Senior Reporter
With Intelligence
Senior Manager, Robotics Customer Trainer
Medtronic
full-time
Posted on:
Location: Colorado, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $141,600 - $212,400 per year
Job Level
Senior
About the role
- Manage the US Hugo and Illumisite customer training execution team and US training centers
- Facilitate the development of customized training for Medical Professionals on technology and product adoption to improve patient outcomes
- Collaborate with internal and external stakeholders to develop the US Customer Training strategy and annual execution plan
- Develop and execute the annual calendar of technical training events
- Manage training centers and training center partnerships
- Manage training center contracts, budgets and product inventory
- Maintain the deployment of training center curriculum and content
- Manage upskilling of customer trainers to meet the needs of product and therapy launch
- Manage and report US Surgical customer training performance metrics dashboard
- Work closely with US Sales Teams, US Surgeon Training Lead, Global Medical Education, US Sales Training, Medical Directors, KOLs, and Training Center Partners to support system installation and lifecycle
- Lead projects to completion, requiring approximately 20% travel
Requirements
- Bachelors Degree and minimum of 7 years relevant experience, or Advanced degree with a minimum of 5 years prior relevant experience
- Experience applying adult learning principles to drive learner success (Nice to Have)
- Experience with capital system customer training/support and surgical training center management (Nice to Have)
- Experience managing performance to learner success KPI’s (Nice to Have)
- Proven success influencing and aligning internal and external stakeholders (Nice to Have)
- Medical device or regulated industry experience (Nice to Have)
- Experience managing a team (Nice to Have)
- Ability to drive aggressive project schedules to completion (Nice to Have)
- Strong program management skills (Nice to Have)
- Strong communication skills (written, verbal, listening) with all levels of the organization (Nice to Have)
- Strong influence management skills (Nice to Have)
- Ability to travel up to 20% of the time
- For Office Roles: regularly required to be independently mobile, interact with a computer, and communicate with peers and co-workers
- For sales reps and other patient facing field employees: expected to comply with all credentialing requirements at the hospitals or clinics they support
