Learning and Development

• Collaborate with business leaders and Learning Experience Partners to identify and confirm custom learning needs including business impact, success metrics, and project parameters
• Analyze, design, and use cutting edge learning technologies to develop multi-modality learning programs aimed at enhancing the performance of USAA employees
• Evaluate desired learning outcomes, understand performance expectations and identify areas for improvement, and help create suitable learning solutions
• Develops and implements strategic design initiatives and learning experiences that advance business goals while enhancing learning effectiveness and efficiencies
• Ensures alignment with L&D objectives, business strategy, and our USAA mission
• Collaborates with cross-functional teams while acting as liaison between the Design team and stakeholders to ensure timely delivery and adherence to project goals
• Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines
• Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements
• Develops and maintains strong relationships with third-party vendor acting as the main point of contact for content management and enhancement related matters
• Synthesizes analyses, identifies root cause(s), and provides recommendations that influence business solutions
• Serves as a mentor and coach to peers and team members for assigned area of responsibility
• Sets routines with software/service vendors to optimize third party tools for design
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Instructional Designer

Instructional Designer

Senior Vendor Instructional Design Manager

Knowledge Manager

Learning & Development Specialist

Talent and Leadership Development Partner