conduct Certified Instructor programs for Service educational course offerings.
- Retain a comprehensive understanding and clinical knowledge of cranial and spine technology.
- Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
- May assist in the technical support for users of products.
Requirements
- High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience OR Bachelor's Degree with 4+ years of engineering, technical training or troubleshooting experience OR Associate's Degree with 6+ years of engineering, technical training or troubleshooting experience
- Previous experience in field service or factory engineering in the medical device industry
- Direct experience with Cranial and Spine products such as imaging systems
- Experience developing content and delivering technical training
- Familiarity with Articulate
- Familiarity with commonly used test equipment (i.e.: power supplies, DVM's, signal generators, dosimeters, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical device
- Advanced education in Electrical Engineering or Scientific discipline or similar related field
- Biomedical Engineering background or equivalent
- Mechanical, electrical, and Windows based computer experience providing technical support & services
- Including equipment and application support
- Healthcare/surgical setting experience
- Familiarity with state regulations for imaging equipment
- Ability to function well under pressure and expend effort to meet schedules and deadlines
- Adept with the use of basic hand tools and mechanical and electronic devices.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical trainingtroubleshootingcontent developmentCranial productsSpine productsreading schematicsengineering drawingsmechanical supportelectrical supportWindows-based computer experience
Soft skills
collaborationcommunicationevaluationfeedbackprofessional interactiontime managementadaptabilitycontinuous improvementmotivationpressure management
Certifications
Certified Instructor
